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Sterling McCall Toyota

Houston, TX

4.3
513 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 513 reviews

March 09, 2024

Excelente atención y cordialidad, buen sitio, cómodo para esperar, los trabajadores siempre sonrientes dispuestos a ayudar y dar lo mejor de si More

by Miguelangellugo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Portillo, Brian Luviano, Elizabeth Ayala
Mar 13, 2024 -

Sterling McCall Toyota responded

¡Apreciamos sus amables palabras! Nos alegra saber que ha experimentado un excelente servicio y amabilidad en nuestro concesionario. Es genial saber que se sintió cómodo mientras esperaba y que nuestros trabajadores siempre estaban sonriendo y dispuestos a ayudar. Estamos aquí para ofrecerte lo mejor en todo momento. ¡Gracias por elegirnos y esperamos volver a verte pronto!

March 07, 2024

I am very pleased with the excellent service I received yesterday. You have an experienced intelligent workman who detected the problem my car had and was able to fixed it. I am very grateful More

by jessamaksbabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Mar 13, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that you received excellent service and that our experienced and intelligent technician efficiently identified and fixed the issue with your car. Thank you for expressing your gratitude. We appreciate your positive feedback!

March 05, 2024

Excellent customer service and awesome service. I only waited for 1 hour for my service More

by DIONEBYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Mar 08, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 04, 2024

Went for service. Took less than an hour for oil change and tire rotation with a couple other things. Very nice people who tend to you. Definitely a pleasure to stop h More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Mar 08, 2024 -

Sterling McCall Toyota responded

We're pleased to hear that your recent service experience was efficient and pleasant. It's great that the team took care of your oil change, tire rotation, and other services in less than an hour. We appreciate your positive feedback about the nice people who tended to you. Thank you for choosing us for your service needs, and we look forward to assisting you again in the future!

March 03, 2024

I am completely disgusted with this dealership. Especially with Jordan Abuain (saleman) and his manager, Frank. We called first thing Saturday and ended up working a deal over the phone. We agreed More

by Aanderson1229
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan Abuain and Frank (manager)
Mar 30, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your experience with Jordan and Frank has been unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

March 03, 2024

3 Hour Wait 💰😂 Too long wait 7-10+ AM to get my car back Messed up my dash board More

by Jewelry Judge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Mar 14, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

March 02, 2024

I was in and out in no time. I knew exactly what I wanted and they had exactly what I had. I got what I wanted and I’m so happy and satisfied with my purchase. More

by lecrejohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Belton
Mar 07, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that your experience at our dealership was efficient and that you were able to find exactly what you wanted. Customer satisfaction is our top priority, and we're thrilled that you're happy with your purchase. Thank you for choosing our dealership, and we look forward to serving you in the future!

March 02, 2024

Great dealership! ! Saul looked after me really well and tried his best to understand my needs and gave me great service. More

by Carlos Mendonca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Hernandez
Mar 07, 2024 -

Sterling McCall Toyota responded

Thank you for your positive feedback! We're thrilled to hear that Saul provided you with great service and took the time to understand your needs. Our team is dedicated to ensuring our customers have an excellent experience at our dealership. We appreciate your business and look forward to serving you in the future!

March 01, 2024

Very friendly and clean the workers are noleable explane all the need to solve the car problem More

by Carlos Rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Mar 06, 2024 -

Sterling McCall Toyota responded

Thank you for sharing your positive experience with us! We're glad to hear that our team was friendly and knowledgeable and took the time to explain the necessary steps to address your car problem. We appreciate your business and look forward to serving you again in the future!

March 01, 2024

Well organized with professional and dedicated workers. Always receive fast and reliable service at this dealership More

by mozaffari55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan
Mar 06, 2024 -

Sterling McCall Toyota responded

It's wonderful to hear that you've had positive experiences with the well-organized and dedicated team. Fast and reliable service is certainly a key aspect of a satisfying customer experience. Safe travels!

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