Steve Schmitt Kia

I have been buying cars for 45 years and THIS WAS THE VERY BEST EXPERIENCE I HAVE EVER HAD! The salesman and the dealership went far and above any expectations I could ever have. James Bertram was very VERY BEST EXPERIENCE I HAVE EVER HAD! The salesman and the dealership went far and above any expectations I could ever have. James Bertram was very friendly, professional and courteous. He was thorough in explaining all the extra specifications that was on the Kia Sorento EX V-6 with the EX Premium Package. He even went out of his way to take the floor model out of the showroom just so I could drive it. The dealership did not have the exact Sorento (color and V-6 and package) that I was looking for. So they put in a search to get me the SUV I was looking for from another dealership and had it transported on a truck so there would not be any extra driven mileage on the SUV. Now THAT IS SERVICE FAR AND ABOVE!! The Finance Manager was gracious and explained everything in detail of my contract, step by step. James Bertram was off on Thursday, the day I picked up my new Kia, so Tim Huffman, a salesman, took care of me and went over EVERYTHING and showed me how to use many of the new features on the new Kia that I was not used to. My trade-in was a 2005 Kia Sorento EX, but it did not have all of the whistles and bells my new Kia came with. I fell in love with the Kia Sorento in 2005 and knew that I wanted another Sorento. I am so happy that I went to Paul Cerame to buy my new Kia. I WILL NEVER GO ANYWHERE ELSE, EVER! Believe me when I say that I am spreading the word that Paul Cerame is the best dealership with the best salesmen! More

I had a great experience with this dealership. I was able to do almost everything over phone and email and when I came in to make the purchase it was quick and painless. Customer service was great. I wasn' to do almost everything over phone and email and when I came in to make the purchase it was quick and painless. Customer service was great. I wasn't the simplest customer to deal with and they were super patient and understanding. I highly recommend using Paul Cerame! More

Upon our entrance into the service center, Shannon Beehn was very professional yet provided a friendly, warm, caring and compassionate atmosphere that put us at ease through our visit. We did not just si was very professional yet provided a friendly, warm, caring and compassionate atmosphere that put us at ease through our visit. We did not just sit around in the waiting room waiting to get our vehicle back. Mr. Beehn made it a point to keep my spouse and me abreast of the problem/progress of our vehicle. He addressed/answered all of our questions and concerns in a manner which was clear and understandable. Upon learning that our vehicle had major repairs that needed to be done, Mr. Beehn contacted (and coordinated) with the extended warranty personnel to arrange accommodations for our vehicle, and assisted with the completion of all documentations for service to my vehicle; contacted and coordinated with Enterprise Car Rental personal to arrange transportation with a rental vehicle for myself and family once service to my vehicle began-as to not disrupt my daily schedule. Mr. Beehn was a pleasure to work with and displayed great expertise and professionalism in his job responsibilities. By having Mr. Beehn as a part of the Paul Cerame Automotive Group team, it showed me as a consumer what qualities are important and those are sophistication, personable and humanity. That is why I will continue to come to Paul Cerame Automotive Group in the future for all my automotive needs! I have the deepest gratitude for Mr. Beehn and just wanted to thank him for his hard work and dedication to making sure my vehicle was serviced properly. More

I have bought multiple new cars over my lifetime and up till now disliked the buying experience. Tim Huffman was direct easy to deal with and when we agreed on a price called it the out the door price. The till now disliked the buying experience. Tim Huffman was direct easy to deal with and when we agreed on a price called it the out the door price. Their was no haggle for additional amounts. It was a simple and direct transaction. Tim was sincere and took pains with explanations on the operation of the features of the new vehicle. Tim was reasuring and told us several times if we had any questions he would be glad to here from us.I had talked to other dealers about different brands and am glad we were able to buy from Cerame since it is most convenient for us to get the new car serviced.They filled the tank and said the first oil change was on them. Not a big deal but friendly gesture.My wife likes her new Optima EX and were enjoying the panoramic sunroof a great sound system. The test drive she took on the Kia then right after drove another brand I had suggested.She said it the performance was superior on the Kia. I expected to pay more but didn't. Jerry and Susan Steiniger Florissant Mo. More

I was dreading the "game" of purchasing a new car. I knew what I wanted, but wanted to make sure I got the best deal. I did my homework, shopped around and in the end Cerame made sure they gave m car. I knew what I wanted, but wanted to make sure I got the best deal. I did my homework, shopped around and in the end Cerame made sure they gave me the best deal around. After we got the price set the purchasing process was an easy and fun experience. Mike Supp was my sales rep, and he went above and beyond, answering questions, answering emails, checking into different features and options I was considering. The type of service I received from Mike and the rest of the Cerame crew is the type that makes customers for life! More

Very pleased with the dealership,i had bought from another dealership two years ago but for location i choose Paul Cerame for service, and i traded that car and bought a Kia based soley on the custome another dealership two years ago but for location i choose Paul Cerame for service, and i traded that car and bought a Kia based soley on the customer service i recieved from the dealership.Paul Cerame is the best. More

I cAlled the dealership to he some price quotes on work I needed done and had Donny cLl me back within 10 minutes of my message, I've bought alot of cars and never has that happened. I appreciate his promptn needed done and had Donny cLl me back within 10 minutes of my message, I've bought alot of cars and never has that happened. I appreciate his promptness and professional up front opinion in what to do. I would definitely bring my car back or deal wih him anytime !! Great job Donny !!! More

I drove 50 miles out of my way because I heard Paul Cerame was a good, friendly dealership to work with... and I wasn't disappointed. From the second I walked into the showroom, they rolled out the Cerame was a good, friendly dealership to work with... and I wasn't disappointed. From the second I walked into the showroom, they rolled out the red carpet. They bent over backwards to get me the car I was looking for. Turned out the color I wanted wasn't in stock so they tracked down a car from another dealership. They delivered everything as promised and all at a great price. It was a pleasure working with Sharron Dash (our salesperson) and Barry Pannett (GM). I've bought many new cars over the years, and this was by far the best dealership experience I've ever had. I highly recommend Paul Cerame! More

I brought in my Saturn for some basic maintenance. The staff was very friendly and helpful, and the price was decent too. I will definately bring my car back. staff was very friendly and helpful, and the price was decent too. I will definately bring my car back. More