Stevens Creek BMW

We had a great experience in dealing with the sales and finance staff of Stevens Creek BMW. The dealership had the greatest number of used vehicles to consider that were of the type and year we desired. finance staff of Stevens Creek BMW. The dealership had the greatest number of used vehicles to consider that were of the type and year we desired. Alec Kisin was attentive and knowledgeable in our effort to buy a used vehicle that was located on the sales lot; and he was patient with our back-and-forth investigation from several choices. The auto dealer's website was thorough and easily accessible; and Ben Pun provided us with valuable information to make the process understandable so that we could make informed decisions concerning the various alternative packages available (both as to financial and car-related amenities such as Perma-Plate). All in all, we had a very positive experience, and would recommend Alec Kisin and Stevens Creek BMW to anyone. More

Armando robles Is a genuinely kind and conscientious professional. I was late for work this morning around 6:30 AM due to a flat tire. He went above and beyond the call of duty to help me by repairing t professional. I was late for work this morning around 6:30 AM due to a flat tire. He went above and beyond the call of duty to help me by repairing the tire. He was super. More

Service very good! We’re loved it, we will come back some day to get the other BMW We’re loved it, we will come back some day to get the other BMW More

We were toying with the idea of a new vehicle. Stopped by the dealer to take a look at what was on the lot after all the supply chain issues all the auto manufacturers were experiencing. The sale Stopped by the dealer to take a look at what was on the lot after all the supply chain issues all the auto manufacturers were experiencing. The sales staff were very busy but a manager was courteous and answered my questions regarding certain vehicles we were interested in. A sales person was able to help us and take us for test drives of vehicles we were interested in. We test drove a handful of vehicles so it took some time. The cars and features were explained well and we found one we liked. The sales staff got our deal put together and into the finance office pretty quick. The finance manager explained the terms and details very well and got us out of the dealership to experience our new car. Overall our time at Stevens Creek BMW was pleasant and we felt like we had a team behind our purchase experience...Thank you Prac, Jim and Fadi for making us feel like family and making the whole buying experience enjoyable! Will be coming back for that M3! Lol! More

Bought a 2021 X5 and very happy with the vehicle and the professional quality experience and service. Very Smooth transaction. professional quality experience and service. Very Smooth transaction. More

3 months ago we spent 25k on a 2017 RAV4. A few weeks ago the paint started bubbling and chipping on the fender after I was given a clean car fax. I contacted the dealer and asked them what t A few weeks ago the paint started bubbling and chipping on the fender after I was given a clean car fax. I contacted the dealer and asked them what they can do to help as there was obviously damage to the fender and was not repaired correctly. They said they would do not do anything to help. I will not be using them in the future and I suggest you don’t either. More

Manuel and his team was very professional and great to deal with. Very smooth transaction. deal with. Very smooth transaction. More

Buying Car so Easy and pleasure experience From Stevens Creek BMW FOR LAST 30 + years as always 🙏🙏👏👏👍 Stevens Creek BMW FOR LAST 30 + years as always 🙏🙏👏👏👍 More

This is the worst experience I’ve ever had with the dealership. TJ Singh has to be the worst Internet manager there is. Emailed him numerous of times about a used car. Every time I emailed him he told dealership. TJ Singh has to be the worst Internet manager there is. Emailed him numerous of times about a used car. Every time I emailed him he told me 4 to 6 days for it to go through safety and smog. So I emailed him every single day and he would tell me I will do an update on the car that I was interested in. Never did I get a response. So the date of the car was supposed to be ready was Sunday so I emailed him on Saturday and asked him about the status. So he told me the car was ready and out on the lot. so I took it upon myself to go there as quickly as I could and by the time I got there, the car was already sold. He’s just a total idiot and should not be a service manager of the Internet whatsoever. Bad customer service bad acknowledgment with anybody that he’s talking to More

I have leased or bought 3 BMWs from this dealership and all 3 experiences have been great. all 3 experiences have been great. More