Stevens Creek BMW

I purchased a BMW X3 from Steven's creek a couple of weeks back. Overall experience was pretty positive. The process was straightforward and the dealers were eager to negotiate a good deal and answer al weeks back. Overall experience was pretty positive. The process was straightforward and the dealers were eager to negotiate a good deal and answer all questions I had. Special shoutout to Ryan Victor who has been very helpful with helping me understand the car and the initial services. Very approachable on the phone and friendly and knows his cars. Only small nitpicking I have is that the interest level from the dealership was pretty low initially when it seemed like I was there to just explore the cars, only once I finalized the BMW X3 did the interest go up. More

Sales process was smooth. Just that the description for the vehicle from the website was off a little bit. Two of the packages that I wanted were not in the actual vehicle. A little bit disappointed on t the vehicle from the website was off a little bit. Two of the packages that I wanted were not in the actual vehicle. A little bit disappointed on that. More

Everything was handled very professionally at the dealership by all parties involved...sales through the processing of documents. My only complaint is that the owners manuals were missing and nonrec dealership by all parties involved...sales through the processing of documents. My only complaint is that the owners manuals were missing and nonrecoverable. Having to personally order them from manufacturer has delayed understanding of onboard systems. This condition should have been disclosed! More

We purchased our car from Ahmed Kandil. He was absolutely delightful to work with, extremely professional and provided us with great pricing! I highly recommend him! Our overall experience was 5 stars. Ahmed delightful to work with, extremely professional and provided us with great pricing! I highly recommend him! Our overall experience was 5 stars. Ahmed is your guy...he doesn't pressure you...and made sure we didn't 'have to wait long to finance the car. Wonderful all around!! More

Straight forward negotiation. Great pricing. There was a error in the drive off, but they agreed to provide a refund. Definitely recommend to my friend and relatives. error in the drive off, but they agreed to provide a refund. Definitely recommend to my friend and relatives. More

This last time took the BMW I'd had asked to check the AC and water levels along with oil change and balancing of the tires. When I picked up the car I had asked to speak to the gentleman that assisted . I and water levels along with oil change and balancing of the tires. When I picked up the car I had asked to speak to the gentleman that assisted . I wanted to know what the levels were on the car and if the tires whew checked and AC ? Also when the next service would be. Didn't get no answers just a print out that doesn't say much. Was unhappy with the service . I travel a lot and I need to make sure my car is good and that I am safe. Was disappointed in customer service and service. More

The worst customer service experience of my life I bought a 2016 CPO BMW from Stevens Creek in June. I live in New York and asked them for specific instructions about buying a car out of state. Five I bought a 2016 CPO BMW from Stevens Creek in June. I live in New York and asked them for specific instructions about buying a car out of state. Five weeks later, I still don't have a copy of title and was blatantly lied to about temporary plates in my contract and verbally. The salesman told me that there would be California plates on the car when it arrived "as if you drove it from California to New York yourself" and they would be good for six months. California doesn't issue temporary plates at all, apparently. When I called the dealership to straighten things out, I was told that they screwed up but given little to no help to rectify the situation. The sales manager Fred said "California is a weird state" and overnighted me some little piece of paper from the California DMV that they forgot to put the in the car and told me to carry it around with me with my bill of sale and insurance cards in case I got pulled over. The dealership dumped me after that conversation. If TJ Singh helps you, run — don't walk — away. If Christina Ramos helps you, run — don't walk — away. If Fred helps you, run — don't walk — away. More

Amazing salesperson! Although already clocked out for the day, my salesperson took the time to help us out. Clocked back in and guided me and my son until we found the pe Although already clocked out for the day, my salesperson took the time to help us out. Clocked back in and guided me and my son until we found the perfect car for him. More

Very good experience As usually we got great service from Rocky Karimi. It went as expected. This went relatively fast. Of course due to covid it was a little empty in the As usually we got great service from Rocky Karimi. It went as expected. This went relatively fast. Of course due to covid it was a little empty in the shop but it was good overall. More