Stevens Creek BMW

Drive Train Malfunction Error Message Drove up from the Monterey Peninsula for a second opinion on a Drive Train Malfunction Error. They did the diagnosis and repair on the same day while Drove up from the Monterey Peninsula for a second opinion on a Drive Train Malfunction Error. They did the diagnosis and repair on the same day while I waited for the vehicle which saved me another trip. My SA, Brian was informative and knowledgeable. More

Very Good experience. i always goes to Steven's Creek BMW for service and i got excellent service all the time. employees are very friendly and supportive. Riccardo Forleo i always goes to Steven's Creek BMW for service and i got excellent service all the time. employees are very friendly and supportive. Riccardo Forleo is my service manager in my last visit and he provided very good service to me. More

All 10's This visit deserves all 10's! My visit with Stevens Creek BMW service department has been the best by far. My service assistant, Justin, was courteo This visit deserves all 10's! My visit with Stevens Creek BMW service department has been the best by far. My service assistant, Justin, was courteous, prompt, and knowledgeable. When I had questions about my service, he answered them either on the phone or would leave voice mail or text asap. I was going to be late to pick up my car and he was happy to wait for me! My loaner was ready when I arrived! Everyone I came in contact with appeared to enjoy their job. The whole overall experience was positive, I would gladly recommend the bmw service department and not hesitate to go again. More

Great experience I usually complain because I live in Morgan Hill and have to travel to San Jose or Santa Clara for my BMW service. Then I am stuck in traffic on the w I usually complain because I live in Morgan Hill and have to travel to San Jose or Santa Clara for my BMW service. Then I am stuck in traffic on the way back all for an oil change. However I checked in with Cal and he promised to have me out by 2:00 or before horrendous traffic. He came through and had my car all washed and ready to go. Great service! More

Top notch! My service advisor was very knowledgeable and friendly. I'll recommend BMW Stevens Creek to my friends and coworker with BMW. Thank you to all the S My service advisor was very knowledgeable and friendly. I'll recommend BMW Stevens Creek to my friends and coworker with BMW. Thank you to all the Service staff! More

Very Very good experience on my first service My First Visit to BMW, Steven's Creek has been excellent one. Kudo's to Tyler LEM, he is very knowledgeable and honest, a trust worthy guy. My First Visit to BMW, Steven's Creek has been excellent one. Kudo's to Tyler LEM, he is very knowledgeable and honest, a trust worthy guy. More

Excellent Experience at the Service Center This review is only for the Service Center: Just had another service appointment with Jeff Jones for my X5. Excellent experience overall! Jeff is a g This review is only for the Service Center: Just had another service appointment with Jeff Jones for my X5. Excellent experience overall! Jeff is a great service advisor. My car was done and ready ahead of schedule. I would definitely highly recommend this Service Center location to other ones. More

Bought a new 330i with BMW Stevens Creek I worked with T. J Singh.He was very kind and helpful to find the perfect match for the car in budget. It was easy and service was very good. Excelle I worked with T. J Singh.He was very kind and helpful to find the perfect match for the car in budget. It was easy and service was very good. Excellent experience and would definitely recommend other for purchase. More

Excellent service and response My recent experience with the Stevens Creek BMW was very comforting. Assessment of the problem , resolution and overall response was excellent .I rec My recent experience with the Stevens Creek BMW was very comforting. Assessment of the problem , resolution and overall response was excellent .I recommend this place for any BMW services. More

Huge disappointment Recently purchased a 540i and it was easy, reasonable and fast. No complaints. Purchased Perma Plate finish and called for appointment. Couldn't fit m Recently purchased a 540i and it was easy, reasonable and fast. No complaints. Purchased Perma Plate finish and called for appointment. Couldn't fit me in and provide a loaner car for 3 weeks. Finally took it in and it took 45 minutes and several complaints before a service advisor saw me. Advisor was fine, paperwork was fast. Then told to wait for call for loaner. Another 25 minutes pass before I am called and they had run out of loaners. After waiting 3 weeks? They used a local rental agency that gave me a car that so reeked of cigarette smoke, it was disgusting. I went right back in and complained to the service manager, Chris. He apologized and said they were short staffed. Promised a call that afternoon with update. Call never came. Also had a problem with heads up display so they said service would now take 2 days instead of one. It took 3 days. No fix for heads up display was found. It took 30 minutes just to pick up my car when I came back and that was only because I refused to wait in line again. It would have taken an additional 25-30 minutes if I had waited. Staff was fine, Problem is entirely with management. I have owned Lexus, Audi, Mercedes, etc. Worst service experience I have ever had and it wasn't even close. More