Stevens Creek Subaru - Service Center

Quick Service I had a service appointment for recall items and some routine maintenance. I was immediately welcomed when I pulled in. I only had to wait a few minut I had a service appointment for recall items and some routine maintenance. I was immediately welcomed when I pulled in. I only had to wait a few minutes until Cedric was there to start on my service request which was completed much sooner than I expected. I waited in the lounge area where I felt very comfortable. After my car was ready, Cedric described what services were completed the day I was there and what services could wait for another 3 to 6 months and why. Overall it was a very positive experience. More

Recall Service customer representative courteous and friendly, multi point inspection while performing the recall service, car done in time as promised, clea Service customer representative courteous and friendly, multi point inspection while performing the recall service, car done in time as promised, clean waiting facility, so far this is the place I always come for service. More

More issues after service Brought my 2017 Forester (still within warranty) in with warring lights all came on. Not only the dealer didn't know the reason why and went ahead and Brought my 2017 Forester (still within warranty) in with warring lights all came on. Not only the dealer didn't know the reason why and went ahead and replace the battery, my window was not rolling down and left a ding on passenger door and side mirror hub which require q week to repair. After week having it back, just realize my seat memory doesn't work ( will not memorize my seating position). Need to take more time off work to bring the car in for service that was not complete. More

12,00 mile check up and re-call work went well I was visiting San Jose for a month after driving cross country in my beautiful ice blue outback 3.6. I told them I was to drive back across the coun I was visiting San Jose for a month after driving cross country in my beautiful ice blue outback 3.6. I told them I was to drive back across the country and the very friendly agent made it clear that the car was ship shape for a return trip. I waited for the work to be done and it was finished earlier than predicted. More

Don't go when you got a promotion mail I got a Tire replacement promotion, and went there. However, they tried to Bill me more and added more money on the bills. There is no so called tire I got a Tire replacement promotion, and went there. However, they tried to Bill me more and added more money on the bills. There is no so called tire replacement promotion. Their sales even didn't care about the mail and just sent me a quote. Be careful!!! More

Always quick Whenever I take my 2014 Impreza into Stevens Creek Subaru for any kind of service, they're always polite and treat me well plus they're quick! Whenever I take my 2014 Impreza into Stevens Creek Subaru for any kind of service, they're always polite and treat me well plus they're quick! More

Subpar service department This dealer is a good place to buy a car as the overall experience is quite pleasant. However stay away from the service department. Slow service, bog This dealer is a good place to buy a car as the overall experience is quite pleasant. However stay away from the service department. Slow service, bogus excuses about what your warranty is covering or not, no update about the status of your car.... More

In the dark when it comes to your own car and it's status! Still have not received my car or call backs about my car. I just put my car in before the Christmas weekend Dec 23,15 for diagnostic. I was stated t Still have not received my car or call backs about my car. I just put my car in before the Christmas weekend Dec 23,15 for diagnostic. I was stated that I would get a call back next day about all the testing and what is wrong, never got a call back. I figured it was holiday week to cut some slack. Waited 3 days and called on Saturday, due to no call back. Then stated my service advisor was not in on Saturday Dec 26,15 and to call back Monday. Called back Monday Dec 28th, and was stated I need to change parts, which they have on HAND and it should be done by Weds Dec 30th. Waited till Weds and call backs, nothing. Left another message for Service advisor which still did not get back to me. Took time out of my day to drive to Stevens Creek Subaru the following Saturday Jan 2nd, 2016 and was stated that they were missing a part to change the clutch assembly and it won't come in until Mon. Jan 4th, and since the tech is on vacation Mon, it won't be repaired till Tues Jan 5th, 2016. Called today Jan 4th just to see if things are in order and if we are on track so I can get my car back. Was stated I would get a call back from my service advisor. (I am not putting the name of my service advisor down, because although I am very upset by not getting my call backs and status on my car, I do not want anyone to get into trouble) I just want this issue to be known by Subaru that keeping customer's in the dark about there car is very nerve racking. Borrowing cars from Family members and basically asking friends to plan ahead to take me to the dealership is not easy when you have a toddler running around. Just follow ups and actual customer service, a quick call about status on my car is all I wanted. If the car is gonna take a week it's fine. If the car takes two weeks or a month that's fine too, just don't make me chase and call in waiting for a call back and info on my car telling me it would be done this day, and I call in and then actually come to the shop and get the answer face to face vs. just a call. At this point still no status if the part came in, and if the car is still on track to get on the expected date. More