Stevens Ford of Milford

We had an amazing experience at Stevens Ford Lincoln! From start to finish, everything went seamlessly. The entire team was professional, helpful, and made the process stress-free. A special thank you From start to finish, everything went seamlessly. The entire team was professional, helpful, and made the process stress-free. A special thank you to our sales manager, Joseph Hudak, who went above and beyond to make sure everything was handled perfectly. He was knowledgeable, attentive, and truly cared about making sure we were happy every step of the way. We couldn’t be more pleased with our experience and would absolutely recommend Stevens Ford Lincoln to anyone looking for outstanding service! More

Bad experience I will not refer ANYONE to them! !!! Still can’t drive my new van, only had it for 2 weeks and it’s been at the dealership for 4 days and I was told it was ready to be picked up and a !!! Still can’t drive my new van, only had it for 2 weeks and it’s been at the dealership for 4 days and I was told it was ready to be picked up and all set when I got there. Nothing was completely done that was supposed to be done in my contract and drove it home an hour away and got stuck on the side of the highway now no one will return my call and still waiting. I’ve been putting phone calls into them and no one has returned my call. This is not the first time when I first picked it up. I called into my sales person and did not get a call back. I had to go down there and when I went to go see the vehicle they told me it was sold, and then all of a sudden it was available. It was sitting in the shop. My sales person rushed me to fill out the paperwork for financing before I even test drove it so I was not aware of any issues it had until I already had the loan and went outside to drive at home and it was smoking very bad and I thought I was gonna get stuck on the highway so I called them up and had to bring it back in. Now I’m stuck with a vehicle that does not start and waiting to see what they’ll do. In the meantime I paid for insurance I put money down and can’t go to work without my running van. Not fair at all. I just went there to get a reliable vehicle so I can make a living and get to work, but that’s not happening not too happy and the only one there who would help me at all was Marcy and the finance department other than that I would not refer nobody to this dealership. I am really disgusted. I shouldn’t have to chase them around after giving them business. More

Unresponsive to my issue. 2019 f150 bad trans Sent multiple emails and left messages no response. The sale was fine follow up not good. I have reached out to Ford directly 2019 f150 bad trans Sent multiple emails and left messages no response. The sale was fine follow up not good. I have reached out to Ford directly. Should I need to bring a vehicle in to get a return phone call?? Still waiting g a month for a bottle of touch up paint . “ In the mail” going out today”shame Integrity is what you do when no one is watching. More

Very good experience. Had us out, quick and easy for the vehicle we never expected to buy from them. Sales team did the best to guarantee that we will be driving a used an Had us out, quick and easy for the vehicle we never expected to buy from them. Sales team did the best to guarantee that we will be driving a used and reliable automobile. William had excellent and professional characteristics that made this experience worth the trip. More

I recently purchased a vehicle from Stevens Ford Milford and unfortunately, my experience has been very disappointing. I felt like a priority right up until I signed the dotted line, but once the purchase w and unfortunately, my experience has been very disappointing. I felt like a priority right up until I signed the dotted line, but once the purchase was finalized, I was shuffled back and forth between multiple people regarding my CPO certification (that I paid for) and what was supposed to be included with it. I was also highly disappointed at their refusal to replace the windshield that had a large, visible crack and their complete dismissal of my concerns and frustrations. I was informed that "a lot" of their vehicles contain a chip, and it just wouldn't be cost-effective for them to replace each one, unless it's in your line of vision. The only solution for them was just to patch it. It's hard not to think that if I had a husband by my side or specific body parts, their opinion would've been different. This was my first time going through this process, but it certainly isn’t theirs — yet I’ve been left feeling like I have to chase them down for answers and keep coming back to get what should have been clear and handled from the start. Buying a car should feel exciting, not exhausting. I expected better follow-through and transparency. More

I am writing to formally express my deep concerns regarding the continued service experience at your dealership involving my 2022 Ford F-150 Hybrid. As an automotive technician with over 27 ye regarding the continued service experience at your dealership involving my 2022 Ford F-150 Hybrid. As an automotive technician with over 27 years of experience, including work with Honda and the U.S. Navy, I understand that modern vehicles are complex machines and that component failures can and do occur. My frustration is not with the quality of the vehicle, but with the consistently poor service and lack of follow-through I’ve experienced when trying to address ongoing issues with your team. Since day one, this vehicle has had persistent problems. I’ve made every effort to clearly describe symptoms and provide detailed information to assist your technicians. Unfortunately, I’ve found that my concerns are often dismissed or misdiagnosed, resulting in unnecessary delays and repeat visits. For example: On the first visit, I reported a check engine light along with a burning smell, similar to that of an electrical issue. I was told the problem was a coolant leak from a failed component. That part was on backorder for nearly two months. Once installed, it was discovered that the wiring harness had also been burned—something I had initially suggested. Had a proper diagnosis been done from the start, this could have been addressed in one visit, not two. More recently, I’ve had an ongoing issue with water leaks from multiple areas of the cabin, including above my head and through the map light area. Despite three visits for this issue, I’ve repeatedly been told the problem was clogged or twisted drains. As a technician, I know that drains do not spontaneously twist. I’ve even inspected them myself. I’ve also brought up a noise coming from the sunroof area above the passenger seat. This concern has been downplayed or ignored, with explanations that don’t match the details I provided. My most recent interaction with your advisor, Chris, was particularly disappointing. His responses felt scripted and dismissive, and I got the sense that he simply wanted to get me off the phone. He also seemed annoyed when I questioned his conclusions or suggested alternative causes. At one point, he contradicted himself by stating he was only relaying technician notes but later told me he had personally test-driven the truck. When I came to pick up the vehicle, there was no evidence that a water test had been performed. It appears the drains were cleared again and the vehicle was returned to me without further investigation. Over the past 2.5 years, I’ve done my best to be patient and cooperative. However, based on my experience, I no longer have confidence that my concerns will be addressed properly at your dealership. I feel that I’ve been treated more as an inconvenience than a customer, and that is unacceptable. At this point, I do not plan to return for future service. While that may be a relief to some on your team, I do hope this feedback serves as a wake-up call. Customers—especially those with technical experience—deserve to be heard, taken seriously, and treated with respect. I sent this message to Peter Bloom and another follow up and no response. More

This place is the worst. Never buy a vehicle from them. Jeff the manager screamed and yelled at me. Cashed my check bit never delivered vehicle. Never buy a vehicle from them. Jeff the manager screamed and yelled at me. Cashed my check bit never delivered vehicle. More

Do not use this Dealership. They are horrible, lied to me even after I paid for car. Manager Jeff was rude and obnoxious. Do not trust this Dealership, I have no idea how they s They are horrible, lied to me even after I paid for car. Manager Jeff was rude and obnoxious. Do not trust this Dealership, I have no idea how they stay in business. Do yourself a huge favor and move on to another dealership. You will be glad you did. More

A.J. Made it possible for me to get the Bronco I have been looking for. Living over an hour away he made the sale go so smoothly, he was kind, extremely helpful and even had the car delivered to me at my been looking for. Living over an hour away he made the sale go so smoothly, he was kind, extremely helpful and even had the car delivered to me at my job since I couldn’t get away! The employee who delivered the car was so kind and helpful I was so impressed! Tgey made the paperwork seamless and made sure I had everything I needed to start my new Ford adventure!! This dealership and its staff deserves great acknowledgment for how amazing they handled my purchase of my new Ford!! More