Stevens Ford of Milford

I went to Stevens Ford to purchase some parts for my Mercury. I was told that the parts were not in stock (as my car is a few years old) so the parts would have to be ordered. I prepaid for the items an Mercury. I was told that the parts were not in stock (as my car is a few years old) so the parts would have to be ordered. I prepaid for the items and waited for the parts to arrive. As it turns out, I only needed one of the three parts. I went back to the dealership to return the other 2 parts (which were marked up in price way beyond what is tolerable) and I was hit with an 18% restocking fee! Since the parts were almost $400 to begin with, I was being charged $70. I told the parts guy "Ron" that I was not informed of this fee when making the purchase and that 18% is an extremely steep fee, but was told that he could do nothing about it and that I would need to speak to the manager. So, I waited until Monday to speak with the manager "Paul" and recounted the entire series of events. I also told him that the receipt that I was given after my return was made, incorrectly stated that I was charged 15% instead of the 18%. I was given the old line about how this is a new Ford policy and that their computers are not up to date with the new policy. After explaining my loyalty (having been a Ford owner for my entire 15 years of driving experience), I informed him that their policy is the type of thing that sours a person into going with another car manufacturer. Paul would not budge, restating that it's company policy and that their computers are to blame for not effectively communicating this new policy. In the end, for $70, Ford has lost a young (I'm 30 years old) loyal customer who would have likely bought another 8 Ford cars in my lifetime. Instead I am taking my business elsewhere. Buyer Beware at Ford!!! Particularly at Steven's Ford! More