Stevens Ford of Milford

Horrible service - BAIT & SWITCH I have a vehicle under warranty that was brought in for service. I was told the diagnosis would be free. Upon diagnosis I was given a price of $300 I have a vehicle under warranty that was brought in for service. I was told the diagnosis would be free. Upon diagnosis I was given a price of $300 to take steps necessary and told it would be $68 at MOST for them to include the part that was necessary. They did NOT approval for this work, but proceeded anyway. Even after all that - they were still not done trying to rob me. They then decided that they were wrong about original costs and came back to say it would require over $700 to fix the vehicle. I was given a price from a local service provider for $200 for the same exact repairs - so I decided to go elsewhere. I declined ALL repairs and they told me that was "too bad" Unless I paid them over $300 they would NOT release my vehicle and had the gall to tell me that "at that point, you might was well keep it w/ us for the extra couple hundred dollars because you will be waiting on it all week otherwise". This dealer is dishonest and unethical and should be avoided if possible. More

Will is a great sales associate Even through we did not purchase with Steven Ford, Will P did a great job. He was very thorough, knowledgeable, & friendly. Anyone looking for a Fo Even through we did not purchase with Steven Ford, Will P did a great job. He was very thorough, knowledgeable, & friendly. Anyone looking for a Ford, I highly recommend going to Will. More

Terrible service These place has the worst service of any place in southern Connecticut. It is not the first time it has failed me. It has in the pass lost my appoint These place has the worst service of any place in southern Connecticut. It is not the first time it has failed me. It has in the pass lost my appointments, fail to order the correct tire. And today I had a 0730 appointment it took 4 hours and they had done a multi inspection. I had to take my care back without service. The service tech Arnold which has horrible customer service skill. The kind of person who send his career in the shop and doesn't know how to deal with normal people. He made a horrible experience even worse!!! Finally learned my lesson, I will never do business with Stevens Ford in any capacity! Any will make sure that everyone I know will know of the terrible service! More

Stevens Ford is the best dealership Joseph Hudak was an exceptional salesperson that was patient and explained every detail of the deal and the car. I really feel like the entire family Joseph Hudak was an exceptional salesperson that was patient and explained every detail of the deal and the car. I really feel like the entire family dealer went above and beyond to get us a good deal and something we were happy with. More

Best buying experience ever From start to finish, the buying experience at Stevens Ford was first rate. Purchased a new F-350 with no hassle at all. Price and trade were reason From start to finish, the buying experience at Stevens Ford was first rate. Purchased a new F-350 with no hassle at all. Price and trade were reasonable. Everyone was very friendly and professional. Could not have been more pleased. More

Love my truck I'd like to thank the Stevens team for making my purchasing of a 2016 F150 sport a wonderful experience. The truck is more than i could imagine. The I'd like to thank the Stevens team for making my purchasing of a 2016 F150 sport a wonderful experience. The truck is more than i could imagine. The ride and power is unbelievable. More

Exceeds Expectations I visited the Stevens Ford dealership last, after meeting with 3 others in the area. The quality of customer service and depth of product knowledge by I visited the Stevens Ford dealership last, after meeting with 3 others in the area. The quality of customer service and depth of product knowledge by the Stevens Ford's team was immediately apparent, and stood well above the other dealerships I had visited. I went in without an appointment, shortly before closing on a Holiday and Joe Hudak took his time to explain the best offers available based on my inquiry. He stayed late to get the right deal done not only that day, but also the next night when he learned I would be working late. He took no shortcuts walking me through the advanced technology my vehicle included. I leased a Fusion Energi, not having previously considered a Hybrid. Joe's knowledge of the technology and ability to clearly explain it, along with the financial costs and benefits made it an easy decision. I would highly recommend visiting this dealership before making your decision, the difference you will experience is significant. More

4th vehicle Was looking to replace my ford flex (which I loved, but was too low for where I drive) with either an F150 or a ford explorer. Began with Sam, who in Was looking to replace my ford flex (which I loved, but was too low for where I drive) with either an F150 or a ford explorer. Began with Sam, who introduced me to Joe Hudak. Joe was flexible, knowledgeable and took the time to explain to me the differences in the 2 vehicles. More

My first experience with Ford My grandma has bought 3 cars from Stevens Ford of Milford and has always had a great experience! I went with her so she can get a new one (and I can h My grandma has bought 3 cars from Stevens Ford of Milford and has always had a great experience! I went with her so she can get a new one (and I can have her 2014 Ford C-Max Hybrid- amazing car!!) and the experience was phenomenal from the moment we walked in to the time we drove off the lot. The staff are knowledgable, accommodating, and very friendly. We were offered water right away and the staff made sure we were comfortable throughout the whole time. Joseph answered all our questions and efficiently handled the process and all the paperwork very quickly. Carlos explained everything and kept us laughing during time consuming paperwork. I can't wait to come back for my next car! More

My Explorer I had a great experience from walking in the door to driving off the lot! I know unusual but true. Let me start by saying my brother has been a loya I had a great experience from walking in the door to driving off the lot! I know unusual but true. Let me start by saying my brother has been a loyal customer of Stevens for years which speaks volumes. Him and his wife just purchased 2 vehicles over the last couple of months, I drove my sister in laws new Edge and was sold. When my brother and I went shopping for a vehicle for me I was impressed with the treatment as well as the selection. Sam was gracious enough to give us a tour of the new service center. Bill McCoy the sales associate was top notch, I felt he really went above and beyond to accommodate me. Finance being my last stop, I had the pleasure of meeting Carlos who was professional organized and able to answer all my questions without hesitation. Loving my Explorer and letting everyone know where to get their next Ford!!! More