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Stevens Ford of Milford
Milford, CT
200 Reviews
Located in Milford, CT, Stevens Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Stevens Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 203-876-6464 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 11:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 5:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 200 reviews
February 24, 2022
Beware! !!! This dealer is a full of rat’s Get away from them !!!! I just bought a car there and they try to scam me , trying to put all the protection ju !!! This dealer is a full of rat’s Get away from them !!!! I just bought a car there and they try to scam me , trying to put all the protection just to get their commission and I had the loan directly with my bank and this guys don’t want a take it becomes I got a lower interest rate The costumer service is trash and even worse if you are a minority these people are extremely racist. They treat Hispanic people as if were are take something from them it’s not my fault they can’t afford to get one of the cars they sale. More
by Julie
Employees Worked With
October 11, 2021
Unfortunately, I did not read reviews prior to my experience with Ford, which would have set my expectations(to nothing it appears). I was told that Peter Bloom was the General Manager and while he experience with Ford, which would have set my expectations(to nothing it appears). I was told that Peter Bloom was the General Manager and while he has made some comments on these reviews, even he seems to have given up on answering anyone which is a huge red flag. On the advice of corporate, I was told to contact him directly as service issues aren't always reported to managers. However, he wasn't available to take my call - on paternity leave until "sometime in October" and no backup. I was told maybe a salesperson can help? I think not. My car had a recall a number of years ago to replace the axle. We took it to Stevens Ford back then, who stated they didn't see any cracks, so they installed brackets instead. Well, recently as I was driving the car, on the highway - the axle broke! After I had it towed to my mechanic, they discovered that it was covered under the recall and suggested I return it to the dealership that handled it. I contacted Stevens, who denied they did the recall. It was only after I produced the original paperwork did they state they would look at it, but it would be a two week wait. We had it towed to their location at their direction. Well it sat for two weeks and we didn't hear a peep. When we eventually called they said that they were not sure how to put it on a lift, because the axle was broken. Another week goes by, they still aren't sure how to put it on a lift. We call the following week and the guy handling it was on vacation, so they forwarded the call to someone else that had no idea what the status of the car was. Called the following week, again told not sure how to get it on the lift. Suggested I call Corporate to handle the matter or AAA to have them come back and fix the angle of the axle to get it on the lift. Apparently, when they delivered the car, it was placed in an awkward position because of the axle (Hello.... original recall. They were so worried about the safety of it getting on a lift, did they never stop to think I could have had a serious accident on the highway with a broken axle, luckily I was getting off an exit when it did. They also said they called corporate for service help but did not get a response. Corporate had no record of them ever calling in. It became a big game of finger pointing I would suggest to anyone here with a complaint to contact corporate to make it formal. Although they are individually owned, Ford tracks the amount of complaints for this location to keep its franchise license. One of the service people I dealt with had the nastiest attitude towards me, impatient and dismissive. Basically, no help. When I called to get an update, they told me parts were ordered and they would get to it at that point. They never called, provided updates or even give us a sense of timing for completion or what was going on. When I questioned this behavior, I was told I was correct, that I should be getting updates, but no one on the Ford side ever did. Well, I should have been given a loaner car, after I waited more than a month - but they never did. I recently had a recall with another car(BMW) I own and the experience could not have been any different - like night and day. When we did go pick up the car, they left the lights on, and the car was dead. It took over an hour of jumpstarting and charging the car to even get it off the lot. Additionally, the hubcap covers were placed in the car when they were at the mechanics shop, somehow between delivery to Ford and our pickup, they disappeared. It will cost me approx 30 each to replace. Based on my experience and the reviews of others, I would not recommend this dealership - seems like they have customer service issues, poor employee performance and attitude and general disregard for their customers. My guess is they will get away with it for some time due to the lack of inventory as a result of COVID, desperate people do desperate things. However, when the market sways in time - they won't have enough stability or reputation to maintain any business. More
by ctlabs
Employees Worked With
October 06, 2021
This a worst and most Biased dealership I ever had to deal with service manager is racist biased and I will never do business with these people they lie about repairs they do bad business and they Play f deal with service manager is racist biased and I will never do business with these people they lie about repairs they do bad business and they Play favoritism More
by glpez1801
Employees Worked With
Calzone John
September 23, 2021
BEWARE! Stevens Ford is full of a bunch of CROOKS! Stay away, stay far away! Their service department sucks, they had my car for 9 days with no resolution. They made me get a rental car because they have n away, stay far away! Their service department sucks, they had my car for 9 days with no resolution. They made me get a rental car because they have no loaner cars. Full Disclosure, I purchased a 2016 Ford explorer brand new from Colonial Ford in Danbury CT because Stevens Ford Didnt have the car I wanted. I brought my car to Stevens Ford and purchased an extended warranty for $3,000 plus dollars. I brought my ford to Stevens for every single required/suggested maintenance from Zero Miles until my current 64k miles. I was getting some noise out of my front end and my high temp sensor was going off so I brought the car in. It turn out I need a water pump, shock seals, struts, engine mounts, control arms ext. They quoted me somewhere around 4k dollars for the repairs. Why am I so mad and angry and believe this dealer is full of a bunch of crooks? Because my car was in at 59,700 miles and was given the all clear, everything is fine. Now fast forward to now, 64k miles. 4k Miles outside of my powertrain warranty. This dealership told me my car was perfect when it was in there for a 700$ 60k mile service, then BAM as soon as its outside of the warranty they tell me about 4k dollars worth of parts that need to be repaird and my factory warranty expired at 60k and the extended warranty that I purchased covered none of the repairs. It is in my belief that the dealer knew exactly what was wrong with my car and they intentionally gave it back to me knowing that it would break outside the warranty period and they would make more money on my service. DO NOT DEAL WITH STEVENS FORD, DO NOT DEAL WITH FORD IN GENERAL, FORD CORPORATE WAS NO HELP AND TOOK OVER 9 DAYS FOR THEM TO CONTACT ME BACK WITH A RESOLUTION. BY THIS TIME I DECIDED TO DECLINE ALL OF THEIR HELP AND I WILL BE TRADING IN THIS xxx EXPLORER AND NEVER PURCHASING ANOTHER FORD AGAIN IN MY LIFETIME. IF YOU USE STEVENS FORD AND YOU GOT SCREWED OVER, DONT SAY I DIDNT WARN YOU. More
by Adam L
Employees Worked With
Frank
August 28, 2021
We needed to return a leased 2018 Ford Ecosport 5 moths early because we purchased an other vehicle from an other dealership so we were told that we need to talk to Craig M. Hajjar the sales manager to go early because we purchased an other vehicle from an other dealership so we were told that we need to talk to Craig M. Hajjar the sales manager to go over the options and process and when we showed up he did not even set down with us but he asked one of the sales personnel to go over the car so he asked us for a key and the car registration that we gave him. Upon his return he gave us back our license plate and disappeared. After a while since no one came to us I finally went to him and he gave me the return receipt and he wrote on it that we only gave back one key and wrote on the form that it was an additional $150 when in fact we had both keys. So at that time I left the second set of keys that I was going to give the second key when he would have came to us. I feel that we were disrespected and mistreated to the point where we never want to buy a car from Stevens Ford of Milford. More
by gfroschl
Employees Worked With
Craig M. Hajjar
May 30, 2021
Will and Craig are amazing. Welcomed with open arms, accepted being beat up on price and did everything they could to make the deal happen. I have spent many years in sales and in my experience if all accepted being beat up on price and did everything they could to make the deal happen. I have spent many years in sales and in my experience if all parties walk away with a smile a great deal has been made and such the case here. Great team, great experience!!!! More
by cfrillici
Employees Worked With
December 10, 2020
Stevens Ford is and always has been the best Ford dealership I’ve ever had the pleasure of doing business with! Thank you Kim and Anthony in service for accommodating my father. They did what other s dealership I’ve ever had the pleasure of doing business with! Thank you Kim and Anthony in service for accommodating my father. They did what other service centers couldn’t and went above and beyond to ensure that his car would be fixed the right way the first time. I think it’s important that anyone reading these reviews knows that these are people you can trust wholeheartedly and no that they care about their customers well-being. Are there other service stations out there that may be cheaper sure but you get what you pay for . They may not always be the cheapest but they’re by far not the most expensive. Finally a special thanks to Mike Healey and and David Stevens for everything he has done for me and my family ! More
by Jeff@Blasius
Employees Worked With
Other Employees :
Kim and Anthony , Kristen Schuble, Bill McCoy, Dave Miller
September 08, 2020
My used vehicle I purchased from them had an oil leak 1 week after the warranty expired. Then they made an appointment with me a week later making it two weeks and wouldn’t cover the $300 fix. They couldn’ week after the warranty expired. Then they made an appointment with me a week later making it two weeks and wouldn’t cover the $300 fix. They couldn’t even fix it themselves and said they would have to send it to Toyota. The mechanics are incompetent and no help and the staff was rude with their phone calls. I would not recommend them at all for new or used. The manager was disrespectful and rude as well. Go elsewhere and if you want a ford leave the area to find better service More
by MaTundraguy
Employees Worked With
Other Employees :
Joanne Voitkevics, Jessica Smith, Caterina Staack, Tom Shaw, Jordon Brown, Kathy Melisi, Calzone John, Erika Lary
June 03, 2020
TERRIBLE / GREAT SALESMAN / HORRIBLE / RUDE MANAGER I was in the market for an updated used vehicle. I was offered a free appraisal of my vehicle through a very nice lady named Miranda Heyman at Stevens I was in the market for an updated used vehicle. I was offered a free appraisal of my vehicle through a very nice lady named Miranda Heyman at Stevens Ford. I had my vehicle appraised by them on Saturday. I was greeted by Hector Diaz, salesman and the used car manger, David. Hector was very nice, kind, attentive, helpful and knew his stuff. He recommended a 2017 Ford Escape Titanium vehicle to test drive and he explained about each of the features in the car. I really liked the vehicle and it drove very nicely. However, on my way back from the test drive, the engine light came on. They said that they would fix the engine light, replace the tires (which was pretty bare even though David was trying to convince me that they were in good shape) and that they would do a front end alignment even though they tried to convenience me, once again, that this pulling on the right side was due to an automatic alignment that I would need to get used to if I was to purchase that vehicle. David said that he would work with me on a reasonable trade-in value for my vehicle and that he might be willing to go up on the offer since I graduated from the same school as his son. I thank them both and told them I needed time to test drive other vehicles before I made the final decision and that I would be back once I made a decision. It should be noted that this dealership should have no stars because of the used sales manager, David (his rudeness, attitude and haggling after our initial meeting). Hector and Miranda were excellent and very nice to deal with. Well, when I called on Monday, spoke to Hector about the price and told them that I surfed the web for comparisons and found a lot and that I was offered a better trade-in value for my current vehicle at a different dealership. I told him that the price for their vehicle was overpriced. He said that he would talk to the manager and he would call me back. Well, it appears that salespeople do not have the power to give any price for a given car. Well Hector never called me back but rather David called me back and told me that the other Ford vehicles that I was looking at from the other dealerships were not Ford Certified and that was why the price was cheaper. Unfortunately, the conversation ended when he told me (in a fairly rude attitude) that he would drop the Ford "certified" label to lower his price. A lot of good that "certified" sticker was doing. He wouldn't budge a nickel on the price. Then to make it worse, he was only will to offer the bare minimum for the trade-in value for my current vehicle. After getting my car appraised by several other dealerships in the area, I knew I could push for a little more money for my current vehicle (only a few hundred of dollars). The sad part was that he said that there was a dent on the passenger's side of my vehicle and that was the reason he was not willing to budge on the trade-in value. It should be noted that no other dealership that appraised the vehicle said anything about a dent. There was no dent at all. I even told David that their online quote showed the trade-in value more than he was willing to give me. I mentioned that to David, and he was like well that online trade-in value on our website does not take in consideration of any dents or scratches. When I questioned the dent, his response was come down here and I will show it to you (in a fairly rude manner). Again, he wouldn't budge a nickel on the trade-in value. I told him that I would come down to talk to him in person so that he could prove to me why he was devaluing my trade-in from the online quote from this dealership. However, on my way to the Stevens Ford, I really did not like the rudeness and attitude from David (via a telephone call) and how he was clearly not willing to make a reasonable deal of a vehicle that I actually liked (despite the engine light issue, tires and front end alignment issues). He was merely haggling the deal over a few hundreds of dollars ($300.00 to $500.00) for the trade-in value. Horrible. The terrible experience I have had at this dealership (especially the rudeness and attitude from David on the phone call) will forever be engrained in my brain as exactly how to NOT treat customers. I dropped by another dealership on my way to Stevens Ford and thought to myself, well I will stop in there to see if they could do an appraisal of my current vehicle and maybe test drive one of their vehicles. I was treated with great respect, they even matched the top trade-in value for my current vehicle (they also said that there was no dents in the vehicle but some minor scratches, they answered all of my questions, and made the deal happen without haggling over a few hundreds of dollars. More
by Lisa
Employees Worked With
Hector Diaz
June 06, 2019
Will Poole salesman was excellent. This is a well overdue review. I bought a used car in October of 2018 and didn't have a lot of time. Will worked with me to make a reasonable deal a This is a well overdue review. I bought a used car in October of 2018 and didn't have a lot of time. Will worked with me to make a reasonable deal as quickly as possible. He went above and beyond the call of duty to help me get a test drive in during my working hours. Thank you Will! More
by AmyExplorer
Employees Worked With
