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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
979 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 979 reviews

February 04, 2022

Super helpful team. They work With you to make sure you have the best experience possible and get what you want! More

by lefa4500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT, Alex, Trey
Feb 07, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Amanda, at Stevenson-Hendrick Mazda, you can always rely on JT, Churchill, Trey, Heather, & Patrick for an experience as super as your brand-new Mazda drives! We really appreciate you taking your time to share with us & look forward to seeing you again soon in Service for a visit just as helpful!

February 04, 2022

Thorough explanation of repairs. Sent a walk around video of my car and the diagnostics. Patrick and his coworkers professional and friendly. Highly recommend. More

by della
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 07, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Della, thank you so much for taking your time to share with us - at Stevenson-Hendrick Mazda, you can always rely on Patrick to hit replay on just that stellar experience with quality videos & work;) We look forward to seeing you again soon in Service for a visit just as transparent!

February 02, 2022

Stevenson-Hendricks Mazda is doing excellent job. Beautiful place and very friendly and professional staff, always smiling and treated with respect. Thanks again to Heather, Trey, Patrick and all cre More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Patrick, Trey
Feb 05, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Ben, thank you so much for taking your time to share with us, especially on behalf of our Retail Evolution dealership - at Stevenson-Hendrick Mazda, you can always rely on Heather, Patrick, & Trey to go the extra mile to ensure your smile! We look forward to seeing you again soon in Service for a visit just as excellent!

February 02, 2022

T.J. And Leah were amazing at there job. I felt no pressure on purchasing. I felt so comfortable and at ease as if they were family.Having the car brought to my home made it so much easier for me on m More

by mtthgrh@live.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tate Jr.,Leah Jenson
Feb 05, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Nancy & Matt, no matter where you are with our Stevenson-Hendrick Mazda family, you can always rely on Leah, TJ, & Brian to bring it home with just that thrill of an experience & Mazda:) We really appreciate you taking your time to share such amazing feedback with us, especially of our commitment to your safety, & look forward to welcoming you both in Service soon!

February 01, 2022

Have purchased two vehicles here and had an awesome experience both times. Sales people have excellent knowledge and made me feel comfortable. Service department is very efficient More

by Streeky30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan, Bryce, Alex and Heather
Feb 03, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Stephen, we're so pleased to know your experience with Logan, Bryce, Thorpe, & Heather is always as awesomely comfortable as your Mazdas! We look forward to welcoming you again soon when the third time's the charm ;)

February 01, 2022

My experience with this dealership was top notch from the time we entered the dealership and Natalia greeted us to the time after which we had already paid for the car and she assisted us with answering som More

by Carol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia,and Jared
Feb 03, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Carol, Evan, & Doug, you'll always have Natalia, Paul, & Jared not only to help you navigate your technology but to us right around the block for just that top notch experience! We really appreciate you taking your time to share such stellar feedback with us at Stevenson-Hendrick Mazda & look forward to seeing you again soon in Service!

January 31, 2022

I had such a great experience here at Mazda. They were so sweet and attentive. They helped me find the car that I loved! I truly love my new car. Thank you Parker and Brian!!! More

by Shaecrawford31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker, Brian
Feb 03, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Shae, we're so pleased to know your experience with Parker & Brian is as much of a treat as your brand-new Mazda ;) We look forward to welcoming you again soon in Service for a visit just as sweet!

January 31, 2022

Iam a part of the FAMILY!! Many thanks to Josh, Parker, Brian & TJ for an Awesome experience!! From the first connection to the key turn over this Team is Extraordinary!! Customer Service Delivery at its More

by Barbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh,Parker,Brian & TJ
Feb 03, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Barbie, from your first connection joining our family tree in Sales with Josh, Parker, Brian, & TJ, trust you can always branch-out to any department for just that awesome experience ;) We really appreciate you taking your time to share such extraordinary feedback with us at Stevenson-Hendrick Mazda & look forward to welcoming you again soon in Service for a visit just as key!!!

January 31, 2022

Stevenson-Hendrick Mazda provides a top and pleasant service experience. I am always treated with respect and courtesy by highly competent personnel! More

by diana.kochan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Feb 03, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Diana, thank you so much for taking your time to share such stellar feedback - you can always rely on Tracy, Heather, & Trey to ensure just that top-notch care for both you & your Mazda :) We look forward to welcoming you again soon in Service!

January 30, 2022

They seemed nice and trustworthy so I bought the vehicle. Well it broke down on the way home the day i got it so needless to say I disappointed. Also after going over the interior of the vehicle I realized More

by Cmedcalf36
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leah Logan and paul
Feb 06, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Chris, we assure you that any inconsistency would have occurred without our knowledge, or we would have assisted you in any way possible. Although we can't change your past experience, we hope your offered complimentary service assures you of how we will incorporate your earnest feedback to better our delivery procedures. Please don't hesitate to reach-out if we can assist you in the future.

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