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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
908 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 908 reviews

August 12, 2015

Service was friendly but the vehicles on the website weren't in the direct sales location. The vehicle shown online was not available which caused further delay More

by Missd01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Forgot agents name
Aug 15, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Miss D, just as we have with our new, state-of-the-art Evolution dealership, we renovated our dealership from teammates to a customer-oriented mission since we joined the Hendrick family 2 years ago as the #1 reputed Mazda store in the nation for DR customer satisfaction & Reputation. We appreciate you taking time to share your earnest feedback with us & hope to remedy your experience in the future as part of our reassembled family.

August 11, 2015

Best Service Department I've Ever Dealt With It's hands down the best all around Dealership I've ever dealt with and Howard Ramsey is the best Service Manager I've ever dealt with. It's so good, More

by McBoned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 12, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Pat Koballa – GM, pkoballa@stevensonhonda.com

July 25, 2015

FANTASTIC!! I had a wonderful experience working with Royce and Dustin...they both went above and beyond to make sure I was satisfied! I highly recommend if anyon More

by Khalilah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Royce and Dustin
Jul 27, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Khalilah, It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Royce and Dustin went above and beyond for you; it is just an example of why they are such a great asset to our team. We will make sure they hear of your kind words. All of us at Stevenson Mazda of Wilmington await your return. Please let us know how we may be able to help next! Pat Koballa – GM, pkoballa@stevensonhonda.com

July 16, 2015

Service Department Howard and his service team have always provided excellent service and very friendly atmosphere. I would not hesitate to recommend them for any type More

by Mazda CX9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jul 17, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Hi and thanks for your kind words! We appreciate Howard as well as the rest of our staff and we are thrilled that they have taken care of you and provided you with excellent service. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you for the recommendation and we hope to see you again in the future. Pat Koballa – GM, pkoballa@stevensonhonda.com

July 15, 2015

Great car shopping experience ! salesman, Stefan Prevatte, immediately came out to greet me in the parking lot. He was a great listener, was focused and matched my needs with the per More

by SSHZoom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Prevatte
Jul 15, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Stefan's efforts have made the difference in your vehicle buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Take care. Pat Koballa – GM, pkoballa@stevensonhonda.com

July 14, 2015

Great car buying experience Eric and his team at Stevenson Mazda were great. We are very pleased with the CX-9 that we bought. The car drives great and we got it at a fair price. More

by Bryant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Autry
Jul 15, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Hi Bryant and thanks for your kind words! We appreciate Eric as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Congratulations on the CX-9. If you ever need anything in the future, please don't hesitate to let us know. Take care! Pat Koballa – GM, pkoballa@stevensonhonda.com

July 14, 2015

BEST car leasing experience I've ever had! Excellent Staff! Eric was friendly, knowledgeable and helpful. He made sure we were happy with the extras we added to our C6 and quickly found what we More

by JKM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki, Dustin
Jul 15, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Thanks for writing such a wonderful review. It is great to hear that Eric and the rest of our staff were able to take your satisfaction seriously and made sure you got exactly what you wanted. Glad to hear you’re happy with your purchase. If you need anything else, please don't hesitate to let us know! Pat Koballa – GM, pkoballa@stevensonhonda.com

July 14, 2015

Courteous Service. Courtesy, knowledgeable staff, the work done in a timely fashion, clean friendly atmosphere. I appreciated being informed throughout the time I was th More

by Suzukiowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jul 15, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Thanks for your awesome review! We take pride in customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Pat Koballa – GM, pkoballa@stevensonhonda.com

July 10, 2015

Excellent Service I highly recommend I worked with Brittany she was one of the nicest most helpful sales person I have ever had. This will be my 3rd car from Stevenson Mazda and this is w More

by Lenwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany , Dustin
Jul 13, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Lenwood, Thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Stevenson Mazda of Wilmington. We look forward to assisting you with your future sales and service needs. Pat Koballa – GM, pkoballa@stevensonhonda.com

Jul 13, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Lenwood, Thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Stevenson Mazda of Wilmington. We look forward to assisting you with your future sales and service needs. Pat Koballa – GM, pkoballa@stevensonhonda.com

June 27, 2015

Excellent Service First of all, I love Mazdas. They are by far the best car manufacturer that I've had yet. I've never had to even really use my warranty for anything More

by Elysia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, Dustin, Nikki
Jun 29, 2015 -

Stevenson-Hendrick Mazda of Wilmington responded

Elysia, thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Stevenson Mazda of Wilmington . If you have any automotive needs in the future, please let us know. Pat Koballa – GM, pkoballa@stevensonhonda.com

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