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Stevenson-Hendrick Toyota Jacksonville
Jacksonville, NC
945 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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945 Reviews of Stevenson-Hendrick Toyota Jacksonville
April 29, 2015
Wonderful I really didn't think I was going to trade in my car for a good deal, but I'd say I got a pretty good deal and love my new car. thabk you Robert Ness I really didn't think I was going to trade in my car for a good deal, but I'd say I got a pretty good deal and love my new car. thabk you Robert Ness !!!! I'll come back and see you if I ever need anything and I'll share your name if any family friends are looking for a car. The financial guy that helped me was very sweet and nice and made everything very easy and fast. I don't remember his name but very happy with it all. More
by Kaitlynann
Employees Worked With
Robert Ness, and financial guy that helped me can't remember his name .
Helpful April 27, 2015
My sales professional I had a wonderful experience with my sales professional. She was prompt in everything that she did for us and made sure to go above and beyond what ot I had a wonderful experience with my sales professional. She was prompt in everything that she did for us and made sure to go above and beyond what others do. She made sure the price of our vehicle was one that we could afford. She even went to the extent of making us coffee and purchasing lunch for us. I would recommend her and have recommended her to everyone I come across that's look for a new car as well as family members that are out of state that are looking to drive down and purchase a car from her. It was a wonderful experience. More
by MKRASTY
Employees Worked With
Valeri Parker
April 24, 2015
everyone worked hard to get a deal that would work for me Tom and Mike were informative and helpful. They worked hard to get a car and deal that would work for me. I am glad Johnny Maguire assured me that he Tom and Mike were informative and helpful. They worked hard to get a car and deal that would work for me. I am glad Johnny Maguire assured me that he would take good care for all my service needs More
by Rivera
Employees Worked With
Tom Moore, Mike Wessels
April 23, 2015
Great Stevenson had exactly what i was looking for. They worked with me on pruce and try to get as close as they could to what i wanted. Valeri helped me ou Stevenson had exactly what i was looking for. They worked with me on pruce and try to get as close as they could to what i wanted. Valeri helped me out from the time i got there until i left. Great place with great employees. More
by swope13
Employees Worked With
Valeri Parker
April 23, 2015
Service Department I have purchased 3 Rav 4's from Stevenson Toyota of Jacksonville. I used to think they were the greatest but dealing with the service department and A I have purchased 3 Rav 4's from Stevenson Toyota of Jacksonville. I used to think they were the greatest but dealing with the service department and Amanda Carnevale I have had some of the worst experiences with a dealership service department. I purchased a Rav in 2012 and I have it serviced every 5000 miles. The time before last that I had my car serviced as I was driving away, several of my dash lights lit up! I took the car back and she said it was an air filter clamp that wasn't secured and that it was now fixed. I drove my car to work and when I left that evening the dash lights lit up again! I ended up back at Toyota to fix it again! My next 5000 mile service, after I drove away my lights flashed on but went out on their own. I called the dealership and told Amanda that this situation happened again but they went out on their own. After driving about 1000 miles my dash lights came on again! I took it right in and spoke to Amanda. I reminded her that I didn't have this problem until they serviced it. (You would think that they would have at least tried to make me happy as a customer and offer a free oil change next time or something since I was in their shop 3 times in one day and for the work I missed over the issue.) Now today they charged me over $100.00 and put a new gas cap on!!! It isn't the gas cap, it is how the service department is putting back together what they took apart. I could have purchased a gas cap for less than what they charged me. I personally think they fixed the clamp and didn't want to own it so they said they had to run diagnostics on my car and put on a new gas cap. She said they documented it so if it happens again it will go toward my warranty. I don't feel the customer service is very good at all. I did get a new gas cap but when I looked it wasn't etched in gold, silver or anything considering how much they charged me for an issue they caused! UPDATE: George Popajohn, General Manager, called me this morning and wants to make things right. I explained my dissatisfaction regarding the Service Department and how I felt this was an issue that they caused. He was very nice and wants to meet with me this afternoon. You know, just the acknowledgement of my issue makes me feel better! I will have an update after my meeting with him this afternoon. More
by jow28544
Employees Worked With
Amanda Carnevale
October 16, 2014
The very best customer service on the East Coast My wife and I came into Stevenson Toyota Scion to trade in our two vehicles and meet Mr. Angel Lopez. He was a true blessing from the start. His cou My wife and I came into Stevenson Toyota Scion to trade in our two vehicles and meet Mr. Angel Lopez. He was a true blessing from the start. His courtesy, patience, understanding of our situation of our credit and knowledge of the business was remarkable. We've never felt so welcomed and treated with such warm hospitality. I recommend anyone looking for a new or used vehicle to drop by, you wont be disappointed at all. All their hard work and our faith in their service paid off. 5 stars for Stevenson Toyota Scion!!! Remember ask for Angel Lopez in Jacksonville, NC..You won't regret it. That's a promise! More
by Pokerndarear
Employees Worked With
Angel Lopez
April 04, 2014
Service Total waste of time dealing with Stevenson since their move to the new facility. I have sold my Tundra and will never buy another Toyota because of th Total waste of time dealing with Stevenson since their move to the new facility. I have sold my Tundra and will never buy another Toyota because of their poor service and will now do the same with the 2013 Scion I bought less than a year ago from them. When the service department tells you the tire pressure light is nothing more than an annoyance and they don't know why it's on there's a problem. I'd rather take the loss on the vehicle than ever have to deal with them again. More
by Bulldoggin
Employees Worked With
Amanda
February 18, 2014
This last time I visited this dealership will be my last. I was looking to buy a new vehicle, and had a horrible experience. The salesman was nice and polite all the way until the time came to negotiating I was looking to buy a new vehicle, and had a horrible experience. The salesman was nice and polite all the way until the time came to negotiating a deal. When my husband and I expressed our dissatisfaction with the offer they wanted to present, the salesman looked at us and said "well if you don't like the price, you are looking for too much car." Really?!?!? Needless to say, we had nothing left to say to this man, and we left. We traveled an hour and half to Greenville Toyota, and received amazing customer service and bought the same vehicle at a much more reasonable price. No one in my family will EVER purchase a vehicle from Stevenson again. More
by KPike85
Employees Worked With
David Gallion
October 12, 2013
Absolutely terrible experience at Stevenson Toyota, Jacksonville, NC! Took my 2008 Prius in for an oil change and check-up. As soon as I got there I was told it would cost about $891!!! I could not bel Jacksonville, NC! Took my 2008 Prius in for an oil change and check-up. As soon as I got there I was told it would cost about $891!!! I could not believe it! They had not even look at my vehicle! I asked for an explanation and I was told that they needed to change all the fluids, filters, and numerous other "standard" maintenance issues. I was shocked! I immediately left Stevenson Toyota and drove to Precision Tune Auto Care on Western. $23 for an oil change, tire rotation, and full inspection. Only thing they found in the inspection was they suggested a new air filter. I drove to Auto Zone and purchased a new air filter for $15. Total cost = $38. If you are considering taking your car to a dealer, I STRONGLY suggest NOT using Stevenson Toyota. They will openly rip you off! More
by bbrasier
Employees Worked With
Service Center Manger
