Jacksonville Kia - Service Center

I'm here from Maine because of a family emergency, I drove almost an hour to this dealership.. brought my car in with the issue of a scraping noise coming from my front driver side tire off and on while drove almost an hour to this dealership.. brought my car in with the issue of a scraping noise coming from my front driver side tire off and on while driving and the check engine light on (it came on 2 days before this appointment) I asked for a tire rotation, and oil change as well. I was told my gas tank was too full for them to test the error showing from the check engine light, but there was a recall for the same issue so that's probably what happened, but then still charged for the diagnosis. I was then told I have "dangerous amounts of rust" and should "consider buying a new car", on a 2012, with 122,000, and a new engine put in by KIA at 70,000 because the original was bad. Then while paying asked about the noise issue and I was talking to the person I had spoke to when I came in, and went over everything with him then, asked me to remind him of what I was talking about, and so I told him again, a scraping noise coming from the front driver side tire, he wasn't sure so had me drive around, and there was no sound so he said it must be fixed. I paid and left and less than a minute driving off the sound started again so I pulled back to the service dept and told him it was making it again and a service guy came out and I explained to him, and he took it back so I went to the waiting room. A few minutes later I was told by the service guy I talked to that I was "all set to go" and asked what what the sound was, and was told it was a "brake shim", so I figured something was just loose so they fixed it. So I left. again, NOPE STILL SCRAPING, but once again, I'm in town with a family emergency, as if driving back and forth to Chapel Hill to follow up with the burn center isnt enough travel, trying to go BACK is almost impossible being almost an hour away from this dealership, apparently my rust damaged car isn't worth their time to tell me HOW to stop the scraping, hopefully it's not my actual brakes. Also, they were supposed to rotate my tires, and they rotated front to back, not crosswise, which is supposed to be done as a 4wheel drive, so maybe I should check the oil to make sure they actually PUT some in, at this point I'm not sure!! Needless to say EXTREMELY PISSED. More

Very prompt and complete service. The service department was very knowledgeable and informative, communicating with me during the entire process. The service department was very knowledgeable and informative, communicating with me during the entire process. More

I had an appointment at 8 am they were on time for my schedule appointment and very professional and courteous. schedule appointment and very professional and courteous. More

Had a recall carried car and was received with happy smiles We were keep in loop were happy we brought our car there smiles We were keep in loop were happy we brought our car there More

The service was excellent at Kia in Jacksonville. They all appear to have great knowledge of what they were doing and my mind is at complete peace however, I’m disappointed because I did not get a mi They all appear to have great knowledge of what they were doing and my mind is at complete peace however, I’m disappointed because I did not get a military discount and for that I only gave you four stars. It would be five stars if I had got the discount, thank you for your service to the Veterans of this county . More

Not too bad, could have been better. Over charged me for my oil change when I have the military for life. Over charged me for my oil change when I have the military for life. More

Great experience the first time around but hard to get them to answer the phone. them to answer the phone. More

Great service, everyone was very helpful and friendly while waiting for my Kia being serviced. while waiting for my Kia being serviced. More

The Staff was friendly told exactly what service my vehicle needed. The service was quick and my vehicle was washed, per my request. Highly recommend this service station. vehicle needed. The service was quick and my vehicle was washed, per my request. Highly recommend this service station. More

Staff is Very friendly. They were very knowledgeable about their products. They were helpful in helping make sure I understand the terms and conditions of my contract. They They were very knowledgeable about their products. They were helpful in helping make sure I understand the terms and conditions of my contract. They caught a piece on the Telluride that I bought that was not correct before I drove it off the lot. They immediately order the piece and called promptly when the part came in. I will shop there again and recommended them to anyone looking to purchase a vehicle. More