Stevinson Hyundai of Longmont

I had a very frustrating experience trying to purchase a 2026 Tesla Model Y from Stevinson Hyundai, primarily because of the lack of communication throughout the process. I contacted the dealership aroun 2026 Tesla Model Y from Stevinson Hyundai, primarily because of the lack of communication throughout the process. I contacted the dealership around 9:35 AM and worked with Braxton. I was seriously interested in purchasing the vehicle and asked for the price because that was the main information I needed before moving forward. I was told they would get the price to me, but I never received it. I also asked for a photo of the Tesla software screen to verify the vehicle's features and never received that either. Around 2:30 PM, I happened to notice on my own that the price had been posted online. Nobody from the dealership contacted me to let me know, despite the fact that I had been waiting for that information since the morning and was prepared to move forward with purchasing the car. Since I am in California and the vehicle is in Colorado, obviously I was not in a position to come in for a same-day test drive. What was never communicated to me, however, was that another customer scheduling a test drive would essentially place the vehicle on hold for them and prevent me from moving forward with purchasing it in the meantime. I tried reaching out again to discuss the vehicle and still did not hear back. I later learned that another customer had effectively reserved the car by scheduling a test drive, and I would only have an opportunity to purchase it if that customer decided not to. What makes this especially frustrating is that I didn't even know reserving the vehicle through a test drive was an option. Had that been communicated to me when I first contacted the dealership, I could have at least discussed what options were available to me as an out-of-state buyer who was ready to purchase the vehicle. My issue isn't that another customer was interested or that the dealership had multiple people trying to buy the same vehicle. That's understandable with a desirable used car. My issue is that I contacted the dealership early, clearly expressed serious interest, was ready to move forward with a purchase, and spent hours waiting for information while another customer was given an opportunity to reserve the vehicle. Good communication could have completely changed this experience. Instead, I was left trying to chase down basic information while the opportunity to purchase the car was essentially given to someone else. More

First time I went I stood in line for almost 20 mins while 4 people sitting at computers just kept telling me "They'd be right with me". Finally get someone to check me in and I find out the girl who wa while 4 people sitting at computers just kept telling me "They'd be right with me". Finally get someone to check me in and I find out the girl who was sitting there on her cellphone for 20 mins was my advisor who didn't even now I was her client (great start). Believed my oil was changed and then was told they wanted to charge me $1,000 for $350 worth of brakes and roters. Uh no, couldn't communicate with me the entire time but made sure I signed the waiver that I was leaving with worn down brakes. Went back (my mistake) to get a fuel injection pump replaced that my mechanic friend said was the reason my check engine light was on. My car was there from 11am-6pm with absolutely no communication. Called every hour starting at 3pm and phone was never answered. Eventually called the sales side who walked over and told them someone was calling and they still just pushed me to voicemail. Finally got someone at 5pm who said I needed to talk to my advisor who would call me right back. 20 min later I had to call again as they closed in 40 mins. They had done nothing but "diagnostics" all day as they wouldn't just replace the part I asked. Told them there had been no communication all day and I needed my car back as I don't have another vehicle just sitting around and no one had said anything about it needing to stay. A week and 1/2 later my father did some of the work on my vehicle and stated the oil was very dirty and no way it had just been changed a week and 1/2 prior..... More

Had services performed, and every subsequent visit for oil changes etc, service department recommended the services that i already had done. I questioned that they had even performed the service, as they oil changes etc, service department recommended the services that i already had done. I questioned that they had even performed the service, as they keep recommending the same service, and was told their system recommended it because of time and/or mileage. Was given an estimate for other services, and applied for 90 days same as cash, and when I was asked how much I was approved for, I made the mistake of telling the service advisor. Suddenly, the estimate tripled in price. When I questioned that, I was told that the original estimate was for labor only, because their system wouldn't let them estimate parts and labor. Will not be going to this dealership again. More

Update 2026/06/29: The dealer refunded me for the cost of repair after I left this review. Updated the stars to 3/5. BUYER BEWARE I purchased a 2023 Nissan Pathfinder from Stevinson Hyundai of Frederic repair after I left this review. Updated the stars to 3/5. BUYER BEWARE I purchased a 2023 Nissan Pathfinder from Stevinson Hyundai of Frederick (previously Stevinson Hyundai of Longmont) and initially had a positive experience with the sales staff. Unfortunately, that changed after the sale. 14 days and approximately 800 miles after purchase, the vehicle suffered a major drivetrain failure. An independent mechanic diagnosed loose flywheel rivets causing crankshaft sensor issues and misfires, resulting in a repair bill of $3,481. I understand the vehicle was sold as-is, and I am not claiming every future repair should be the dealer's responsibility. However, a flywheel failure caused by loose rivets only two weeks and 800 miles after purchase appears to be a pre-existing mechanical condition rather than something that developed during my ownership. The failure left my pregnant wife and our two young children without reliable transportation while the vehicle sat awaiting repairs. When I contacted the dealership, General Manager Scott offered only $500 toward the repair bill of approximately $3,500. While I appreciate that any assistance was offered, I was disappointed by the response given how soon the failure occurred after purchase and the nature of the defect. Buyers should understand that if a major mechanical failure occurs shortly after purchase, even one that appears to have existed before the sale, you may be responsible for the entire repair cost. I strongly recommend having any used vehicle independently inspected before purchasing from this dealership and carefully considering the risks associated with an as-is sale. More