Stevinson Lexus of Frederick

We had a great experience. Shane Swenson went above and beyond to find the RX 350 vehicle we wanted, especially for color (Ext/Int) that we wanted. He found a model that we had not even considered and wor beyond to find the RX 350 vehicle we wanted, especially for color (Ext/Int) that we wanted. He found a model that we had not even considered and worked the deal very well. Shane has outstanding customer service skills, knows the Lexus product very well, and went out of his way to make us feel welcome and feel comfortable about our purchase. Our experience at Stevinson Lexus is the best car buying experience that my wife and I have ever had. Scott Desinone was great and helped us to conclude a deal in which everyone was happy and comfortable with. The dealership environment is very nice, clean, with lots of amenities to make the customer feel at home, whether shopping, buying, or bringing a vehicle in for service. Jordan Kroneberger made the paperwork efficient and a great experience and is very knowledgeable of the financial end. Buying a car is not very fun except at Stevinson Lexus of Frederick made our experience "a blast" as my wife said. Jim and Karen More

I have been a satisfied Toyota/Lexus owner since college and I usually don’t have time to write reviews, but I felt compelled to after my most recent positive experience (and we all know a positive experien and I usually don’t have time to write reviews, but I felt compelled to after my most recent positive experience (and we all know a positive experience is not always the case when acquiring a new or used vehicle). I always utilize Consumer Reports for helping to decide on the most reliable vehicle that I can afford and I have not been disappointed. I was looking to purchase a vehicle and had dealt with Stevinson Lexus of Frederick in the past with very good experiences in sales and service, so I contacted Chris Rogers (my previous sales person) and we talked a bit about what I wanted and he invited me to come in and see what my options were. The process is always somewhat time consuming and sometimes stressful, but Stevinson Lexus, and those that I dealt with (Chris Rogers, and Adam in finance) have really streamlined this process to make it smooth and easy. No BS, no tricks, no games, just a quick discussion, test drives and negotiation on desired vehicles and price range and we made a good deal that was a win/win for me (I saved good money) as well as the dealership (they still made a reasonable profit). Everything about the lease/purchase process and the details of the vehicles (trade-in, new feature operations, warranties, title/insurance, extras, etc.) was explained clearly and concisely and I was in and out of there in about 90 minutes or so. This is the way car buying should be! If you are going to lease/purchase a vehicle, I would recommend to call Stevinson Lexus of Frederick and ask for Chris Rogers and you should expect to have a good experience and feel like a satisfied customer when you leave with your vehicle and as long as you own it. More

Best car buying experience yet. Kasey was easy, no hassle and great to work with. He personally delivered the car to me and took my trade over 100 miles from the dealership. I was comparing simila hassle and great to work with. He personally delivered the car to me and took my trade over 100 miles from the dealership. I was comparing similar vehicles at other locations and the sales and customer service completed the deal with Stevenson Lexus. Thank you Kasey. More

Great customer service! Charles doesn't quit until he gets it right. He will go above and beyond to ensure satisfaction. I believe he knows his clientele base require a high level of customer service and gets it right. He will go above and beyond to ensure satisfaction. I believe he knows his clientele base require a high level of customer service and respect which separates him from the pack. I will definitely use Charkes for my next Lexus! More

Shane Swenson made the buying experience very enjoyable. No high pressure; just responsive and professional. When we buy our next car, we will definitely seek out Shane. He was very knowledgeable and pati No high pressure; just responsive and professional. When we buy our next car, we will definitely seek out Shane. He was very knowledgeable and patient as we went through the buying process. We knew we wanted a Lexus, we just didn't know which one. Shane spent quite a bit of time telling us AND showing us the differences so that we could make an informed decision and be comfortable with that decision. Brian Bolanowski assisted me in learning about the car and all the high tech nuances that make a Lexus such a great car. He knew his stuff and took the time to explain it to me. He was very helpful and didn't try to overwhelm me with too much information too fast. And when I asked him to repeat certain instructions again because it took me a little extra help to understand, he did so with a smile on his face. He covered everything from the radio, the navigation, the seats, and even the spare tire. Well done. I would say that these two professionals are the reason that Stevinson Lexus will be a leader in the area for years to come. More

My wife and I have purchased vehicles from Stevinson in the past. We find that they are ALWAYS courteous and work with you in every way possible. When we went to the dealership we were not sure that the the past. We find that they are ALWAYS courteous and work with you in every way possible. When we went to the dealership we were not sure that the vehicle we wanted was going to work in our budget and Stevinson went above and beyond to get us what we needed so that we could make the deal happen. The financing options they had were MUCH better than the options we had found on our own. Kasey, our salesman, was fantastic to work with. He had the vehicles we were interested in ready for test drives and took care of our every need. Could not have asked for an easier time at a dealership. Keep up the great work. More

Great customer service! I've always been skeptical about dealerships but this place truley does take care of you! We'll be buying SUV next time! about dealerships but this place truley does take care of you! We'll be buying SUV next time! More

When I called Stevinson, I was wishing for a sales consultant that turned out to be as good as Roger Yekel. One should not be so fortunate. The Lexus was one of three cars which we were interested consultant that turned out to be as good as Roger Yekel. One should not be so fortunate. The Lexus was one of three cars which we were interested in purchasing. All three vehicles satisfied our needs, price included. After an initial phone call to Stevinson to get in touch with a sales consultant is when I first met (via phone) Roger. When Diane and I actually shook his hand, we knew immediately we had a warm and friendly person in Roger. He listened to us. He understood our needs. We felt no pressure. He is extremely knowledgeable. Merle and Diane Rolfs More

Brian did a great job getting us into the exact Lexus we wanted at the payment we could afford! There was no pressure to get us to close a deal, only trying to get us into the car we wanted with a deal we w wanted at the payment we could afford! There was no pressure to get us to close a deal, only trying to get us into the car we wanted with a deal we would be happy with. Brian stayed late and came across as genuinely interested in making sure we were completely satisfied. This is the 2nd new Lexus we have purchased from Stevinson Lexus of Frederick and both times have been the best car buying experiences my wife and I have ever had. Just great customer service from everyone at the dealership! Thanks again. Anna and Jim More