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Stevinson Lexus of Lakewood

Lakewood, CO

4.5
1,317 Reviews

801 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 1,317 reviews

August 20, 2022

Your reviews are decidedly bogus. I, along with others who have bought Lexus vehicles from this dealership recently, commiserate about our shared poor sales experiences More

by indepcontractor
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Burgmaier
Aug 24, 2022 -

Stevinson Lexus of Lakewood responded

Dear Indepcontractor, we're sorry to hear your experience was less than desired. Please give our General Manager a call to discuss your concerns at your earliest convenience at 303-277-9339.

Aug 27, 2022 -

indepcontractor responded

We have already discussed our issues with the dealership and were blown off. Consequently, Kuni Lexus has our business and benefits from the most effective form of advertising: word of mouth.

August 04, 2022

Recently had an issue with my NX 200T (rare occurrence in my 10 year/4 Lexus autos experience). Staff was exceptionally helpful. Issue ran into parts availability delay - understandable. Staff informative an More

by tjohnst55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derick Carrera
March 29, 2022

I went to Stevinson Lexus of Lakewood for a radiator fluid leak. My main complaint was that my car was running cold. They just brushed it off and charged me $150 to look at the car. They told me it was More

by rhanechak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Genest
Apr 01, 2022 -

Stevinson Lexus of Lakewood responded

Mr. Hanechak, I’m sorry to hear you are dissatisfied with your service in December 2021. Your complaint when you brought your vehicle in was “fluid leak at front engine area”. Instead of brushing you off, we thoroughly inspected your concern and found the radiator was leaking, and to save you additional labor charges down the road, we also recommended a timing belt. Both repairs were approved and the amount you paid included the diagnosis charge.These repairs are common with an 18-year-old vehicle with over 175K miles. There are no notes in our records about your vehicle running cold and your vehicle passed inspection after the road test. If the thermostat was bad at the time we replaced the radiator, it would have been apparent. When we inspected your brakes, the front pads were at 7mm and the rear pads measured 4mm. We do not recommend replacement until they are in the red zone which is 3mm or less. Why you needed brakes and rotors in such a short period of time is a question for the repair shop. We have highly trained technicians who have been servicing the Lexus community in Denver since 1989. We take pride in providing the best possible service and customer experience. We hope you will reconsider returning in the future. Please do not hesitate to contact me with any questions. Sincerely Scott Krencik Service Manager 303-277-9339

Apr 01, 2022 -

rhanechak responded

My complaints were stated at time of arrival, that I thought my thermostat was bad. I have the old thermostat. I can show it to you if you’d like. The rubber gasket is completely broken and corroded. I also have the rotors. I recommend doing the timing belt because it was due at 180k. Regardless, my vehicle is running fine now. I’m not saying the work you did was bad, I’m just disappointed that my concerns were not addressed. I made an appointment and an immediate phone call when I left to state the problem was still occurring.

March 10, 2022

Mike B. is awesome. This was our 2nd purchase with Stevinson Lexus and Mike was our salesman on both. He has shown a willingness to meet our need above and b More

by Jvelis303
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burgmaier
Mar 11, 2022 -

Stevinson Lexus of Lakewood responded

Hi, thank you so much for your positive comments about Stevinson Lexus of Lakewood! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 12, 2022

I got my car serviced there, when I picked it up my Lexus my radio was completely knocked out. When I left my car there it worked perfectly. They said it was a coincidence and I would have to pay 9 More

by cness6414 Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathan Barkin, only person I came in contact
Feb 15, 2022 -

Stevinson Lexus of Lakewood responded

Mr. Ness, We’re sorry to hear you are unhappy with the service we provided. The 50K service performed last September on your 2014 Lexus included only regular maintenance that would not have caused the radio to malfunction. Lexus stood behind their product and offered goodwill assistance, covering two-thirds of the cost even though your vehicle is outside of warranty. We felt it was a generous solution so It’s disappointing you feel otherwise. Please do not hesitate to contact me at 303-277-9339 if I can be of assistance. Sincerely, Amber Sliter Assistant Service Manager

Feb 15, 2022 -

cness6414 Craig responded

Amber Sliter, I felt regular maintenance did cause my radio to malfunction. I also got a part, which I felt was faulty, added to my battery terminal which caused a surge which knocked out the whole radio I feel. I got the car back after you sent the console for repair. Now the satellite part of my radio does not work because of a defective part in the console where Lexus sent it. We had the satellite company try to fix it. They said inside the console. When I brought my car there for 50k maintenance, I was listening to songs of the 70s. I felt a car should be returned like it was when I sent it in and it wasn't. Somebody is at fault here and it is not me. I think less of Lexus than I did six months ago, Sincerely, Craig Ness Faith, SD

Feb 19, 2022 -

cness6414 Craig responded

I firmly believe what I wrote above is true. Craig Ness

January 28, 2022

I have been. buying cars from Stevinson Lexus for over 20 years. Their level of service and professionalism is second to none. I now live on the western slope, but still come to Denver to buy my cars from St More

by abacon56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burgmaier, Pete Souvall
Jan 30, 2022 -

Stevinson Lexus of Lakewood responded

Hi, thank you so much for your positive comments about Stevinson Lexus of Lakewood! Thanks for the recommendation, and have an amazing day!

January 24, 2022

This Lexus dealership is very professional. This is the second car that we have bought from this dealership this year. More

by Mary84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burgmaier, Jessica Haskins
Jan 26, 2022 -

Stevinson Lexus of Lakewood responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 07, 2022

Well usually dealerships do recommended services on cars. I was going to buy a used Sequoia 2001 112000 miles in cash from them. Looked over the car fax and noticed the timing belt and water pump a recomme More

by rkymtnwine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
salesman Steve
Jan 13, 2022 -

Stevinson Lexus of Lakewood responded

Dear rkymtnwine, I understand you are not happy that we would not replace the timing belt and water pump as recommended to you, but these items were not broken, and we were not certain these items had not been replaced as not all service centers report to Carfax. We are required to ensure the used vehicles we sell are roadworthy and reconditioning does not mean that it is reconditioned to brand new condition. Minor items were repaired, and new tires were installed prior to listing the Sequoia for sale. The asking price was reflective of its age, mileage, reconditioning, and scarcity. You attempted to negotiate, and we did not accept your offer, and the Sequoia sold without further repairs within 24 hours. Please feel free to contact me if you have any questions. Sincerely, Chris Bevans Pre-Owned Manager 303-277-9339

December 01, 2021

Steve Sumner was amazing. He was very helpful in choosing our car. I am so happy More

by daragon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sumner
Dec 06, 2021 -

Stevinson Lexus of Lakewood responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stevinson Lexus of Lakewood. Thank you, and have a fantastic day!

November 26, 2021

Steve was amazing. Best car salesman I have ever worked with. Kind, honest, helpful, courteous and no arm twisting or “slick Willie”. Even responded to texts on Holiday. Would highly recommend this dealer More

by Doug
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Conley, Steve Sumner
Nov 30, 2021 -

Stevinson Lexus of Lakewood responded

Hi Doug, we're happy you found our staff to be so supportive during your experience here at Stevinson Lexus of Lakewood. Thanks for the recommendation, and have an amazing day!

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