Stevinson Toyota East

A great experience with Stevenson East. Thanks to Jeff Simpson, Craig and Matt. You all were amazingly friendly and sincere to work with, and it was a pleasure to get to know each of you on Thanks to Jeff Simpson, Craig and Matt. You all were amazingly friendly and sincere to work with, and it was a pleasure to get to know each of you on a personal level too. More

We purchased a 2026 pick up truck. 4 door as they don't sell the lower cost 2 door model. 3 separate buying experiences. First visit, I obtained pricing and models available informa 4 door as they don't sell the lower cost 2 door model. 3 separate buying experiences. First visit, I obtained pricing and models available information.. Second time we selected model and were provided with a new and different price. Additional Dealer Profit. (ADP) There is a sign on one of the tables in the sales area. The sign states all cars sold are subject to a dealer fee of 3- $400 dollars. ADP Third and final sales visit. They provided a calculation of the amount / dollars and cents numbers they want to charge. ADP see B. A- The discount from the sticker price was reduced by $500 dollars. ADP B- The dealer fee (about $400) was transformed into a document fee of $800, actually $799. ADP C- The trade in vehicle became $1,000 credit. Seem to recall it was higher during second visit. 100% verbal at that time. D- The numbers did not seem right. Unable to put my finger on it. Eventually that was an over charge of about $170 dollars. Math error? ADP E- Taxes. The explanation document is only in percentages, no dollar amounts. The tax amount charged is in dollars, no percentages. Hard to follow. F- The paperwork is HUGE! They create meaningless paper. Unless you are an attorney, it is voluminous and next to impossible to grasp. Takes too long for far too little. G- The last / purchase visit was 3 and a half hours (210 minutes) long. H-I have purchased many cars. This was the worst experience - PERIOD! I- They offered financing at 3+%. When I entered, planned to finance with Stevenson. After learning of their fees, charges, costs, etc; Changed my mind. More

Matthew was so incredibly helpful, kind, and really wanted me to love my new vehicle. He truly cares about his customers and their experience! wanted me to love my new vehicle. He truly cares about his customers and their experience! More

Crooks, spineless, despicable liars. Their finance manager will deliberately make you wait and hour then lie to your face for another hour, selling half truths to convince you your loan Their finance manager will deliberately make you wait and hour then lie to your face for another hour, selling half truths to convince you your loan rate is conditional upon a service plan: IT’S NOT. I was advertised one price, a lower price was on the window, but then they added fees on top of that. Then when I got home I discovered it was cheaper online. 1week and several emails later no one is honoring their commitment I set it right. More

My experience from start to finish was awesome. Alexi Sandoval my sales person couldn't have been more informative and professional . I would not only recommend this dealership , I would make sure Alexi Sandoval my sales person couldn't have been more informative and professional . I would not only recommend this dealership , I would make sure that customers ask for her by name . She is an asset to your business . More

Alexi and Alex (aka the A Team) hooked me up with a great lease deal on my new Tacoma! 10/10 service and professionalism from the both of them! As a recent grad who has never leased a car before, they made t lease deal on my new Tacoma! 10/10 service and professionalism from the both of them! As a recent grad who has never leased a car before, they made the process super smooth and easy. They’ve gained a loyal customer moving forward and I recommend anyone in the market for a car to check out Stevenson Toyota East for their purchase or lease! More

Every one I dealt with was very kind and efficient. Ian was considerate and really thoughtful in making certain I understood what needed to be done. Ian was considerate and really thoughtful in making certain I understood what needed to be done. More