
Stevinson Toyota East
Aurora, CO
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Absolutely horrible customer service. Worked with multiple service reps and eventually the service manager who was “needed by everyone today” and incredibly unhelpful. When asked for help Worked with multiple service reps and eventually the service manager who was “needed by everyone today” and incredibly unhelpful. When asked for help to see if other Toyota dealerships had the part needed for my car they said you can call yourself. After no work done on car then had to wait 40 minutes for my car to be returned to me. Will not be going back to this location. More
Usually efficient. This last experience wasn’t though. The technician didn’t communicate effectively and one of my issues wasn’t addressed due to someone being “out This last experience wasn’t though. The technician didn’t communicate effectively and one of my issues wasn’t addressed due to someone being “out to lunch”. The dealership had my vehicle for longer than expected which caused me a delay into my next appointment. More