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Stevinson Toyota East
Aurora, CO
1,662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,662 reviews
April 19, 2013
I was impressed by the quick response to my internet inquiry regarding availability and pricing, as well as with a follow up phone call. Me and my son were enthusiastically greeted by Richard Bower bef inquiry regarding availability and pricing, as well as with a follow up phone call. Me and my son were enthusiastically greeted by Richard Bower before we even entered the show room. We were introduced to our sales representative Sherry Otte. I have to commend Sherry for her easy-going sales techniques. She was not pushy or aggressive, listened to us and answered our questions. After reasonable negotiations Sherry and her manager were able to accommodate us.This is our third purchase from Stevinson Toyota East. I am not saying that you will get the price you want right away-you still have to bargain for it. But we trust this dealership and obviously keep coming back. We consider Stevinson Toyota East is a good place to buy a car or service it. Svetlana More
by smkomis
April 19, 2013
Evitt was very helpful. I was attempting to trade my 4runner. We (the dealership and I) were not able to aggree on the value of my trade. Evitt was kind and patient through the process. 4runner. We (the dealership and I) were not able to aggree on the value of my trade. Evitt was kind and patient through the process. More
by meck22
Employees Worked With
Evitt Hodge
April 17, 2013
I have purchased and leased a vehicle from Stevinson previously. I was contacted by a salesperson who said they were interested in buying the vehicle back toward the purchase of a new one. The salespers previously. I was contacted by a salesperson who said they were interested in buying the vehicle back toward the purchase of a new one. The salesperson I initially spoke with was unavailable and Mr. Evitt Hodge provided all assistance and was extremely helpful. The level of professionalism and the customer service that I have received in the past has been second to none. I left spending more than I initially planned but I wholeheartedly feel like I was given a fair deal in the end. Spending the day with Mr. Hodge and the amount of time he personally gave was great. He even helped me out when I needed to bring it back for a clear bra and remote start. He was patient, friendly and professional. More
by majohn
Employees Worked With
Evitt Hodge
April 16, 2013
I give Jeff and his staff a great rating for all categories. Jeff was given the task to save the face of dealership in my view after a very bad experience with the used car department. He has don categories. Jeff was given the task to save the face of dealership in my view after a very bad experience with the used car department. He has done his best to make a terrible experience work, by fixing and repairing, what the sales department broke their their word on what would be done to have the sale go through. Jeff and his staff are first class. I would recommend using the service department because of Jeff and his staff. More
by deceit
Employees Worked With
and the service staff
April 15, 2013
I would like to thanks Ed, Brad, and Jim who made purchasing my new 2013 Toyota RAV4 possible especially Brad Kounkel, the finance manager. I went to Stevinson Toyota East on April 13 to purchase a n purchasing my new 2013 Toyota RAV4 possible especially Brad Kounkel, the finance manager. I went to Stevinson Toyota East on April 13 to purchase a new car. This was the second time I wanting to buy a car at this dealership. Ed, the saleman, Brad and Jim at finance helped me along the way. I looked at many different cars starting with camry, corolla, Prius and then Rav4. Ed wasn't tired. He helped me all the time and answered every question I had in a very professional and friendly way. Brad, the finance manager took customer service further. He suggested to me a Prius V and dropped the price and interest rate significantly. A manager performing a saleman's job? You don't find it anywhere but Stevinson Toyota. Ed and Brad worked with me after I made my mind up and settled on 2013 RAV4. The question was...are we going to agree on something that benefit both myself and the dealership? Ed, Brad, Jim and all others at Stevinson made it works. I was given decent price for my 2008 Scion XD. Lowered RAV4 price and the interest rate was very good with an affordable monthly payments. I come from a very professional background where I value customer service and treat professionalism with utmost respect. At Stevinson, the three people that I worked with and negotiated the sale with take these two things beyond expectations. Afterall, I bought my car and all of us were very delightful and happy. Stevinson Toyota East is great and I'm looking forward in buying my wife's dream car Toyota Sequoia in 5 years. I would definitely recommend this dealership to people as I did in the past. Again, Thank you Ed, Brad and Jim. You guys ROCK!!!! More
by gattungdey
Employees Worked With
Brad Kounkel
April 14, 2013
I went to Stevinson Toyota knowing that I wanted to purchase a RAV4 to replace a vehicle that would not be making the move across the country with the family. Sherry was very friendly and helpful in f purchase a RAV4 to replace a vehicle that would not be making the move across the country with the family. Sherry was very friendly and helpful in findng the right one for me. I am very pleased with the vehicle and the service I received at the dealership from Sherry and the others I intacted with. The service team was prompt, friendly, and very helpful in explaining the what they did with installation of some extras that I purchased for the vehicle. I would gladly recommend the the dealership. More
by dmccrea
April 13, 2013
Overall, an otherwise good experience was ruined when Stevinson and/or Toyota Financial Services refused to honor their advertising, despite my detrimental reliance on the advertised 90-days no payments. Stevinson and/or Toyota Financial Services refused to honor their advertising, despite my detrimental reliance on the advertised 90-days no payments. I was looking at buying Venza in the next 6 months, but I'm now going to be considering other dealers and manufacturers. If you do buy from Stevinson, triple check your paperwork to make sure everything is as advertised, because no one will take responsibility for it and make things right if you don't. SALES: A+ Sherry was fantastic during the purchase of my 2013 Tacoma. I typically hate the dealership car-buying experience and can't stand high pressure sales tactics. Sherry respected that and really worked to earn my business. Stevinson was very competitive with other dealerships on price and I got a great deal. There were a couple of higher volume dealerships that were willing to go a few hundred dollars less, but honestly Sherry made such a good impression on me that it was worth not nickel-and-diming. SERVICE: A+ I've now dealt with the service department, as someone busted out my passenger headlight at only 1500 miles. Not only did Bubba Hall squeeze me in with very short notice, he also cut me a break on the repair cost. FINANCING: D The only negative aspect of my experience. I purchased under the Recent College Grad program, which advertised no payments for 90 days, and this was also discussed with my sales associate. However, I never received the advertised 90 day payment deferment. I have been bounced back and forth between Toyota Financial Services, Toyota Customer Care, and Stevinson Toyota with no one willing to give me a straight-forward answer. TFS claims that there is no 90 day deferred payment as part of the program, despite it being clearly listed on their website (and none of the fine print would have disqualified me). TCC tells me they are very sorry but only TFS or my dealership can fix it. The dealership tells me TFS should have done it automatically. TFS then tells me that my dealership messed up the paperwork and that TFS just buys contracts. The dealership says TFS should modify. TFS tells me my dealership needs to fix it. At one point the GM of Stevinson offered to make my first payment, which I initially declined when I was led to believe that TFS was the sole problem, but that offer was withdrawn. I'm close to just returning the truck and never dealing with Toyota or Stevinson again. The only reason this isn't an "F" is because the factory financing APR was slightly lower than the best local credit union rate I was offered. More
by KRCraw
Employees Worked With
James "Bubba" Hall, Brad Kounkel
April 10, 2013
I called, told Evitt what I was specificly looking for. He worked his butt off to make me feel satisfied and happy, I would send my friends and family to buy a vehicle with Evitt Hodges anytime! He worked his butt off to make me feel satisfied and happy, I would send my friends and family to buy a vehicle with Evitt Hodges anytime! More
by timmcphoto
Employees Worked With
Evitt Hodge
April 09, 2013
Working with Mark A. & Chris K. was a stress free & nice! We felt like we were treated with respect, honestly & fair. We would recommend purchasing your next car here! Thank you for all your help, E & nice! We felt like we were treated with respect, honestly & fair. We would recommend purchasing your next car here! Thank you for all your help, E & T More
by showers68
Employees Worked With
Mark Archambault
