Stevinson Toyota East

We are a military family of 6 and we have been stationed here since 2008. I always call in and make appointments for services so I know whats needed for my vehicle and the expected wait time. Even if I go i here since 2008. I always call in and make appointments for services so I know whats needed for my vehicle and the expected wait time. Even if I go in for an oil change on a slow day Im there for 3-4+ hours EVERY time. I do NOT complain; Im a VERY understanding person. But I called the shop 8/3/12 to make an appointment for my vehicle to be detailed on 8/6/12 @ 10am. We arrived at 10:45am. I had my lil ones with me ranging in ages from the oldest being 10 and a 3yr old and a baby that I currently nurse. Everyone was fine and by 1pm I asked Sharon Hoppel how much longer will they be? She looked at me and replied it can take a while. I asked how far are they? She replied it can take up to 5-7hrs for a detailing it can take all day. I replied I was told 3-4hrs MAX. I was thinking that since Im ALWAYS there for 3-4+ hours that it would be ok to allow them to detail my 06 sequoia. I NEVER take my sequoia to anyone other than the dealer because I do not want PROBLEMS that only SEEM to occur when you DO NOT take your vehicle to the authorized dealer EVEN THOUGH they charge MORE for their services. I RARELY recieve my military discount; but I digress, but only to express other issues I have had with Sharon Hoppel. After Sharon refused to go back in the back to look to see how much longer they would be on my vehicle she then said "do u want to use that courtesy ride now?" I said nothing and I sat back down with my children in the waiting room. They were very well behaved according to the few customers that were there with us. @4pm I could not take it any more and we went to talk to Jeff Tossie. I informed him about my appointment, how long we had all been waiting, how long we ALWAYS WAIT, a few issues in regards to my last visit (but I failed to mention that Sharon Hoppel told me we needed new breaks mid June/12 even though I had just purchased breaks! I asked her how long should breaks last? Sharon Hoppel replied "sometimes they can last up to 50thou miles, but in other cases it can be just 20thousand." I said nothing and purchased new breaks. I rarely drive, so its a great deal of time between services for the 06 sequoia that only has 57thousand miles on it after a drive this summer for vacation.) Jeff Tossie assured me that he would have the vehicle in the driveway by 5pm. When Jeff Tossie drove the car to us he said he filled up the gas and its all free. Pradon me if the tone of this sounds ungreatful, but I ALWAYS have more than half a tank of gas because of the DISTANCE between my home and the dealer to which I am familiar with, and the service was far from FREE, with 4 small children one of which was a toddler and the other an infant sitting there for SEVEN long hours! What child do you know that can do that, let alone 4?!? BUT WE DID! We have a sequoia because it is LARGE enough to hold my family. The courtesy ride did NOT. But, it was OK as long as they would GET THE JOB DONE, it would be worth it. The job WAS NOT DONE!!! The interior was DAMP but only to make me believe it was done. It was a hit and miss! EZ to remove spots were STILL there the windows were DIRTY the doors were DIRTY and the things in the glove box were removed and I needed the vehicle registration to stay in there. I did NOT complain. I NEVER COMPLAIN! I informed Jeff Tossie on my way out that the expirences are very disheartening and that I DO NOT FEEL as though WE ARE WELCOMED, and I lowered my head with disappointment and drove off when I could collect myself enough to focus on the road. When I arrived home I recorded EVERYTHING, & I noticed a substance leaking from UNDER the vehicle driverside backend. I (a day later) in my driveway and WET because its a bit of a PUDDLE even though the VEHICLE was more than DRY on the outside after our 30-45 min drive back home. In fear of driving the vehicle afterward, I called my insurance company for help. I will also contact the military base and inform them (with the recording)of my apprehensions and to seek advice on what to do next. I will also contact all Toyota with recordings and just pray that we NEVER have to deal with Toyota again. Its been a long 4yrs and now I want to sell my sequoia WHICH WE LOVE SO VERY MUCH (which breaks my heart, but I do not feel safe any longer) because I no longer trust Toyota. I do not know Sharon Hoppel or Jeff Tossie, nor do we have any negative dealings so there was no call for any of this. Just to think... We were looking to get another vehicle from them this year. Dodged a bullet there! I guess Anthony Vigil will lose money on this one, right along with Toyota on 444 S. Havana in Aurora. Jeff Tossie NEVER informed me that the car was NOT PROPERLY detailed. He just said it was wet inside and that I should take the carpets out and run the vehicle for an hour or so with the heat on so the carpet and seats could dry. I feel it was DECEITFUL on his part AS MANAGER to give the ALLURE that the vehicle WAS at Toyotas quality, or perhaps that was their best for a SEVEN HOUR day! Maybe we should have been ready for a SLEEPOVER at Toyota instead. More

Work is always done quickly. Car returned cleaner than when I came in. Advised quickly of additional work and accommodated without needing to return. Thanks! when I came in. Advised quickly of additional work and accommodated without needing to return. Thanks! More

Sharon was very attentive and wonderful to work with. They fixed a couple of small problems at no charge, and my car is running great!+ They fixed a couple of small problems at no charge, and my car is running great!+ More

Joseph listened and matched me to the right car. He and Jim were helpful, easy to work with and ensured we understood our purchasing terms. Jim were helpful, easy to work with and ensured we understood our purchasing terms. More

Everyone was very friendly and helpful and NOT pushy!They worked very hard to get me a good deal and I was a very hard case! worked very hard to get me a good deal and I was a very hard case! More

This sales person so friendly and always smile and take care of the customer very great, I will recommend all my friend to this person.everything helpful so me and my wife very happy because he always tell care of the customer very great, I will recommend all my friend to this person.everything helpful so me and my wife very happy because he always tell the customer to test drive first before we go to the next step even customer didn't want it.the one I like he always say please and thank you More

I and my wife were shopping around for a Toyota highlander and this was our first and last stop. Looked at a few Used / Certified ones and a 2010 caught our attention, took a test drive and we like highlander and this was our first and last stop. Looked at a few Used / Certified ones and a 2010 caught our attention, took a test drive and we liked it, the best part was this had just run 2100 miles! 2 years old, still certified and just 2K miles... we loved the car and needed some time to make sure it fits in our budget, did our calculations and came back the next morning and guess what, went back and forth with some negotiations and it was ours. The best part was that this was as good as new, still had the new car smell, and the negotiations did not take long as i was clear, lets not waste each others time and get to a conclusion... and what was offered was much better compared to other cars of the same type, with more mileage. Met with the finance team, looked at what was offered and got all questions answered with great detail of explanation and clarifications. and out we were driving the new member! V More

The best customer service I have ever recieved at a dealership. Very nice people, easy to get along with. I had a great shopping experience and i will definitely buy another vehicle at this dealership. dealership. Very nice people, easy to get along with. I had a great shopping experience and i will definitely buy another vehicle at this dealership. Thanks Rahul for making this purchase a success. More

Dave Lotte has serviced my 1994 Toyota Corolla since I moved to Colorado in 1998, both at Burt Toyota and now at Stevenson. I have found no better person that has the flexibility and professionalism to d moved to Colorado in 1998, both at Burt Toyota and now at Stevenson. I have found no better person that has the flexibility and professionalism to do so. He is an asset to your organization and very personable, along with having a great knowledge base and understanding of the Toyota product. I highly recommend him. More

Mark A: Down to earth yet respectful, fun, knowledgeable, genuinely interested in what we wanted! Appreciated all the staff we met and spoke with.. all very friendly and professional-great exp knowledgeable, genuinely interested in what we wanted! Appreciated all the staff we met and spoke with.. all very friendly and professional-great experience for buying our first Toyota!! Oh happy day:-) More