Back

Stevinson Toyota East

Aurora, CO

4.5
1,680 Reviews

444 South Havana Street

Aurora, CO

80012

Directions

By Type

Showing 1,680 reviews

May 26, 2025

I came for routine service. The service department is undergoing extensive renovation, so the intake queue was in a tent and was not quick. When my turn came, Nicholas was frien More

by bonniegmobile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
May 25, 2025

Horrible! , 10 calls to request Back to dealership, more , unnecessary repairs recommended. Don’t go More

by Lorna.moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha, Parker Wilde
May 29, 2025 -

Stevinson Toyota East responded

Lorna, thank you for sharing your feedback. I’m sorry to hear how difficult it’s been to get a response and that you felt pressured into unnecessary repairs. That’s not how we want our guests to feel. Thanks for taking the time for the phone call today and once again sorry about the poor experience. - Brad Kounkel, General Manager, (712) 540-3522

May 25, 2025

Although under construction, easy to find. Pleased with car buying experience with Ivan/Roberto. Gracias More

by drsoniaesquivel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan 5 stars and Roberto 5 stars
May 25, 2025

Super helpful, great experience. Would return for service in the future despite living out of town. More

by Jrice426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Bankston
May 23, 2025

I like the check in process where you stay in your car and the service provider comes to the car and writes up the order. Follow-up on diagnostics is good giving the option of choosing what you want servi More

by ridgecroft2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Giannone
May 23, 2025

Juan made me feel like I was taken care of like family. He was very knowledgeable and dedicated. I felt like not only was my car well taken care of, but I was as well. More

by saj12186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
May 22, 2025

Perfect location, fast & great service. People are very helpful. They send you all the details about your vehicle before they start the actual work. Thanks More

by shimelisberhanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Mejia, Aron and Ian
May 19, 2025

Helpful and courteous. Answered questions and concerns. Kept me in the loop for repairs. I would recommend them. More

by Surpry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
May 19, 2025

Ivan was great throughout the entire process ! ! Communication was timely and accurate. I appreciate the entire team that helped me with my purchase More

by virginia.lozano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan and Chris
May 18, 2025

They mess something up every time I’m there. Last time they had to re-bleed my brakes three times. This time they messed up my alignment and didn’t fill my power steering fluid despite my direct More

by wirth.sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Carey
May 30, 2025 -

Stevinson Toyota East responded

Thank you for taking the time to share your experience. I’m truly sorry to hear about the repeated issues you’ve encountered with our service department. I’m especially concerned that you felt your concerns weren’t taken seriously and that the diagnostic process seemed rushed or incomplete. You deserve thorough, trustworthy service every time. I’ll be reaching out to you directly, but please don’t hesitate to contact me at your earliest convenience. I want to understand what happened and work to make this right. - Brad Kounkel, General Manager, (712) 540-3522