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Stevinson Toyota East

Aurora, CO

4.5
1,892 Reviews

444 South Havana Street

Aurora, CO

80012

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Showing 1,892 reviews

January 23, 2026

Ive been coming here for more than 20 years and the service is getting worse. If I had not qent outside and saw my truck parked, I might still be at the waiting room. Pathetic More

by Serguadalajara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Giannone
Jan 25, 2026 -

Stevinson Toyota East responded

Hi Serguadalajara, thank you for being a loyal customer for over 20 years. I sincerely apologize for the decline in service you experienced during your recent visit. We value your feedback and are committed to improving our customer-centric approach to ensure reliability and quality in our service. Please reach out if you'd like to discuss this further, and we hope to welcome you back soon. Brad Kounkel, General Manager, (712) 540-3522

January 23, 2026

Alexi was wonderful in finding me a car that I was happy with. She did not push vehicles on me or suggest a lease just to get a sale. She even showed me the features of the car! More

by Dktrout2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexi
Jan 25, 2026 -

Stevinson Toyota East responded

Thank you so much for your kind words, Dktrout2000! We're thrilled to hear that Alexi provided you with customer-centric support and helped you find a car you love without any pressure. Your experience reflects our commitment to honesty and reliability, and we can't wait to assist you again in the future! Brad Kounkel, General Manager, (712) 540-3522

January 22, 2026

It’s a good dealer and amazing work. . friendly people, beautiful office setup and many more . More

by Prabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahul "Raj" Kakkar, Tim Petro, Bob Himelstieb, Brad Kounkel, Chris Cannon, Derek Sems, Ian Giannone, Peter Cassel, Leonel Diaz, Parker Wilde
Jan 25, 2026 -

Stevinson Toyota East responded

Thank you so much for your kind words, Prabin! We're thrilled to hear you enjoyed our customer-centric service and found our office setup beautiful. Your feedback means a lot to our team, and we look forward to welcoming you back soon! Brad Kounkel, General Manager, (712) 540-3522

January 21, 2026

So I understand their internet went out which did take longer for them to check people in however after that process . My service advisor never checked in with me about the potential filters that were nee More

by jason.n.burch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Sems
Jan 25, 2026 -

Stevinson Toyota East responded

Hi jason.n.burch, thank you for sharing your experience with us. I apologize for the delay in checking in and for the confusion about the location of your vehicle. We appreciate your feedback and will work on improving our communication and ensuring our service is more customer-centric in the future. We hope to welcome you back soon for a more reliable experience. Brad Kounkel, General Manager, (712) 540-3522

January 21, 2026

Ian was a very good service manager. He was clear about the estimate and there was great communication! More

by denvermr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Giannone
Jan 27, 2026 -

Stevinson Toyota East responded

Thank you so much for your fantastic review, denvermr! We are delighted to hear that Ian provided clear estimates and maintained great communication, reflecting our commitment to customer-centric service. Your feedback motivates us to keep delivering reliable and trustworthy support, and we can't wait to welcome you back soon!

January 20, 2026

Excellent job, from the service advisor, Sahid Perez, to the mechanic that worked on my car. There’s coffee and water available for those of us who choose to wait for their car. More

by alirob64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sahid Perez
Jan 27, 2026 -

Stevinson Toyota East responded

Thank you for your wonderful review, alirob64! We're thrilled to hear that you had an excellent experience with our service advisor Sahid Perez and our mechanic. We appreciate your kind words about our customer-centric approach and the amenities we provide, and we look forward to welcoming you back for more reliable service in the future!

January 17, 2026

Not a great experience. Bought a new car from them and they low balled the xxxx out of my trade-in. They gave me 750 for it, which I had to fight for and then caught them se More

by garret.wegrzynowicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Parker Wilde
Jan 23, 2026 -

Stevinson Toyota East responded

Garret, thank you for sharing your experience. I understand why this situation would be frustrating, and guests should always feel confident that trade-in values and transactions are handled transparently and fairly. It's concerning to hear that this left you feeling otherwise. I will be reviewing what occurred to better understand the circumstances around your trade. I will be contacting you directly, and please feel free to contact me at your earliest convenience as well if you'd like to discuss this further. - Brad Kounkel, General Manager, (712) 540-3522

January 16, 2026

Pleasant environment, friendly people, got a great deal, but wait time to complete paperwork not so great More

by narimando12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Wilde
Jan 27, 2026 -

Stevinson Toyota East responded

Thank you so much for your wonderful review, narimando12! We're delighted to hear you enjoyed the pleasant environment and friendly people while getting a great deal. We sincerely apologize for the wait time with the paperwork and are committed to enhancing our processes to ensure a more efficient experience in the future. We truly appreciate your feedback and hope to see you again soon!

Jan 28, 2026 -

narimando12 responded

Good morning. Nice to see somebody actually reads these responses. Thanks so much for taking the time.

January 16, 2026

First salesperson who approached me was rude and brushed us off 👎 Requested new one. Honest helpful and respectful. Was patient and accommodating with my disability Thank you ⭐️ Sergio Trujillo ⭐️ More

by schoi8888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig
Jan 27, 2026 -

Stevinson Toyota East responded

Hi schoi8888, thank you for sharing your experience. I sincerely apologize for the rudeness you faced initially, but I am thrilled to hear that Sergio provided you with the honest, helpful, and respectful service you deserve. We truly appreciate your feedback and are committed to ensuring our team consistently delivers the quality and support you can trust. We look forward to welcoming you back soon!

January 15, 2026

First class car buying experience, end to end, would highly recommend Stevinson Toyota East to any prospective car shoppers. More

by pschow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio, Anas
Jan 27, 2026 -

Stevinson Toyota East responded

Thank you so much for your wonderful feedback, pschow! We are delighted to hear that you had a first class car buying experience with us at Stevinson Toyota East. Your recommendation truly reflects our commitment to customer-centric service and reliability, and we look forward to supporting you again in the future!