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Stevinson Toyota East

Aurora, CO

Overview
Reviews
Vehicles
4.5
1,706 Reviews
Call Dealership (720) 513-9585
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444 South Havana Street

Aurora, CO

80012

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Showing 1,706 reviews

June 11, 2025

I had an appointment for Toyota Cate routine inspection and service which would take 45 min to 90 min. I waited almost 3 hours. You shouldn't sschedule too many appointments at the same time. More

by jbwinget
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember name
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Jun 13, 2025 -

Stevinson Toyota East responded

Thank you for taking the time to share your experience. I truly apologize for the extended wait during your recent service visit. Overbooking or delays in workflow are issues we take seriously, and your feedback helps us identify where we need to improve. Thank you for taking my call and look forward to meeting you on your next service. - Brad Kounkel, General Manager, (712) 540-3522

June 09, 2025

Service department makes too many errors. Waiting room chairs are horrible. Service staff is quite friendly. More

by Buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jun 13, 2025 -

Stevinson Toyota East responded

Buster, thank you for taking the time to share your experience with us. I’m pleased to hear that our service staff treated you with friendliness and professionalism. However, I’m sorry that the errors you encountered, and the comfort of our waiting area did not meet your expectations. We take your feedback seriously and will review our service processes to minimize mistakes moving forward. If you have any specific concerns or suggestions, please contact me directly. Your satisfaction is important, and we want to ensure your future visits are much better. - Brad Kounkel, General Manager, (712) 540-3522

June 08, 2025

They’ve consistently performed high quality work in a timely manner. I’ve always had great treatment from them. More

by Leemski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Derek Sems, Ian Giannone, Peter Cassel
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June 07, 2025

Good and personable staff. They staff made an error on my registration papers by putting the wrong car color on the registration. No one answered or returned my call. More

by sandramayfield22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric, Adam, Ben
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June 07, 2025

Very hard to get anyone in the service department to answer the phone. No one calls you back even if you leave a message as requested More

by ALFIE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeremy
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June 06, 2025

The staff was professional and help in explaining what the procedure was for getting the repairs done. Also, he kept me updated on what was happening. Very pleased with the whole visit. More

by denniscichos138
Workmanship
Recommend Dealer
Yes
Employees Worked With
Arron
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June 05, 2025

Well organized and efficient in checking in, serving the car, and checking me out. I like the quiet waiting area. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Sems
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June 05, 2025

Used to be an excellent dealership for sales and service but now the wait time for service is very long even with an appointment. Getting anyone in service to check my vehicle in for service is quite a cho More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Petro
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June 02, 2025

Sergio Palicio at Stevinson Toyota East was outstanding! He gave excellent service and was honest and knowledgeable. He made the car buying process easy and enjoyable. Highly recommend to everyone! More

by Ava04201981
Recommend Dealer
Yes
Employees Worked With
Sergio
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June 02, 2025

Sergio Palicio at Stevinson Toyota East was outstanding! He gave excellent service and was honest and knowledgeable. He made the car buying process easy and enjoyable. Highly recommend to everyone! More

by Ava04201981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Palicio
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