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Stevinson Toyota East

Aurora, CO

Overview
Reviews
Vehicles
4.5
1,645 Reviews
Call Dealership (720) 513-9585
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444 South Havana Street

Aurora, CO

80012

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Showing 1,645 reviews

April 18, 2025

It was a good experience. They were Very helpful and sent me on my way fairly quickly More

by Demeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Said
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April 15, 2025

I always like it when I bring my car broken and get taken care of. Good staff, Good customer service Good services. Ian, Jeremy, Sahid…have been great. No matter how tough the situation is, they always make More

by Muganguzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Bobby Wagner, Troy Stevens, Derek Sems, Ian Giannone, Peter Cassel
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April 14, 2025

Juan provided personalized service to diagnose my starter problem. The courtesy Lyft rides were much appreciated. I will continue to service my cat at Stevenson Toyota. More

by Cnlittlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jusn
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April 13, 2025

Had an oil change scheduled for 10:30 got there early sat in check in line for almost 10 minutes before someone talked to me. Scanned barcode on my car, asked if I bought car there, said no, he says "we only More

by twan6161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall any names.
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Apr 15, 2025 -

Stevinson Toyota East responded

Thank you for bringing this to my attention. I want to sincerely apologize for the confusion, delays, and lack of professionalism you experienced during your visit. While I’m glad our manager was able to step in and help, the initial interaction at check-in and the follow-up you received fell far short of the standard we expect for our guests. You should never have to repeat yourself or feel dismissed—especially after confirming service in advance. I’ll be addressing this with the team directly to ensure better communication and accountability moving forward. I have tried to match the review name to our guest database and returned no such luck. Please contract me as I’d appreciate the chance to speak with you further. - Brad Kounkel, General Manager, (712) 540-3522

April 11, 2025

The technician is guessing what the problem with the car is. first, he said the sensor, and now he said there’s something else More

by olmosmartinezjuancarlos
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Derek Sems
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Apr 15, 2025 -

Stevinson Toyota East responded

Thank you for taking the time to share this feedback. I’m sorry to hear that your experience has felt uncertain and frustrating. I understand how concerning it is when the diagnosis seems to shift without resolution. I have looked in our database to find your information and had no such luck. I would like to speak to you so I can make sure we address your concerns fully. In the meantime, please contact me at your earliest convenience. I want to ensure we’re doing everything we can to provide the clarity and service you expect and deserve. - Brad Kounkel, General Manager, (712) 540-3522

April 10, 2025

Nicholas has been great to work with. Always trying to make things easy and explain the work being done. He mafe sure a loaner car available so that we were able to transport our grand More

by clevejhump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barber
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April 09, 2025

Easy and fast to get the deal done. Great value , we used Costco auto program More

by Aeasley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrea, Leonel Diaz, Parker Wilde
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April 09, 2025

I did not go the day I bought a car to buy a car! It was because of Gabe that I bought my truck that day! Gabe was the best salesman I have ever dealt with! On top of it! Helped me setup my phone et More

by james wood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe
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April 06, 2025

Everyone was very nice. I wish it didn't take so long to purchase a vehicle. More

by bettyjanebeall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leonel Diaz
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April 06, 2025

This has been my dealer since 2014. The service is excellent. Juan did a great job in looking after my service! More

by DK Rav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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