Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Stevinson Toyota East

Aurora, CO

Overview
Reviews
4.5
1,762 Reviews
Call Dealership (720) 513-9585
View Awards

444 South Havana Street

Aurora, CO

80012

Directions

By Type

Showing 1,762 reviews

June 30, 2025

Tim was OOO andso Samantha in the service department was very helpful with the spare key process: from keeping me updated on the time estimated for the work (3-4+ hours), arranging for a Lyft from the deale More

by Screen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
June 30, 2025

Appointment set quickly, Service advisor quickly identified issues, gave me an accurate service time estimate. More

by jstolz456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
June 29, 2025

Ian gave fantastic service! Appreciated the professional recommendation on work to be perfomed. Thank you. More

by Bashepherd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Giannone
Report | Print
June 29, 2025

Had a great experience working with dealership through their Costco Auto Program. Couldn't be happier with the end result More

by toddschork65
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrea and Andre
Report | Print
June 24, 2025

Absolutely horrible customer service. Worked with multiple service reps and eventually the service manager who was “needed by everyone today” and incredibly unhelpful. When asked for help More

by emz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Dreger and Samantha
Report | Print
Jun 30, 2025 -

Stevinson Toyota East responded

Thank you for sharing your feedback. I’m really sorry to hear about your experience. You should never be left to make those kinds of calls yourself or left waiting with no explanation. I’ll be reaching out directly to learn more. I’d like the opportunity to personally apologize and see how we can earn back your trust,this isn’t the experience we want for any guest. - Brad Kounkel, General Manager, (712) 540-3522

June 24, 2025

Great service! They went over the top to get the work done and were transparent with the process. More

by Rjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Lind...
Report | Print
June 22, 2025

Usually efficient. This last experience wasn’t though. The technician didn’t communicate effectively and one of my issues wasn’t addressed due to someone being “out More

by samandlucy1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Barber
Report | Print
Jun 25, 2025 -

Stevinson Toyota East responded

Thank you for taking the time to share your feedback. I'm sorry to hear that this last visit didn’t reflect the level of efficiency you’re used to. I have looked for a name in our customer data base to match the review but did not find a match. I’d like the opportunity to personally address what happened and ensure your next visit goes much more smoothly, please contact me at your earliest convenance. - Brad Kounkel, General Manager, (712) 540-3522

June 22, 2025

Got a fair estimate for the work and the job was done on time. Also got a Lyft ride to get back to the dealership More

by Babaji108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Giannone, Peter Cassel
Report | Print
June 22, 2025

I'm realy happy to bring my car to this dealer they always help you with big smile. More

by Jose L. Medrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Giannone
Report | Print
Jun 25, 2025 -

Stevinson Toyota East responded

Jose, I'm very sorry to hear about your experience, it’s clear we let you down. That’s not the level of service we aim to provide, and I understand your frustration. I’ll be reaching out directly, but please feel free to contact me at your earliest convenience as well. I’d like the chance to understand more and make things right. - Brad Kounkel, General Manager, (712) 540-3522

June 22, 2025

The staff is always there to help with my vehicle and are friendly and kind More

by mekkab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
1
...
5
6
7
...
177