Stevinson Toyota East

No Customer Service at all. Was ignored over and over. I came to Stevinson to put down a deposit to order a 2015 Scion FR-S Release Series 1.0 because it was one of the best rated dealerships around. Oh b I came to Stevinson to put down a deposit to order a 2015 Scion FR-S Release Series 1.0 because it was one of the best rated dealerships around. Oh boy... I was so wrong. First off, no one in the dealership knew what this car was. I kinda of expected that... but every single sales person was basically trying to tell me I was wrong, and what I actually wanted was a Monogram Series in Yuzu yellow. HA... seriously? What happened to the customer always being right? Anyways... I know that the only car that comes in Yuzu yellow is the one I want, so I knew it couldn't possibly have been wrong, so I went with it anyways. Put down a deposit of $500 in June for them to reserve the car. At this point I was working with Evitt Hodge. He was out of the office the day I was free, so he had to give the money to a manager. So I went in, gave it to them, and they didn't even know what car I wanted... The only details they had to go off of was that it was an FR-S with an MSRP of what I told them, and in yellow... I was worried at this point, but I thought to myself "How bad could it be?" Afterwards I called Evitt to make sure that they received the deposit, and it took him 3 days to respond to me. THREE... and his excuse? "I was on vacation". Over the new few weeks, I gave them about 1 call per week. I could never get a hold of Evitt, so I always had to call their main line and talk with someone else to get an update on my order, and I would rarely get a response even then. One month in, my out-of-state friends said that the car has already been allocated out to dealers. I was excited, so I gave Evitt another call. Again, no answer, so I left a voicemail. Took him another 2 days to get back to me. Evitt told me that they have not yet received the allocations... At this point, I was so sick of being ignored by the people there, I didn't even believe Evitt, so I gave Stevinson WEST a call. Spoke directly to their main Scion sales manager, and he told me that they just got 3 allocated. I called Evitt back and asked to speak with his manager (Brad Kounkel), which I did. The manager confirmed to me that they did actually get allocations. Apparently, they can't even communicate this information internally? I had to ask the manager directly? But he again tried to tell me that I was actually ordering a Monogram series. At this point I was very confused and concerned. I talked with Brad for almost an hour while he consistently lied and lied to me and just told me that I was wrong. I dropped my argument at this point. I was just buying a car... who cares where it's from, as long as I get my car, I'll be happy, right? A few weeks went buy, and I got word from my friends out of state that they just got their VIN numbers and delivery dates. So I call Evitt back to ask if he has some more information for me. Unsurprisingly, after 14 calls, and more than a week of no answer from both Brad and Evitt... I finally get a call back. What was his excuse? "I was on vacation". REALLY? Is this the default excuse in Stevinson's policy? This is the THIRD time I've heard this excuse. Apparently, everyone takes monthly vacations here. EVEN if they were on vacation, have they never heard of a concept called out-of-office coverage? At this point, I didn't even care anymore about them. I started looking for other dealers and eventually one reached out to me giving me an amazing discount to help relieve some of the frustration that Stevinson gave me. I prompted switched my order over to them, and gave Evitt a voicemail saying that I didn't want the order anymore due to personal reasons. That was 6 days ago... and I never got a call back from them. Seems like they never wanted my business anyways. Bottom line... I was lied to and I was ignored over and over and over again. I cannot possibly understand where this dealer gets it's good ratings from. I can't speak for an off-the-lot sales experience, but if you are ordering a custom car... DO NOT even CONSIDER this place. EDIT: After I posted the review, Stevinsons did try and call me to "apologize". Turns out they only care about the customer once the customer decides to take negative action against them. Not to mention that their "reply" as you can see below is simply twisting the facts in my review. I never cared about the delivery date, all I wanted was updates, and prompt communication, neither of which I received. I also understand very well how a car allocation system works, and was never complaining about that. My problem is with the customer service. All I ask is for the sales people to be honest and be able to communicate promptly and professional, but apparently that's too much to ask for from Stevinson. More

Allison was great!!! Allison helped me to buy our new car. She's very helpful, fast and efficient. I am very happy and we definitely recommend her and Stevinson Toyota Sci Allison helped me to buy our new car. She's very helpful, fast and efficient. I am very happy and we definitely recommend her and Stevinson Toyota Scion East More

very happy Allison was very helpful and professional and I would recommend buying here and will come back if and when I decide to buy another car Allison was very helpful and professional and I would recommend buying here and will come back if and when I decide to buy another car More

Great Experience The dealership was very well organized and the sales people that I dealt with were very friendly and helpful. I would recommend this dealership to all The dealership was very well organized and the sales people that I dealt with were very friendly and helpful. I would recommend this dealership to all my friends if they were looking for a car. More

Third Toyota purchased at Stevinson This is my third time buying a vehicle from Stevinson East. My experience over the years has always been consistent - Excellent car and excellent serv This is my third time buying a vehicle from Stevinson East. My experience over the years has always been consistent - Excellent car and excellent service. My first Toyota I had for 12 years. The second for ten and I'm sure I'll have my latest Toyota for many years as well. I couldn't be happier!! More

Amazing service and very professional! The customer service here was amazing! Jeremy was so helpful through out the entire experience. I was so happy to finally get my new car and happy to The customer service here was amazing! Jeremy was so helpful through out the entire experience. I was so happy to finally get my new car and happy to have a great sales person that was professional and knowledgeable as well as able to answer any question that came to mind. Great experience! Trin! More

Great Service Buying a car from Jeremy was a great and unlikely experience. I say unlikely because, I didn't know that car buying could be so fun and easy. I never Buying a car from Jeremy was a great and unlikely experience. I say unlikely because, I didn't know that car buying could be so fun and easy. I never felt uncomfortable or pressured. It felt like buying a car from an old friend. So if you would like the same experience ask for Jeremy Young! More

Jeremy took care of all of my needs! So I shopped around for my FJ Cruiser for about a week before I went to Stevinson's in Aurora, when I first got there, I had an appointment with Jerem So I shopped around for my FJ Cruiser for about a week before I went to Stevinson's in Aurora, when I first got there, I had an appointment with Jeremy, but had had a long time customer come in and couldn't help us right away, but made sure to let us know that he was almost done. I looked at one FJ and wasn't that impressed, but they had another on on the lot that I was able to test drive, and I pretty much mad the decision right there that I was going to take it home. All in all, I was probably there for 2, 2 and half hours, the buying process was really easy, Jeremy answered all my questions, and I ended up leaving with a smile on my face. Thanks again for a great shopping experience! More

Jeremy made sure I drove home happy I purchased a trade-in from Stevinson Auto at the beginning of July, and Jeremy Young was my sales associate. He is personable, attentive to his custo I purchased a trade-in from Stevinson Auto at the beginning of July, and Jeremy Young was my sales associate. He is personable, attentive to his customers, and knowledgable. Work with him if you get the chance. My parents handled the first half (i.e., the harder half) of the process because I was out of town. They told me that they felt like they were being treated very respectfully and fairly, and I know that they were driving a hard bargain on my behalf. When I met Jeremy just a couple days later to make the purchase, I saw what they saw. He was knowledgable about all parts of the process and honest and fair in negotiations. In short, he helped everything move along as smoothly as one could hope, and I drove away happy ( . . . with gas in the tank). More

I bought a Scion tC. I bought a Scion tC from this dealership from Allison, and she helped me with everything in a nice and orderly manner. I had a few issues with my pay I bought a Scion tC from this dealership from Allison, and she helped me with everything in a nice and orderly manner. I had a few issues with my pay checks coming in late and she was able to help me hold my vehicle till I was ready to pick it up (only a few days) She also helped me with any information about Scion, including their pure price policy. Great attitude, and informative! More