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Stevinson Toyota East

Aurora, CO

Overview
Reviews
4.5
1,837 Reviews
Call Dealership (720) 513-9585
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444 South Havana Street

Aurora, CO

80012

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Showing 1,837 reviews

September 01, 2025

They do not accurately use the system to follow your car through service. Appointments mean nothing. If you have an appointment scheduled it does not mean your car will be serviced at that time. The are More

by Kerstin131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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Sep 07, 2025 -

Stevinson Toyota East responded

Kerstin, thank you for sharing your experience. I want to sincerely apologize for the frustration you’ve encountered with our service process. I also understand how difficult it must have been to deal with poor communication and added challenges from our construction. That’s not the level of service or support we want for our guests, especially when you’ve entrusted us with your vehicle and extended service contract. We have tried to pair the review name with the guest database and returned no such match, please reach out to me at your earliest opportunity as I would like ot make things right. . - Brad Kounkel, General Manager, (712) 540-3522

August 31, 2025

Quality and detailed service. They will keep you on the road and make you aware of everything that needs to be addressed, as pertains to your vehicle. More

by parsodav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Derek Sems, Ian Giannone, Peter Cassel
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August 31, 2025

Stevenson East is friendly and communicative. Good place to go for service. It can be busy but they are good about texting updates etc More

by enwhitney13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet
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August 30, 2025

Great salesmen, awesome service associates, nice waiting area and Lyft rides from and back to the Dealership if it takes more than 2 hours!!!! More

by Linda50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan ?
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August 29, 2025

Josh was professional and informative. From dropping off to follow through and finding me in the waiting room when the service was complete. He walked me out and directed me to my vehicle. More

by lneubert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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August 28, 2025

The salesman told us nothing about the car. Really felt like they were just trying to get the car off the lot because it was not a Toyota. The finance guy was great, salesman was awful. Would n More

by SHIRLZ26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Parker Wilde
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Sep 01, 2025 -

Stevinson Toyota East responded

It’s incredibly disappointing to hear that you left without being properly informed about the vehicle you purchased. Feeling rushed and unsupported—especially when dealing with a non-Toyota model—completely undermines the trust that should be built during the sales process. While I’m glad to hear your finance experience was positive, the delivery and explanation of your vehicle clearly fell short of expectations. I sincerely appreciate you pointing this out so we can hold ourselves more accountable in situations like this moving forward. We have tried to match the review name with the guest database and did not pair a match. Please contact me directly, I would like to make things right. - Brad Kounkel, General Manager, (712) 540-3522

August 28, 2025

Very quickly completed! Tim Petro is excellent. Will return next time work is needed and tell others about our experience. More

by bmossman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Derek Sems, Ian Giannone, Peter Cassel
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August 25, 2025

Sales guy was amazing really helpful he took care me, on next day I have what I need. More

by RAFAELCROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Petro, Derek Sems, Ian Giannone, Peter Cassel
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August 24, 2025

Fairly quick and easy and I already knew what I wanted. Just needed to test drive the truck. More

by seannhedlof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Wilde
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August 23, 2025

No one answers the phone. Called at least 7 times to service and operator, the phone rings and eventually hangs. Did leave 3 messages that no one returned. I would never re More

by aaronhparis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane
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Aug 27, 2025 -

Stevinson Toyota East responded

Aaron, I can’t apologize enough for how difficult it was to reach anyone by phone—that’s not the kind of responsiveness anyone should expect when trying to check in on their vehicle. Your repeated attempts and unanswered messages are completely unacceptable, and I’m disappointed we left you feeling so overlooked. We have tried to connect the review name to our database; please contact me at your earliest opportunity I would like to make things right. - Brad Kounkel, General Manager, (712) 540-3522

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