Stew Hansen Hyundai

This is the best car buying experience my wife and I have ever had. We purchased two vehicles; a new Hyundai for my wife and a new Silverado 2500 Truck for me. We both were pretty sure in what we each wanted ever had. We purchased two vehicles; a new Hyundai for my wife and a new Silverado 2500 Truck for me. We both were pretty sure in what we each wanted. They immediately found a vehicle my wife fell in love with. My truck took a little longer. Alan Bahic and Brian Oselette did a great job in not only giving me choices within my price range but ensuring that the truck met all my needs...and a few extras! Buying two vehicles at once was a big decision but Tommy Huynh made us feel great by giving us a great price on both vehicles and our trade-in vehicle. They also offered a great service plan at an affordable price. Service was prompt, friendly and helpful. I would recommend this dealership to anyone. This is the dealership our family will be using from now on. Thanks again, Sheila M. Manning- Kempf and Claire-lise Kempf-Manning. More

My husband and I visited five dealerships in Des Moines in one night to look at the cars that we found online through our research. Stew Hansen Hyundai was our last and best stop. We went there to look at in one night to look at the cars that we found online through our research. Stew Hansen Hyundai was our last and best stop. We went there to look at a Fusion and while we were test driving it, I asked our Sales Consultant if they had a Mazda 6. She said they did, so we took a quick look at that car next. We immediately loved it and knew that that it was the top car on our list for that evening. They were closing soon, so we felt horrible staying later, but they told us they didn't mind at all and were extremely friendly the entire time. We worked with Winsome and Tommy to negotiate a price for the car and they were very willing to work with us to get to a number we can agree on. We didn't end up buying the car that evening since it was a rushed decision and because we only took a quick look at the car and barely drove it. My husband also wanted to take a look underneath the car before we bought it, so Tommy said they can hoist it up at the shop for us to take a look at. They ended up putting it on hold for us since we promised them we'd be coming back the next day. Tommy called me the next day just to let us know that the shop was closing earlier since it was a Friday and wanted to make sure we could get back up there in time since we live an hour away so my husband could still take a look under the car. We both left work earlier to make sure we had plenty of time to get up there and spend some time with the car. We saw online that there was a white car exactly like the red one we picked out, so we asked if we could see that one too since we weren't 100% sure on what color we wanted. They brought both cars up side by side so we can compare and they also let us look at the underbody of both. They then gave us time just to sit in the car and play around a little to see if the car would work for us. Because of their approach of letting us have time with the car to ourselves, we became more confident with our decision and was ready to talk price. We did most of the grunt work of the negotiation the night before, but we came back with a print out of the Internet pricing that if they didn't honor it, we were ready to walk away. This car was on the top of our list, but we saw a lot of nice cars in the last few days that would have been great as well. Tommy came back and said that they will absolutely honor it, so we were very pleased. We also mentioned that we could go to a local credit union in our town and get a lower interest rate then he was offering. He came back and said that they will match the rate no problem. To us, this deal just kept getting better and better and we were extremely pleased with the customer service we received. Once we decided to purchase the car, all the paperwork was quick and painless. We worked with Bryan Schmeizer to complete our financing. He had most of the paperwork already written up for us, so we mostly just had to do a bunch of signing. He answered all our questions, explained everything clearly since this was our first car loan and graciously handled our goofy humor and excitement. Winsome Tyler was such a great sales consultant to work with. She was extremely calm, relatable, and answered all our questions. She made the environment relaxing and you could tell she enjoys her job. She also followed up with me the next day to make sure we were still loving our car and to check if we needed anything else. Tommy Huynh was very honest and upfront about their pricing system with no hidden fees. He laid everything out plain and clear for us to understand. He listened and met every one of our needs. Everyone we worked with went above and beyond to make sure our first car buying experience was enjoyable as possible. Everyone has been asking us where we got our car and we are proudly saying Stew Hansen Hyundai. We are also strongly recommending it to all our friends and family. When we walked out of the doors of this dealership, we were filled with joy, had smiles on our faces, and keys in our hand. We couldn't have asked for a better experience. More

My recent purchase of a 2012 Kia from Stew Hansen was the best experience I have ever had in buying a car. Adam Hughes and Tommy Huynh were exceptional and made this experience easy. I will refer others to best experience I have ever had in buying a car. Adam Hughes and Tommy Huynh were exceptional and made this experience easy. I will refer others to them and I will be contacting them when I'm ready to buy again. More

My wife and I went research purchasing a car for a few months. We decided to test drive and look at some used Hyundai Sonatas. Most of the ones we found in our price range and year desired were at Stew months. We decided to test drive and look at some used Hyundai Sonatas. Most of the ones we found in our price range and year desired were at Stew Hansen Hyundai. As soon as we pulled up, Alen came and met us. He was extremely professional and courteous from the moment we met him! We test drove two different models. Alen - and eventually Tommy - spent four hours working with my wife and me to negotiate a price. Coupled with a great interest rate, we purchased a used 2013 Sonata. I could not be more pleased with the car, and the service we received - making us feel very comfortable and welcome, never being pushy, staying past closing time to keep working with us (Alen, Tommy, and Bryan) - was first-rate. We HIGHLY recommend visiting Stew Hansen Hyundai if you are looking for a car. The folks who work there are wonderful! More

Excellent service, excellent value, excellent fit for our auto needs. We responded to a dealership advertisement for one vehicle, but after we talked and voiced a few preferences, they suggested a better ve auto needs. We responded to a dealership advertisement for one vehicle, but after we talked and voiced a few preferences, they suggested a better vehicle and a better deal. Overall, I am very happy with the car, the responsiveness, the price and the way Tom and Alan took the extra step for excellent service. I would recommend them to my friends and my mother. More

I needed a car and they had them. After shopping they had the best deals in town. Got my car in record time. I would buy from them again. the best deals in town. Got my car in record time. I would buy from them again. More

I was genuinely surprised as I was warmly greeted by Manny, a sales associate, upon arrival to Stew Hansen’s Hyundai used car dealership. Manny listened to my needs and concerns and I quickly found myse Manny, a sales associate, upon arrival to Stew Hansen’s Hyundai used car dealership. Manny listened to my needs and concerns and I quickly found myself test-driving my future 2011 Hyundai Sonata. Manny fully explained all the features and why I should consider buying the Sonata. Manny answered all my questions and allowed me to fully inspect the vehicle. When I was introduced to Tommy, the sales manager, he informed me that he just wanted to earn my business. I soon found out that Tommy’s bottom line is to listen to customers to earn their business by going up and beyond. The deal was quick and felt very comfortable. I am very satisfied with the customer service provide by the sales department at Stew Hansen Hyundai. Tommy and Manny followed through with all their post-deal promises and I am a proud owner of a nicer-newer Hyundai Sonata. I highly recommend making a stop out to the dealership if you’re looking for a quality deal! More

I just wanna say i had a GREAT experience with stew hansen hyundai !!! We had been looking on and off for a new/different vehicle so we had been to many many different dealerships in iowa and just real hansen hyundai !!! We had been looking on and off for a new/different vehicle so we had been to many many different dealerships in iowa and just really didnt have a good experience at any of them until we came upon stew hansen's hyundai . i had orignally emailed kris regarding new hyundai elantra's and he was always very prompt on getting back to me with any questions i had and i had told him that we wanted to come down and look at one but wouldnt be able to set up a time and it would most likely be last minute/spur of the moment because we just never knew when we would have time. So thats exactly what it was i had got in a accident which ended up totalling my car so we were pretty much forced to go look . So i called kris on our way down and unfortunately he wasnt there but he told me he would contact matt and he would be able to help me. As soon as we got there we were greeted with a friendly smile. matt went over different cars with us and took his time makeing sure we got what we wanted. They didnt have my color of car i wanted there so they ended up having to get a car from a different state So we had to wait until that following week and we were able to go get the car shortly there after. Bryan helped us with our financing and made that fast and as painless as possible !!! The only down fall i had was they had forgotten to put my remote start on my car but that was made all right because matt came up and got my car from me in ames gave me a loaner car to drive and brought my car back the next day with a full tank of gas, washed and ready to go !! THE BEST EXPERIENCE I HAVE HAD !!!!! WILL DEF RECOMMEND ANYONE TO GO THERE AND WILL DEF BE GOING BACK !!! More

Alen Bahic was fantastic to work with. Went to 3 other dealerships prior to coming to Stew Hansen Hyundai. He is everything you would want in a salesman: honest, patient, and not pushy. We found some ca dealerships prior to coming to Stew Hansen Hyundai. He is everything you would want in a salesman: honest, patient, and not pushy. We found some cars at other dealerships we liked, but ultimately decided to go with Stew Hansen Hyundai because of Alen. Bryan Schmetzer was as equally impressive. He was incredibly helpful with the financing side of things and answered all of our questions easily and in a fun way. Both Alen and Bryan have great personalities... if you want to continue to sell cars I would hold on to those guys! Would definitely recommend Stew Hansen Hyundai again solely on the experience we had. More

Hello. I am a student from Drake University and am studying to become a pharmacist. As of last year, I had to move to Iowa for my schooling. As a result, I have been servicing my car at this Hyundai d studying to become a pharmacist. As of last year, I had to move to Iowa for my schooling. As a result, I have been servicing my car at this Hyundai dealer for the past year. I have has MULTIPLE bad experiences with this dealership and find the service department in my hometown Hyundai to be better. The service department in the Clive location is not attentive to detail and representatives are not friendly to work with. They do not explain their services thoroughly. On top of this, they have inconvenienced me on multiple occasions. One service, I asked them to switch my summer tires to my winter tires. They failed to call me when the service was completed and told me they attempted to call me and the number did not go through. I reviewed the number on the sheet that I provided them and it was 100% correct. I had to call them in order to find out if my car was done and it had been sitting for more than an hour. On the phone, I asked them to please have my other tires waiting for me when I got there so I could take them home. I also told them that I would be there in 10 minutes. When I arrived, all the service people had gone home for the day and did not leave my tires out for me. I had arrived in less than 10 minutes too, which puzzled me because I had JUST talked to a service representative. I had to ask people to help me and they wandered around the dealer clueless as to where my tires were. I decided to talk to the manager of the dealership who was too busy to help me. Eventually, some guy had found them and did not help me put them in the car. Then, I had problems with my backup camera and asked them to diagnose it. They diagnosed it and told me it was a problem with my car's electronic system, which would cost $3,600 to fix. I agreed to order the part and asked them to call me when the part had arrived. They did not call me because they decided it would be a better idea to send me a post card in the mail... To the wrong address. What is even better is it turned out that they "misdiagnosed the problem" so I didn't need that part and waited all that time for nothing. So I had to reschedule ANOTHER appointment and order ANOTHER part because they made a mistake. Finally, I had another thing that needed to be fixed on my car and had them order a part. This time, the part I ordered was not even in the box because someone accidentally put a different part in there. So yet again, I have to schedule another appointment to get this done right. If you plan on having your car serviced here, do not plan on have them ever doing it right the first time. You might have to take more time off of work and clear your schedule for a second appointment, where you can wait there bored out of your mind and twirling your hair. You can let them treat you like you are not a valuable customer and see how much they really don't care about making your car safe to drive. I do not recommend this dealership to anyone and think there are a lot of other dealerships nearby that would be better to buy cars from and have them serviced at. I have never received more poor customer service in my entire life. More