Stingray Chevrolet - Service Center

Service I have a 2016 Camaro SS and I have had to bring it in before with Transmission issues and Stingray has always treated me great and this last time was I have a 2016 Camaro SS and I have had to bring it in before with Transmission issues and Stingray has always treated me great and this last time was no different except my advisor Dorinda Phillips when I dropped it off she was not the friendliest and she told me not expect a call from her until the car is done.I also had to use my tire warranty cause I had a nail in one, Dorinda called me to let me know that I needed all 4 tires which I talked to my husband and he said call her back and ask how much to put all new tires. So I called her back and she told me and I said sure lets do it. Well she was so rude that we decided to buy our on tires but still let Stingray put them on. I tried to call Dorinda for three days to let her know about the tires, could not get her to call me back so me and my husband came in and talked to her boss Mr. Lawson and he said to bring the tires in and they would put them on, so we did. Me and my husband brought the tires in and Lisa Rice(she was great) helps us bring in the tires and in front of her we told Dorinda not the do an alignment just put the tires on and balance and she repeated that back to us and said ok. So the next week Dorinda called me and said the car was ready and told me the total and I went to go pick up my car and she had done the alignment and I had to talk to Lisa Rice about this and she took care of it for me. I have never been talked to so badly by a person working in Costumer Service like Dorinda Phillips had talked to me. I understand that people can have a bad day or other costumers can be nasty to people working in customer service. But from day 1 I had always been nice to her and showed her respect but after the third time she was not nice I went to her boss. Every time I talked to Dorinda Phillips she had to always make sure that I new my car was under warranty so they were fixing it for free. Ok I get that it is under warranty but I bought the car and I am bringing it back to the dealer that I bought it from. Its not my fault that the transmission is having problems that is why it has a warranty and I bought the extended warranty too. I am very disappointed in my last visit with my advisor. More

Called about brake master cylinder that was installed by Stingray Chevrolet Service Department a few years ago, because it is leaking again. Was informed parts and labor were covered under warranty and sch Stingray Chevrolet Service Department a few years ago, because it is leaking again. Was informed parts and labor were covered under warranty and scheduled an appointment to bring it in. Took it to dealership and dropped it off. A few hours later I received a phone call to inform me that the person gave me wrong information and it wasn’t covered. If I had known this beforehand I wouldn’t have scheduled an appointment. It inconvenienced others and myself. Will definitely in the future make that I’m clear on information I receive and will hold the person to their word. Not angry, just frustrated and disappointed. More

Lisa was extremely helpful in setting up my appointment with my schedule. She went above and beyond and got my warranty information that I have been trying to get from Cox Chevrolet since February last yea with my schedule. She went above and beyond and got my warranty information that I have been trying to get from Cox Chevrolet since February last year. Jeremiah was very quick is getting everything setup and willing to notate prior damage caused by Cox Chevrolet at my request before leaving the vehicle for repairs. By far the best Chevrolet customer service I have dealt with since purchasing the car new last year. My regret is not being able to purchase form Stingray. Upon picking up my vehicle today I was greeted by Lisa once again and I believe Alicia. You service department does you a credit to your customer service standards. There was also a young male porter with dark hair who got my vehicle quickly as I was on a time crunch and pulled my vehicle to the front so I was able to leave immediately. Two thumbs up! More

Very professional in every way. I brought my Chevy Colorado in for routine service. Everything went like clockwork. I waited for the truck in a very comfortable customer lounge. The work on the truck Colorado in for routine service. Everything went like clockwork. I waited for the truck in a very comfortable customer lounge. The work on the truck was done in less than an hour. Outstanding! More

Had a bit of an emergency issue and Dorinda made sure my truck was taken in immediately. The work was completed in a timely fashion and I was gone in a very short time truck was taken in immediately. The work was completed in a timely fashion and I was gone in a very short time More

Had to call multiple times to get updates on my car and when I did get them, they were vague. Multiple delays made the repairs last greater than 30 days. Would like a more personal approach rather than bei when I did get them, they were vague. Multiple delays made the repairs last greater than 30 days. Would like a more personal approach rather than being told they didn’t remember our phone conversation because they speak to too many people to remember. More

As always Joe was extremely professional and accommodating he is a great asset to your company as I’m sure you are aware of that. accommodating he is a great asset to your company as I’m sure you are aware of that. More

Impressive dealership. Many kudos to Lisa , in service/scheduling and Joe Platt. They always go beyond expectations to satisfy our vehicles service needs. All of our family, four, drive a vehic service/scheduling and Joe Platt. They always go beyond expectations to satisfy our vehicles service needs. All of our family, four, drive a vehicle purchased at Stingray. Lynn Helms More

Dorinda is the best! The service is fast efficient and the waiting area is the best I've ever experienced. I highly recommend purchasing your next vehicle from stingray and getting it serviced there the waiting area is the best I've ever experienced. I highly recommend purchasing your next vehicle from stingray and getting it serviced there More

Great service. Service was committed to my scheduled appointment time and was completed under two hours. Highly recommend Ricky for customer service, always feel like the first time walking into Chevy. appointment time and was completed under two hours. Highly recommend Ricky for customer service, always feel like the first time walking into Chevy. Respect and trust. More