Stivers Ford Lincoln

Outstanding! Fantastic customer service done with knowledge and efficiency. Great people who care about making the customer happy and satisfied. I was in and out Fantastic customer service done with knowledge and efficiency. Great people who care about making the customer happy and satisfied. I was in and out in a reasonable time. Vehicle was even parked after completion of work close so that I did not have to walk far with my walker. More

Great Service! Took my Explorer in for routine oil change. Everything was great and done in a timley manner. Kenny was very polite and explained everything to me! Took my Explorer in for routine oil change. Everything was great and done in a timley manner. Kenny was very polite and explained everything to me! More

professional,honesty,excellent communication. All I ever ask is to be treated fairly with respect and honesty and I believe I get that at Stivers in Waukee. Always greeted with a hello how are you All I ever ask is to be treated fairly with respect and honesty and I believe I get that at Stivers in Waukee. Always greeted with a hello how are you and the professionalism is second to none. More

Recall Very good service, not a lot of waiting. If needed I would rely on Stivers Ford Lincoln to service my car again. Mr. Martins was very pleasant to w Very good service, not a lot of waiting. If needed I would rely on Stivers Ford Lincoln to service my car again. Mr. Martins was very pleasant to work with. More

Excellent Purchased my Fusion Titanium Hybrid in 2013, absolutely love the car! I have taken my car in to Stivers Quick Lane for several oil changes and new ti Purchased my Fusion Titanium Hybrid in 2013, absolutely love the car! I have taken my car in to Stivers Quick Lane for several oil changes and new tires, always have great, efficient service. More

Excellent Service and Sales Very impressed with Erik Trabert and the rest of the Stivers family. I purchased an F150 last year and now have gone back and purchased a Fusion. Very impressed with Erik Trabert and the rest of the Stivers family. I purchased an F150 last year and now have gone back and purchased a Fusion. More

Excellent My experience at Stivers was extremely positive and relaxing. They understood what we wanted in a vehicle and made it happen. We will be back again. My experience at Stivers was extremely positive and relaxing. They understood what we wanted in a vehicle and made it happen. We will be back again. More

Excellent experience My need for a new car arose out of nowhere, but Stivers made it effortless and stress-free on my part. My new car is truly a gem and quite a deal! T My need for a new car arose out of nowhere, but Stivers made it effortless and stress-free on my part. My new car is truly a gem and quite a deal! Thank you for making this a stress-free experience for me -- I will be back! More

Recall and warranty repairs I needed a recall repair done along with a few other warranty repairs. It took several weeks for the recalled part to come into the service dept. When I needed a recall repair done along with a few other warranty repairs. It took several weeks for the recalled part to come into the service dept. When the part was replaced, the service person 'slipped' and scratched my rear bumper. I appreciated the honesty, but when I went to pick up my vehicle, there was also a scratch on my trunk lid. I showed the service man. He said it would be taken care of when I bring the car back in for another part that had to be ordered for the back passenger door handle. I have not heard from the service dept. since. The turn signal arm is hard to engage for both directions. I was told there was nothing that can be done about this. My car was at Stivers for 3 days, total. When I asked for the paperwork associated with the visit, the service man told me he didn't know where it was, but did not do anything to provide me with a copy. I do like to keep the paperwork for my reference and would appreciate a copy. Other times that my vehicles have been serviced at Stivers, have been positive experiences. I do not know the name of the service man, but he did mention he had just started to work at Stivers 3 days prior and had worked at different (I believe Honda or Toyota) dealership. More

Indifference I brought my 2014 Ford Taurus in for a service appointment and explained the issue I was experiencing with the suspension. The response at the end of I brought my 2014 Ford Taurus in for a service appointment and explained the issue I was experiencing with the suspension. The response at the end of the day "we could not find the issue, here is your car". They didn't seem concerned that there might still be an issue. They didn't suggest an alternative approach. Very dissapointed with their indifference to my concern. More