Stivers Ford of Birmingham

Excellent service done quickly and correctly! I was even made aware of my low brakes, just before a trip. Plus a complimentary wash! I was even made aware of my low brakes, just before a trip. Plus a complimentary wash! More

I ordered the works but only my oil change was the focus. Washer fluid wasn't topped off , nothing about wiper blades, Inside filter Washer fluid wasn't topped off , nothing about wiper blades, Inside filter More

This dealership is horrible with any contact after the sale. We purchased a Blue Oval certified Mustang with a coyote engine that blew up inside of three months after purchase. They sold us a warranty wi sale. We purchased a Blue Oval certified Mustang with a coyote engine that blew up inside of three months after purchase. They sold us a warranty with Warranty Solutions that wouldn't even cover the engine. It was towed in on Christmas Eve and didn't get the vehicle back from them until March 17th. I had so much run around between the service department avoiding me and then Warranty Solutions denied the claim (after going back and forth with the break down of the engine that the warranty company required) due to the car being modified (lowering springs), and they don't cover modified vehicles. During this time, I had emailed the general manager to discuss the situation and got ZERO response from him. NONE. The dealership covered the engine and now over a month later... I'm still waiting on word for the refund of the bad warranty that was sold to me. They offered a refund to the financing company or roll it over into a FORD warranty. I've emailed and texted and left voicemail for sales manager and the finance person that handled our sale. DO NOT BUY FROM THEM!!!!! . I feel like I've been overly patient. I understand things take time, but this is absolutely RIDICULOUS. More

Service was good. Waiting room was clean and new. Didn’t take forever to get the job done. Waiting room was clean and new. Didn’t take forever to get the job done. More

Thank you to the Stivers team! Fast and Professional, as always! Caitlin and team came to the rescue. Fast and Professional, as always! Caitlin and team came to the rescue. More

Another satisfied customer I find this repeated texting to have a negative effect on my customer service. You should say thank you for taking the time to reply and leave it at that. to have a negative effect on my customer service. You should say thank you for taking the time to reply and leave it at that. More

Quick, easy, and pleasant to work with The experience was quick and easy while all of the staff I encountered were pleasant to work with. quick and easy while all of the staff I encountered were pleasant to work with. More

I love the option of scheduling the appointment and having the service team come pick up your vehicle. having the service team come pick up your vehicle. More

Good communication and had my car ready when it was promised to me. The waiting area was very comfortable. promised to me. The waiting area was very comfortable. More

Cassandra was very nice and helpful this whole process. Thank you so much for being informative! Thank you so much for being informative! More