Stivers Ford of Birmingham | Page 16

I had an appointment for the first visit with my new f-150 and the Quick Lane manager got started on time. I was in and out in less than an hour including the complimentary truck wash. Highly satisfied. f-150 and the Quick Lane manager got started on time. I was in and out in less than an hour including the complimentary truck wash. Highly satisfied. More

Everyone working there was very nice and very helpful. I would highly recommend this shop. I would highly recommend this shop. More

It was an overall great experience I am satisfied with my experience and purchase Thanks Everyone experience and purchase Thanks Everyone More

Well it was Jonathan to the rescue and get my car serviced, he also had a loaner truck I could use after all the mishaps that happened. Bronco Sport was serviced, and they reprogrammed the system. Th serviced, he also had a loaner truck I could use after all the mishaps that happened. Bronco Sport was serviced, and they reprogrammed the system. The other issue was actually just me, my error and me hitting the wrong button on steering wheel. Stephen from service helped me out with that portion. Only issue was that my Bronco Sport did not receive complimentary car wash. There are definitely opportunities that could be much better. Shelby reaching out and then not making anything happen. I had to send an email to the owner and General Manager to get action. Also took 3 trips to get my tire fixed and I ended up having to buy a new tire. I thought it would be covered in my lease. That is what I am used too. Luke was very communicative and let me know what was happening. He even followed up by making sure everything was good with the new tire. It definitely took to many trips to get the tire issue resolved. I know how important surveys are since I am in the Customer Service business and since it all did get done after all I gave the 5-star rating. Should not have had to send email to owner and GM to make it happen. Everyone is always friendly when I have brought my Bronco in. However, there is definitely work to be done and improve the experience. More

Carter and the entire team were very helpful and provided a great buying experience. Highly recommend them to anyone looking to purchase a vehicle. a great buying experience. Highly recommend them to anyone looking to purchase a vehicle. More

Carter and the entire team were very helpful and provided a great buying experience. Highly recommend them to anyone looking to purchase a vehicle. a great buying experience. Highly recommend them to anyone looking to purchase a vehicle. More

Carter and the entire team were very helpful and provided a great buying experience. Highly recommend them to anyone looking to purchase a vehicle. a great buying experience. Highly recommend them to anyone looking to purchase a vehicle. More

Carter and the entire team were very helpful and provided a great buying experience. Highly recommend them to anyone looking to purchase a vehicle. a great buying experience. Highly recommend them to anyone looking to purchase a vehicle. More

We had a pleasant visit and everyone was welcoming. Sales representative was energetic and was able to help with questions . Sales representative was energetic and was able to help with questions . More

Efficient and welcoming They provided good service, a nice atmosphere to all customers and had my car ready for me very quickly nice atmosphere to all customers and had my car ready for me very quickly More