Stockton 12 Honda

Worst auto service experience in my life. Steer clear of this place. It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda on this place. It all started a little over a year ago, in April of 2012. My Honda Civic was lacking engine power, so I took it to Stockton Honda only because it's closest to my home in Herriman. Stockton Honda service told me that I needed the catalytic converter replaced for a total cost of $1,600. Believing that "you get what you pay for" I payed the full amount, trusting a dealership over a local mechanic. Fast forward to July 2013 and 22,000 miles later. Same problem as a year ago, and Stockton Honda now wants me to buy another Catalyitic Converter. Rick (the service representative on site) told me that he believes that my catalytic converter went bad due to "the recent addition of ethanol" to fuel pumps around the state. Obviously that didn't go over with me very well since our family has never had a catalytic converter issue with any vehicles during my lifetime, and my last Honda had over $300,000 miles without any catalytic converter issue. I ended up requesting to speak with the service department manager (I believe her name is Christie). Christie told me that her hands were tied, and that she would ask the regional service manager if Stockton Honda could replace my catalytic converter, but that he was out for the 4th of July week (understandable). Well I heard back from Christie today, and was told that the regional manager said that my catalytic converter was likely bad due to "the use of low octane fuel," and that there was nothing Stockton Honda could do. I thanked her for at least speaking to her manager about the situation. So the moral of the story here folks is that: 1. Stockton Honda won't stand by their work for a major repair that i've had a little over a year. 2. Stockton Honda (and their regional service manager) knows what kind of gas i'm putting in my honda (low octane). He must be a professional psychic, watching me at all times. 3. Stockton Honda doesn't care about my business, nor realize the "big picture" of customer service. 4. Stockton Honda has therefore lost my business. 5. I've never had a bad experience at other Honda service locations. I still believe in the Honda brand. = stay away from Stockton 12 Honda. Thank you Stockton Honda for the worst service experience of my life. Truly Yours, -The lowly customer (who obviously is using low-octane fuel). More

I felt like the sales team was too pushy but yet there to answer questions quickly. We had a good selection of colors to choose from in the CRV. Alex was knowledgeable with the cars features and options av answer questions quickly. We had a good selection of colors to choose from in the CRV. Alex was knowledgeable with the cars features and options available. We were very happy with our experience and would highly recommend this dealership in the future. More

At first I was a lil unhappy with how Francisco was handling things, but when I ask for my keys to leave and. Guy name Steve came out an he was amazing apparently Francisco was new . But after all I'm handling things, but when I ask for my keys to leave and. Guy name Steve came out an he was amazing apparently Francisco was new . But after all I'm a happy customer !!! More

Went in looking for a Honda Odyssey and had an appointment scheduled with Matt. He was very straight forward with us, wasn't pushy, was patient with all our questions, and offered us a good deal. appointment scheduled with Matt. He was very straight forward with us, wasn't pushy, was patient with all our questions, and offered us a good deal. Went home with our new car that night. More

Contacted Quince to get a lease quote for an Accord 2013 to renew my 2010 Accord lease. He never called me back or answered my phone calls. Then I contacted the online web service. The person online told m to renew my 2010 Accord lease. He never called me back or answered my phone calls. Then I contacted the online web service. The person online told me he did have authority to quote. Then the Web Sales Manager contacted me by email telling me that I have to go to the dealer in order to get a quote. So what a Web Sales Manager does? I am a current Honda client with 2 leases from Honda. They have all my information and credit history to quote. Long story short, I am getting rid of the Accord and leasing a BMW 3 series for less $$, dealing with the dealer by phone or email. More

I would recommend Garrick at Stockton 12 Honda. He was honest fair and really listened to my questions. With the amount of information that is available on the web these days it's really easy to tell whe honest fair and really listened to my questions. With the amount of information that is available on the web these days it's really easy to tell when your get an honest response. Garrick as straight forward a salesmen I have talked to. If your looking for a Honda at least stop in and talk with them. More

Do not use this dealership! Go somewhere else! These people sit and watch for vulnerable customers and love to take advantage of them! Charging outrageous fees for warranties without explaining what th people sit and watch for vulnerable customers and love to take advantage of them! Charging outrageous fees for warranties without explaining what they are doing, then approving applications, then taking them away. Selling cars without the full history of the car being disclosed even when asked. BS work and people here. Total sharks. More

Crooks that exploit vulnerable customers. They took advantage of my 62 year widowed mother. She went through USAA car purchasing service to get a no dicker pre-negotiated price. It was supposed to be a advantage of my 62 year widowed mother. She went through USAA car purchasing service to get a no dicker pre-negotiated price. It was supposed to be a no hassle internet sale with only taxes and registration fees added to the price. USAA sent her a certificate to take to a local dealer to pick out the car. Stockton12 told her they would take the certificate and then they placed her in a room and made her feel like she could not leave until she had signed for a number of additional items, services, and warrantees that added more than two thousand additional dollars to the cost of the car. They did not let her see the contract to see the final price until after she had left the building. She arrived for her appointment with them at 5:15 PM and she did not leave until 9:30. The finance manager that applied the high pressure tactics was named Tom. She had decided before coming to the dealership that she would decline the extended warranty but Tom kept arguing with her until she signed for it. He also applied high pressure tactics to get her to sign for the other items he was hocking .The salesman Mark Harmon was pleasant and helpful when my mother was looking at the car but must have known what he was sending her into when she went into the room with Tom. They are both smarmy creeps. My mother was upset about the charges and asked to cancel them the week after the sale. They did refund the charges for the extended warranty and the prepaid oil changes but would not give a refund for other items. This is the first time my mother has purchased a new car in 14 years. She was afraid that she would be taken advantage of by car salesman so she purchased the car through USAA on the internet so she would not be subjected to high pressure tactics. Even so, Tom and Mark still managed to turn the purchase into an awful experience. Please take your business elsewhere. More

I purchased a 2013 Pilot from Stockton 12. I worked with the internet sales team prior to traveling to the dealership. The price that we negotiated prior to my visit was the same as the price that I paid w the internet sales team prior to traveling to the dealership. The price that we negotiated prior to my visit was the same as the price that I paid when I arrived. They did try to throw in a few extra charges (Anti-theft coverage, etc.) when they showed me the purchase agreement, but removed those charges when I told them that I would not pay for any extras. Overall, the experience was very good and I got a great price for my new Pilot. More

We shopped in Orem for aHonda Civic lease. They ran out of cars so we called John at John Stockton. They had 2 leasable cars left. We drove to Sandy, drove the car, got a great discount thru USNews, and si of cars so we called John at John Stockton. They had 2 leasable cars left. We drove to Sandy, drove the car, got a great discount thru USNews, and signed the lease agreement. Matt was available, set everything up and took care of us. It was almost too easy. Thanks. More