Stockton 12 Honda

Kate is amazing - so friendly, thorough, and helpful. She went above and beyond to help me. However, those in express service did a poor job of filling out the paperwork that communicates w me. They recommen went above and beyond to help me. However, those in express service did a poor job of filling out the paperwork that communicates w me. They recommended services I already had done. And they gave me a check in the green box for my tires - luckily I knew my tires were awful and I am getting them changed this week. But what if I wasn’t? And what if I didn’t know my car very well? This makes me lose my trust in this place - will my car really be serviced well? Are they taking the time needed to guide me like they should? Thankfully, Kate looked up my account. And corrected some things. More

Always great service! Stockton Honda has great customer service and I always feel confident that they’ll do the work right and not try to take advantage of me. Stockton Honda has great customer service and I always feel confident that they’ll do the work right and not try to take advantage of me. More

The service was excellent! Everything was explained in a way that was detailed yet understandable. Everyone was friendly. I will be back for all of my service needs. way that was detailed yet understandable. Everyone was friendly. I will be back for all of my service needs. More

I paid $80 for a check engine diagnostic that I could have gotten from Auto Zone for free, and a car wash. I took my car to a different repair shop to save myself $1,000. Glad I got a second opinion. I have gotten from Auto Zone for free, and a car wash. I took my car to a different repair shop to save myself $1,000. Glad I got a second opinion. I understand that I wasted their time, but I wish I would have taken it elsewhere in the first place. More

The service was both cordial and quicker than anticipated. The associate was professional and thoughtful of my experience. I expected to wait longer, but they had the job done faster than expecte anticipated. The associate was professional and thoughtful of my experience. I expected to wait longer, but they had the job done faster than expected. More

Acknowledging ,welcoming ,Nice ,friendly Understand Acknowledging ,welcoming ,Nice ,friendly Understand needs answer all concerns and explain everything with details Very patient with me , most defi Acknowledging ,welcoming ,Nice ,friendly Understand needs answer all concerns and explain everything with details Very patient with me , most definitely recommend to friends and family. Great service!! More

Lied to and ignored We went in looking for a slightly used Honda Odyssey. Alex was our sales rep and we found exactly what we were looking for. The problem was it was a We went in looking for a slightly used Honda Odyssey. Alex was our sales rep and we found exactly what we were looking for. The problem was it was a little more banged up then we wanted. We looked at the car and noticed several scratches along the outside. We asked if those could be taken out and he said "yeah, we will work that into the deal". That was important to us. We didn't want to buy a new car with huge scratches along the outside. We felt good that he said they could get it out. We loved the car. They also had a brand new one that we really liked to but Alex kept pushing us to the used one. It was a little cheaper, so that's fine as long as they came through with cleaning it up and fixing the doors. When negotiating the deal I brought up several times that the scratches would be taken out and he said "absolutely, we will schedule a service time as soon as we are done and get that taken care of". We closed the deal and did schedule the service appointment. During the appointment, the service team texted us to say the scratch couldn't be buffed out and would need to be taken to a body shop. I reached out to Alex and he repeated the same thing. I told him the deal wasn't "if" it could be buffed out but that they would have taken care of it. He told me he didn't build it out into his budget and he would look into what they can do. I never heard back from him. I've reached out several times and can't get a hold of him. We love the car and probably would've bought the new one if he would have told us he couldn't get the scratches out. That was important to us. I'm furious with the response from him and the team. It's been a terrible experience. More

I set an appointment to get some recalls done on my minivan, and when I arrived Derek helped get me checked it. He informed me the recalls would take 4+ hours, which I wasn’t aware of and appreciated h minivan, and when I arrived Derek helped get me checked it. He informed me the recalls would take 4+ hours, which I wasn’t aware of and appreciated him letting me know! He let us know we could stay or use a shuttle to take us home. I had an appointment at 2 pm nearby the dealership, so I decided to stay in hopes it would be finished before then. At 1 pm when my vehicle still had a couple hours of work to be done, Derek arranged for us to get a rental car so I could make it to my appointment and come back for my car once everything was finished. He was very accommodating and thoughtful to make sure I made it to my appointment. Picked my car up that afternoon and it runs smoother than ever! Couldn’t recommend this dealership and their service enough! More

5 star service In and out in 40 mins. Honda's are amazing and so is this service center.....That's a new record. Good job Derek and team. In and out in 40 mins. Honda's are amazing and so is this service center.....That's a new record. Good job Derek and team. More

Quick and painless. I needed to find out what was wrong with my car’s charging system and they got me right in. Not only did they find the problem but they fixed it witho I needed to find out what was wrong with my car’s charging system and they got me right in. Not only did they find the problem but they fixed it without charging me an arm and a leg. I will be going back. More