The best car buying experience in our 50 years history! In and out in 2 hours with the exact vehicle we wanted for the price we offered with excellent service from Ryan Jones, the sales manager, Jim Heiman, our 'personal assistant' with the test drive and getting familiar with the car, and a smooth transaction facilitated by the business manager Anson Lee Sam. We'll never go anywhere else and will send friends and family to Ryan, no question!
Ryan Jones' prompt, professional and extremely courteous email manners distinguished him right away from 6 other Subaru Dealerships I was in contact with. After a weeks worth of research, I offered him a price I deemed fair, and he didn't hesitate to accept it. I couldn't wait to meet him! I wasn't disappointed! Young, yet experienced, and full of energy, we were welcomed like family members. After our time with Jim Heiman getting to know the car we wanted to purchase, Ryan made sure without a flinch that the agreed upon price ended up on our check without a bunch of miscellaneous other charges and fees. Bravo! Hats off to you, Ryan! Just before we were to leave and were saying our good byes, Jim pointed out a small superficial blemish on the back of the car. Ryan didn't hesitate one moment, jumped in the car, took it to the detailing department and was back seconds later, with the spot perfectly buffed to perfection. In parting conversation we learned about Ryan's family, and why it is so important for him to make sure as customers we know about all the safety features, since we at times have car seats for our grandchildren in the rear, and also that the Subaru Forester is the best vehicle for seasoned adults. All in all there was so much joy and laughter, little anecdotes swapped, ... in the end I felt I needed to hug my Car sales man! Now how many times does that happen?? Ryan gave us the warmest welcome to the Stohlman Subaru family, assured us that this is the way the owner wants his customers to feel, and reminded us that this was the beginning of a journey and personal relationship with Subaru of Tysons. We will be invited back for a personal Q&A after two weeks of driving our new car, as well as to monthly tech clinics that are free of charge with refreshments and food at no charge. I'm greatly looking forward to remain friends with all the people we encountered during our first experience at Stohlman Subaru of Tysons!
Jim Heiman, who was assigned to us to take us out to drive a couple of vehicles, is the kindest, most patient, relaxed and most polite companion you could wish for when purchasing a vehicle. He's very knowledgeable and took all the time it took to familiarize us with all the new tech and computer features that come with the car, that we more mature folks are not intuitively drawn to. He didn't hesitate to go over a couple of questions twice, was most polite and courteous even if he had explained something before, friendly and accommodating in a caring way. He makes you feel comfortable around him right away. No aggressive sales techniques, more like a buddy who's going to do his best to make you aware of what a good choice you've made by selecting this vehicle. Several time he reminded us that he'll be there for us any time, even after we drive off the lot, and invited us back to a personal session in about two weeks time, at no charge, to answer any and all questions we most likely will have after driving the car for a couple of weeks. Thank you, Jim!
And lastly I want to mention how pleasant it was to complete the financial transaction with Business manager Anson Lee Sam. Another very courteous, polite and calm personality, Anson instilled that same calm in us as he patiently explained the different extended warranty options, some of them twice. Even our declining them for now did not affect his smooth and professional manner. Friendly and confident, he made this part a pleasant experience as well.
We cannot thank you enough, Ryan, Jim and Anson!!! We made great friends and will come to see you again!!