I would not work with Boris in the future although he is basically a good person. Boris is a bottom dollar fellow who is more concerned with the dollar than with client satisfaction. In the end I found his approach to negotiation to be slippery. If I didn't keep track of every little detail, the next thing I knew, it would be gone. During negotiations I asked if a hitch could be installed on the car. Boris said yes and even kindly offered that it might be less pricey to use U-haul. This idea appealed to me.
But, Boris knew I was going to lease the vehicle and I later learned that if I used U-haul I would void my warranty. Boris said nothing. In fact, when I called to complain he had his manager deal with me directly. Another point involved the installation of the Fosgate sound system. When I sent the spec sheet from BuildMySubaru to Boris, I had checked off that I wanted the Fosgage. When Boris replied to my email containing the spec sheet, he stated, he found the car I identified and he gave me a serial number. I assumed he read the BuildMySubaru spec sheet, as that was my offer. After purchase of my vehicle I realized the car did not have the Fosgate installed. In fact, rather than ensuring that I was getting what I asked for, he just grabbed a vehicle of the lot that had Crosstrek Premium 2.0. Turned out the premium version is pretty stripped down so you have to make sure you are getting what you ask for if you are dealing with Boris. I don't know if he is just a used car salesman at heart or that he is just not detail oriented. Either way, I should have carefully watched him because although he seems very direct and honest, too many points seem to get mysteriously lost during negotiation for my comfort.
Also, Boris does not clearly describe what you will receive for the price you are negotiating. This would be given trait for a used-car salesperson but because Boris seemed so honest and thoughtful, I trusted him much to my regret. For example, Boris told me there was a nav version and non-nav version of the Crosstrek. He did not mention that the non-nav version would be unable to receive Sirius radio. I am not a techy so I didn't realize that I would be depriving myself of a world of benefits by electing not to get the nav system. My prior vehicle having been a Lexus, I would not have knowingly purchased the vehicle without nav if I'd known that more than nav would be gone. Boris told me that the car had Apple play and described it as providing the capability to transfer all your iphone apps to the car. It was not until I purchased the car that I learned the Apple Play was almost worthless because you have to connect your phone to the car and even then, it does not recognize 98% of your apps because it does not have that function - as yet. Even after I purchased the car and directly asked him via email, whether my car could access Sirius radio, Boris never replied.
On another point, Boris represented Sholman as being a great dealership that even provided loaners. Well, it turns out that loaners are only available for certain services that are apparently available on a case by case basis. So basically, you get a loaner if the service person is in a good mood. But, they then say they have a shuttle service; you don't like it but it's better than nothing. Then you get hit again - the shuttle only serves you if you live within 5 miles of the dealership. That is plain worthless. So the real service Stolman offers is the metro; REALLY?!!!! Tell me that in advance and I won't buy because it's too far for me to travel every time I need work done.
I really regret purchasing my vehicle from Stolman and I am furious with myself for trusting Boris. Maybe it was miscommunication but I feel like he was trying only to make a sale and not trying to sell me something that I really wanted. Thank goodness that Boris has a good manager who was able to fix some of the problems.
My take, don't purchase from Stolman if you live more than five miles from the dealership. If you work with Boris, be sure to document what you want and keep a list of everything that is agreed to or that is used to convince you to buy. I guess that's the way used-car dealers and dealers of non-luxury models work but sometimes I'd like to believe there are still some people that I can trust. Boris may be very trustworthy to the estimation of others, I don't know. I just know that I feel very jilted.