Stokes Honda North

Stokes was a pleasure to make a deal with. Everyone from my salesman to the managers I dealt with were great! There was a lot going on with construction but my salesman was very apologetic and patient. Cann my salesman to the managers I dealt with were great! There was a lot going on with construction but my salesman was very apologetic and patient. Cannot wait to see this new beautiful facility! More

Very nice people and they will take good care of you. The srrvice os great and thorough. I waited while they worked on my car and the amenties are nice also. srrvice os great and thorough. I waited while they worked on my car and the amenties are nice also. More

Samuel Middleton is the best salesman ever. My husband and I brought three Honda Accord from him. He always made sure that we was satisfied with our choices. and I brought three Honda Accord from him. He always made sure that we was satisfied with our choices. More

I decided that I wanted to purchase a brand new Honda Accord for my birthday. I was referred to Mr. Samuel Middleton. When he contacted me, I told him exactly what I was looking for so he set an appointm Accord for my birthday. I was referred to Mr. Samuel Middleton. When he contacted me, I told him exactly what I was looking for so he set an appointment for me to meet him. When I arrived, Mr. Middleton was very kind and courteous. I was amazed that he had a few cars picked out for me to view upon my arrival. Mr. Middleton was very patient, answered all of my questions and didn't make me feel rushed to make a decision. This was the best experience I ever had buying a car. Mr. Samuel Middleton is the best salesman EVER!!!!!. He's truly a gem and I'm sending all my family and friends to him. More

My experience with Samuel Middleton has been very helpful and enjoyable in purchasing my car. He's very knowledgeable and knew exactly what I wanted. He's a Great Salesman.I definitely recommend Samuel Middl and enjoyable in purchasing my car. He's very knowledgeable and knew exactly what I wanted. He's a Great Salesman.I definitely recommend Samuel Middleton at Stokes Honda North!!!! More

Jeff was great, dropped my passport off for servicing for radio popping issue. Jeff had a very pleasant attitude and even got my vehicle done prior to the time stated. I enjoyed dealing with Jeff all should radio popping issue. Jeff had a very pleasant attitude and even got my vehicle done prior to the time stated. I enjoyed dealing with Jeff all should have his pleasant attitude. I give Jeff a 5 star!!! More

Buying a car at Stokes Honda was a smooth experience. Just took my 2020 CRV in for oil change and tire rotation. Jeff took great care of me and had me finished in an hour. Just took my 2020 CRV in for oil change and tire rotation. Jeff took great care of me and had me finished in an hour. More

I feel bad after reading all of these reviews, my issue does not seem that bad in comparison. Bought a new 2017 vehicle from them. One week after the basic warranty runs out the battery died. Would not cov does not seem that bad in comparison. Bought a new 2017 vehicle from them. One week after the basic warranty runs out the battery died. Would not cover it. I will take my car elsewhere for service. You just lost a customer over a 100 dollar battery! More

This dealership is number one! Everyone at this dealership is pretty amazing. I would recommend them to all my friends and family. You should too as they always take care of me, Everyone at this dealership is pretty amazing. I would recommend them to all my friends and family. You should too as they always take care of me, More

Failure to compensate for faulty/warranted work Please be aware and cautioned of this incredible story I wish to share. I had a $2200 repair done in October 2019 for piston rings for the rear ban Please be aware and cautioned of this incredible story I wish to share. I had a $2200 repair done in October 2019 for piston rings for the rear bank in my Honda Accord by Stokes Honda. I was promised a 12,000 mile/12 month warranty for that work (all gaskets and rings were replaced). Four months and 8,000 miles later, my rear bank leaked when I was 650 miles from home, determined to be a "blown head gasket." The local dealership, Germain Honda in Beavercreek Ohio, performed the repair, a bill well over $1400. The dealerships got into a dispute over whether there were workmanship issues by Stokes. Admittedly, Germain failed to provide direct evidence of this workmanship failure. Germain stated they could not submit it under warranty because of the workmanship. In the end, Stokes denied there were workmanship issues, blamed the other dealership for handling the situation poorly, and told me they would not honor the promise of their warranty, it should be covered by American Honda, not them. American Honda says that since Germain claimed workmanship issues, they cannot pay under warranty. I'm sympathetic to Stokes position; however, instead of taking ownership of the situation as it ultimately was their work, their promise, they left me with the bill knowing I'd have to fight an uphill battle to get compensation. A formal complain through American Honda coordinated with both dealerships, and while everyone (both dealerships and American Honda) agreed I should not have been responsible (admittedly, for different reasons), I had to pay and was told I need to take the matter to court as American Honda has no authority to direct independently owned dealerships, but that since Stokes did confirm they stated the work had a 12-month/12,000 mile warranty, I should pursue using that argument. Fortunately, I'm a disabled, retired military veteran who has the time and resources to ensure this situation is carried through as far as I can take it. What bothers me beyond my personal experience is how many people do not have these resources? How many people could not afford the extra cost of being out of state for more time, travel expenses and lodging expenses, adjusting a work schedule, ensuring further care for their children, and ultimately paying legal expenses? This is especially true today, in the midst of a global pandemic where others may not even have an income and then they have to eat an additional $1400+ bill they never should have? It's truly unconscionable. More