Stokes Toyota Hilton Head
Bluffton, SC
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Overall experience at the dealership was great. Loren is a good guy and I felt I could trust him just a moment after meeting him. He had a no pressure approach to selling me the car. I can say that it is ra a good guy and I felt I could trust him just a moment after meeting him. He had a no pressure approach to selling me the car. I can say that it is rare to walk into any dealership and not feel like the sales reps existance depends on the SALE RIGHT NOW. I would deal with Loren in the future IF the need ever arises. I should add however that it got to be quite bothersome recieving calls constantly from what seemed like everyone that works at Stokes-Brown after my purchase. The timing was never good as I WORK for a living. The call from Loren would have been fine, or you guys could at least wait until I've driven the car for a bit befor inquiring about my likes or dislikes. All in all though, I was very happy to have purchased my first NON FORD EVER. More
My husband and I wished to continue to work with a "local" dealer if at all possible. We had touched based with Brette Reed after having our 90K mile service on our 2005 Prius. We told him we'd be l "local" dealer if at all possible. We had touched based with Brette Reed after having our 90K mile service on our 2005 Prius. We told him we'd be looking soon for a new one. Brette did not overwhelm us with calls or push in any way, just encouraged us to call him when we were ready...which we did. We feel like we were given a very reasonable price on our new 2010 Prius. We had already priced vehicles through on-line services and with one other more-distant dealership as a starting point. We did not need to trade in our older Prius since we were able to sell it privately to another very anxious Prius-owner-to-be! So we were pleased that we were able to get the car that we wanted at a price that was within our expectations. We never felt insulted, talked-down-to, ridiculed, etc. (This has all happened to us in some past transactions, although not at Stokes Brown Toyota-Hilton Head!) Vehicle purchasers in general, I think, always have a feeling that they did not get the absolute rock-bottom price possible, but we felt VERY good about our deal...and of course, we LOVE our new Prius! More
Buyer beware, shop at any other Toyota dealer. I can not stress enough stay away from this dealer. My car has been in shop three times in under thirty days. Also they force you purchase a interior protecti stress enough stay away from this dealer. My car has been in shop three times in under thirty days. Also they force you purchase a interior protection for almost a 1000. Also they told me you can not order one in without it. This is not a Toyota option but a dealer option only so save some money get better service and buy elsewhere. I have to extend my review to, 250 characters what a shocker. Pay special attention to what Charles in finance says! Also don't be surprised to be disappointed if you still decide to purchase from this dealer. More
I was ready to trade my 2004 Highlander in for a new one. I met with Patrick Carroll, who had been referred to me by a friend. He found me the car I wanted, at a good price, and the dealer gave me a good tra I met with Patrick Carroll, who had been referred to me by a friend. He found me the car I wanted, at a good price, and the dealer gave me a good trade in for my car. Pleasant experience all round. More
great experience. Loan and JAmes were great and really went out of there way to get me in the truck I wanted. The only thing I wiould mention is that my truck had a dent in tailgate,which stoke is paying went out of there way to get me in the truck I wanted. The only thing I wiould mention is that my truck had a dent in tailgate,which stoke is paying to fix. I think those things should be fixed before it goes on the lot. But it was a great experience. More
Patrick made our purchase of the new Sienna 2011 a very nice experience.Patrick knowledge ,guidenc abd sugestions ware very good.After receiving the car he explained to us all the functions and set-up the nice experience.Patrick knowledge ,guidenc abd sugestions ware very good.After receiving the car he explained to us all the functions and set-up the mobil telephone as well tested all the basic functions. We are very happy with the purchase of the Sienna LE 2011. More
I searched and searched for the right car at the right price for weeks. Finally--and fortunately for me--I ended up finding Paul Osborne at Stokes Brown Toyota in Hilton Head. I had already looked at so m price for weeks. Finally--and fortunately for me--I ended up finding Paul Osborne at Stokes Brown Toyota in Hilton Head. I had already looked at so many cars that I knew a good deal when I saw one...and they gave me a great deal on an 06 Jeep. The only problem is I live about 3 hours from Hilton Head but Paul Osborne solved that for me as well. He quickly rounded up 2 drivers and they followed me home with the new Jeep for no additional charge. Paul Osborne and Stokes Brown Toyota went above and beyond for me--and I truly appreciate it. More
With todays technology, I conducted my new car sale via email with Paul. My experience was great. When I needed a question answered I was sent an email back very quickly. Having done pretty much everythi email with Paul. My experience was great. When I needed a question answered I was sent an email back very quickly. Having done pretty much everything via email I was looking forward to meeting and thanking Paul in person. He made my visit to Stokes very pleasant. I would reccommend Stokes to friends and feel that when I need another new car, I will return. Thank again Paul. More
We searched online for a dealer to buy a car from and found that Stokes was easy to work with and reasonably priced. The sales associate was extremely friendly and responsive to our questions. They wen found that Stokes was easy to work with and reasonably priced. The sales associate was extremely friendly and responsive to our questions. They went above and beyond our expectations and we plan to return in the future. More
For some time I have been considering exchanging our 2008 Sequoia for a new, smaller vehicle. I have been working with Paul Osborne during this process. My wife,the primary driver of the vehicle, had to be s Sequoia for a new, smaller vehicle. I have been working with Paul Osborne during this process. My wife,the primary driver of the vehicle, had to be satisfied with the change.She didn't like the Highlander nor the SR5. After much work and patience Paul has put her in a new 4Runner,Limited. She loves it! Paul was never pushey nor overly aggressive in any of our dealings. He never showed any impatience with our process. After the sale he was determined to be very thorough as he made sure the transaction was not completed until we drove away satisfied. I've seen salesman walk away after the "deal was done" and leave the details to someone else. That was NOT the case with Paul. I will strongly recommend him to others. Don Davis More