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Stokes Toyota Hilton Head

Bluffton, SC

5.0
618 Reviews

100 Fording Island Road

Bluffton, SC

29910

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Showing 618 reviews

January 30, 2011

Overall experience at the dealership was great. Loren is a good guy and I felt I could trust him just a moment after meeting him. He had a no pressure approach to selling me the car. I can say that it is ra More

by xgames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loren Huisinger
January 29, 2011

My husband and I wished to continue to work with a "local" dealer if at all possible. We had touched based with Brette Reed after having our 90K mile service on our 2005 Prius. We told him we'd be l More

by PDcouple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brette Reed, Brette Reed
January 28, 2011

Buyer beware, shop at any other Toyota dealer. I can not stress enough stay away from this dealer. My car has been in shop three times in under thirty days. Also they force you purchase a interior protecti More

by DDR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles
May 23, 2012 -

Stokes Toyota Hilton Head responded

First of all I am sorry that your buying expierence did not live up to your expectations. We strive for a benchmark of excellence and we clearly did not do that in this case. There are several things that I would like to help clear up. The temperature of an geographic area affects tire pressure and the light. When and if the temperature drops the air in the tires condense and may dip below the threshold that sets the light off. We will not let a car out with the light on however if you leave the area it could affect it because of different temperatures. My salesperson should have demonstrated the car properly to you and if you have any questions about your car please call me and I will address them for you. The price we charged you was verified by me with your toyota contact and I spoke with you and your mother here at the store. The first place finish is on every car we sell but in your case we did not charge you for it but you still recieved it. I am curious on how Charles forced you to pay for the warranty? I have a signed copy of the menu you signed for and we even spoke to your brother before you signed for the warranty. But I want to be clear, you did not pay for first place finish you got it for free and the warranty that comes with it. I am sorry if we were not clear upfront that the first place finish was free. What can I do for you at this point? How can I help correct your bad taste for your experience?

January 26, 2011

I was ready to trade my 2004 Highlander in for a new one. I met with Patrick Carroll, who had been referred to me by a friend. He found me the car I wanted, at a good price, and the dealer gave me a good tra More

by judyc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Carroll, Patrick Carroll
January 19, 2011

great experience. Loan and JAmes were great and really went out of there way to get me in the truck I wanted. The only thing I wiould mention is that my truck had a dent in tailgate,which stoke is paying More

by justcause1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Loan Gates, James in Finance
January 18, 2011

Patrick made our purchase of the new Sienna 2011 a very nice experience.Patrick knowledge ,guidenc abd sugestions ware very good.After receiving the car he explained to us all the functions and set-up the More

by Ladislav Torh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Carroll, Patrick Carroll
January 11, 2011

I searched and searched for the right car at the right price for weeks. Finally--and fortunately for me--I ended up finding Paul Osborne at Stokes Brown Toyota in Hilton Head. I had already looked at so m More

by trb1304
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Osborne
January 10, 2011

With todays technology, I conducted my new car sale via email with Paul. My experience was great. When I needed a question answered I was sent an email back very quickly. Having done pretty much everythi More

by LTHOMAS1962
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Osborne
January 10, 2011

We searched online for a dealer to buy a car from and found that Stokes was easy to work with and reasonably priced. The sales associate was extremely friendly and responsive to our questions. They wen More

by djnewlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Gates
January 07, 2011

For some time I have been considering exchanging our 2008 Sequoia for a new, smaller vehicle. I have been working with Paul Osborne during this process. My wife,the primary driver of the vehicle, had to be s More

by Don Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Osborne
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