Back

Stokes Toyota Hilton Head

Bluffton, SC

5.0
618 Reviews

100 Fording Island Road

Bluffton, SC

29910

Directions

By Type

Showing 618 reviews

April 17, 2010

I ranked this survey with the highest ratings because my experience really was superior. I had been to another dealership and until I worked with Loan and the company, I was not aware of the poor service I More

by masmithg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Gates
April 14, 2010

We were not sure what model and options we wanted. Shawn, our salesman, was very knowledgeable in the various models, price structure and option packages and spent considerable time with us. He understood ou More

by sjs417
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Fludd
April 13, 2010

I had a great experience! Went to many dealerships, but felt well taken care of by Robert! I knew what I wanted and Robert made it happen! Would definately see him again and would recommend him to anyone More

by shawnzink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
April 09, 2010

Attentiveness / responsiveness! Completed anticipated Attentiveness / responsiveness! Completed anticipated service along with logical suggestions! Priced fairly! Answered my questions with satisfactio More

by jameswilliamson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Farabaugh & Others, Tom Farabaugh Jr
April 08, 2010

It was a great experience. Tom Farabaugh is the best in the business. His knowledge of automobiles, ability to get me exactly what I want is top of the line. The service department has always been a plea More

by Islanddogs05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Farabaugh, Tom Farabaugh Jr
January 06, 2010

Ok, they were very nice at first. A bit pushy. But once I signed teh contract it was like they forgot about me. They messed up paper work. Didn't fix what I asked on a used car. Messed up a bunch of stuff on More

by marineflipper
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Calloway
May 23, 2012 -

Stokes Toyota Hilton Head responded

I am sorry for the experience you had with our dealership. I am very glad you took the time to bring these issues to light. At this point, have we gotten all of your concerns handled? I assure you we want to correct them and try to make things right for you. Please feel free to contact me at your conveinance. Thanks, Tom Farabaugh General Sales Manager

May 20, 2009

I recieved an immediate friendly greeting when I arrived I recieved an immediate friendly greeting when I arrived at the dealership. Everyone was friendly, & willing to help & direct us to the right person More

by sunnidee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RYAN,MIKE,STEVE
September 22, 2008

The car is great but the service and professionalism was horrible. They did not know about any of the scion accessories or prices. It took weeks to get my selected wheel covers put on. Then they made my pay More

by Rabalais
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith, Tom, and Steve, Tom Farabaugh Jr
May 23, 2012 -

Stokes Toyota Hilton Head responded

I wanted to let you know, since you purchased your car we have made several changes to processes and people. I greatly appreciated your thoughts and criticism. If there is anything I can do for you let me know. Right now used scions are at a premium at our store. If you would like to consider trying us again, I assure you would not let you down. Please feel free to contact me. Sincerely, Tom Farabaugh General Sales Manager

...
62