Stokes Volkswagen

Great overall experiance! I was up in the air on what I was going to buy so I went to a local Chevy dealer first. The Chevy dealer gave me a low ball offer on my trade and really surprised me being I boug was going to buy so I went to a local Chevy dealer first. The Chevy dealer gave me a low ball offer on my trade and really surprised me being I bought 2 new cars from them in the last two years. I haggled with them for almost an hour and got fed up. Decided to go with my second choice and called Stokes to see if they had the car I was interested it. Low and behold Abbie Told me She had a Black on Black TDI in the showroom. I left the chevy dealer and drove right over. I got to Stokes at almost 6:30pm on Saturday tossed my keys to Phil and asked him to get me an appraisal on my trade. I then started looking at the car I wanted to purchase. Stokes first offer on my trade was better than an hour of hassle at the other dealer so I decided to start working a deal. They came at me with an offer that I would have taken no problem but decided to counter anyways (Because I don't feel right just accepting the first offer). Phil told me he would have to go talk to someone else about the offer but assured me that he would be right back. I was very happy to hear they accepted my counter offer (talk about hassle free). Next, I was off the the finance manager, and he did a great job too, offered the typical stuff but never pressured me all I had to do is say no thanks and we moved on. I was done at the dealership and driving off in my new Jetta TDI (that had to be taken out of the showroom) at around 8pm. I have no complaints More

Abbie, the Internet Sales Manager was the first point of contact I had with the dealership and she was very helpful in finding the exact car I was looking for and providing all the information I needed. Whe contact I had with the dealership and she was very helpful in finding the exact car I was looking for and providing all the information I needed. When I went into the dealership I worked with Phil and he was extremely friendly and made me feel very comfortable about the whole process. He didn't waste my time or try to talk me into something else. He ran the numbers and worked with me to get the payments exactly where I wanted them. In just a little over 2 hours I was driving home my brand new car! Best experience I have had at any car dealership. They are personable and very efficient. The whole Stokes Volkswagen team was great to work with. I will definitely recommend them to anyone looking to get a new car. Thank you Phil and the Stokes team! More

All the way from the internet to the dealership, professional and helpful. Phil and Robbie were their to help in every way. They got the price to fit my budget and accommodated my need for window ti professional and helpful. Phil and Robbie were their to help in every way. They got the price to fit my budget and accommodated my need for window tint and roof racks. Robbie even took it a step further and dropped the car off for my wife's surprise birthday party. GREAT JOB BY THE STOKES VW TEAM!!!!! VERY HAPPY, Chris Brown More

We had a bad experience at Stokes VW. We had chosen an SUV to purchase. We liked the car, had agreed on a price, and had requested that a few repairs be done, i.e. repair a broken tail light, do a front SUV to purchase. We liked the car, had agreed on a price, and had requested that a few repairs be done, i.e. repair a broken tail light, do a front end alignment, repair a ripped seat and repair a non-working keyless entry. Robbie told us, after conferring with his sales manager, that it shouldn't be a problem, but that he would have to let us know on Monday if the repairs could be made. We made it clear that we were interested in purchasing the vehicle if the repairs could be made. We received a phone call from Robbie later that same day telling us that a couple from Columbia were driving down to look at the car. He at that point told us for the first time that we would need a deposit to hold the car. I told him that we would be willing to do that, as long as we would receive the deposit back if the repairs could not be made. He told me that he would have to talk with his sales manager, and that he would call me right back. He called back after the vehicle had been shown to the other couple, and said that they wanted the same repairs done as we did. He said he would call us back regarding the repairs Monday morning. No other mention of the deposit was made. Monday afternoon I received a phone call from Robbie telling me that the car had been sold to someone else by another salesman. He was apologetic. I then asked to speak with the sales manager, who's tone was very unapologetic. He said that we should have put down a deposit and that they were "in the business to sell cars". We felt like we were not shown the common courtesy expected from any business transaction. We had implicitly expressed our interest, yet they sold the car right out from under us. We understand that they are in business to make money; however, they could have handled the situation with more consideration and tact. More

I was very pleased with my overall experience this week dealing with Phil and the people at Stokes Volkswagen. I got a fabulous car at a price I am more than comfortable with. I was shown every curtesy an dealing with Phil and the people at Stokes Volkswagen. I got a fabulous car at a price I am more than comfortable with. I was shown every curtesy and will be happy to recommend both Phil and Stokes to anyone looking for a car in the North Charleston area of SC. Sincerely, Tonia Drachler More

No pressure, no hassle salesmanship. A couple of hours total from looking to driving away in the new car I wanted, all I had to do was sign. No ripoffs at the finance manager, just an extended warranty o total from looking to driving away in the new car I wanted, all I had to do was sign. No ripoffs at the finance manager, just an extended warranty offer. I am a first time VW owner switching from Nissan. The luxury features of the cars, complimentary maintenance, and the no hassle approach were a breath of fresh air compared to my Nissan experiences. More

Fast Friendly and affordable. Robbie was very knowledgeable and took the time to answer all our questions. We left with a certified used car and a payment within 20 dollars of our goal payment. T knowledgeable and took the time to answer all our questions. We left with a certified used car and a payment within 20 dollars of our goal payment. They are even tinting our windows. We didnt spend hours doing paper work and they didnt try to sell us a bunch of extras. More

I just bought a 2010 Jetta. Robbie Chinn, the salesman, was friendly and helpful, and not remotely pushy. He did a good job of explaining the safety and performance features of the vehicle. Plus, they ha was friendly and helpful, and not remotely pushy. He did a good job of explaining the safety and performance features of the vehicle. Plus, they have already been very good with a couple of after purchase items. I would gladly recommend Robbie and this dealership to anyone. Also, the manager, John Weyer, was very professional and easy to work with, when we were doing the paperwork. More

I had a very good experience with Mr. Chinn. He was willing and able to answer all my questions. No pressure. Very pleasant. Very helpful. While I ultimately did not buy a Volkswagen, he certainly did willing and able to answer all my questions. No pressure. Very pleasant. Very helpful. While I ultimately did not buy a Volkswagen, he certainly did his job well. And by "did his job well," I mean he treated me as a human being. I was able to frankly discuss the different cars I was considering. Even though Volkswagen did not meet my needs this time, as new models come out, I will definitely come back to see Mr. Chinn. More

I just bought my first car, a 2010 VW Golf. I spent a lot of time researching cars online before going out to look at the dealership. I first stopped at Low Country VW in Mt P. I knew exactly what car lot of time researching cars online before going out to look at the dealership. I first stopped at Low Country VW in Mt P. I knew exactly what car I wanted, and knew that the dealer probably wouldn't have the car I was looking for available on the lot. (there aren't a lot of stick shifts in Charleston, I guess). The salesman at Low Country VW wasn't very helpful, and spent most of his time trying to sell me the Automatic Golf TDI they had on the lot. Then when I inquired about bringing a car in from elsewhere he seemed even less interested in helping me out. He said he would try and call around and let me know in a few days if he could find what I was looking for. After I left I decided I would make the trip out to N. Charleston to go to Stokes VW. It certainly paid off! As soon as I pulled in I was greeted by a friendly salesman, Robbie. He was really helpful, and not pushy at all. They didn't have the car I wanted on site either, but I told Robbie exactly what I was looking for and went and ran a search right then to find it for me. Everything else about the dealership was great too, everyone was very nice and helpful. I was able to get the exact car I wanted for a good price with a great warranty. If you are in the market for a VW, I would highly recommend going to see Robbie at Stokes VW! More