Stone Mountain Volkswagen

Gave a $2k deposit, then they failed to deliver the car The initial buying experience was fairly pleasant and uneventful: we agreed on a price and trade value with minimal pressure or hassle; Tamimi was gre The initial buying experience was fairly pleasant and uneventful: we agreed on a price and trade value with minimal pressure or hassle; Tamimi was great throughout this process. However, Stone Mountain did not have the exact color combo we wanted, so they needed to transfer it from another dealership. They quickly located the vehicle we wanted, showed us the spec sheet, where the car was coming from and told us it would be at their dealership ready for pick-up in 4 days. So...I gave them the $2,000 deposit to move the vehicle. That's when it all fell apart. I got a call 3 days later advising me that the car they'd shown me actually had 1,800 miles, so they were working to locate another one. Woah! What? You didn't check that when you sold me the car? And it took you 3 days to find out? Next they tell me that when we originally made the deal there were 2 other cars but they've now both sold...those are no longer options...imagine if it hadn't taken 3 days to find out about the mileage, perhaps they would've still been available? They told me that now the only car in that color combo in the entire country was in Hawaii, and (understandably) they couldn't move that car. So, they offer me the same car in a different color. BUT they now want me to pay $500 more for the car since it's going to cost them more to relocate it from a farther distance. They weren't willing to eat that cost despite admitting that the mistake was theirs. Wrap your head around that: we agreed on a deal fair and square, I gave them a $2k deposit, they failed to hold up their end of the contract, they admit their mistake (after 3 days) and then they expect me to pay $500 more for a color that was second on our list? At this point it started to feel like the twilight zone and I should've run...but after another in-person meeting with Tamimi and David Schilpp, I decided to give them another chance (even at the higher price). David advised me that they had located an additional 4 cars in our second color choice and that he'd work to secure one of them. I told him that he needed to have it secured and he needed to communicate that with me no later than noon the next day (this was now day #5); he agreed. Guess what? No call, no text, no email from anyone at the dealership by noon the next day. I called them at 10 minutes after noon and David said that 3 of the 4 cars had sold (since last night? really?) and they were still trying to verify the mileage on the 4th car. How long does it take to verify availability and mileage of a car? I've cold called dealerships and gotten that info within 5 minutes... I told David that after 5 days and many missed opportunities, I no longer had any faith that his team could successfully execute this deal and to process my $2k refund. He agreed and actually seemed relieved. He called me back an hour later to advise that they'd lost the paperwork from my deposit (Bad News Bears anyone?), so I'd need to provide my full CC info again so that they could issue the refund. The refund was ultimately processed promptly. Tamimi was apologetic and legitimately seemed upset by how this transaction had played out...but never in my in-person meetings with David or on any of the phone calls, did David ever apologize or try to assure me that they could correct the issue. So, 6 days after I'd signed the contract with Stone Mountain and 2 days after I should've taken possession, I was able to locate the exact vehicle at VW of Athens. It was an extremely pleasant experience and I ended up with a better drive out price. I know Stone Mountain generally has a good reputation (this actually would've been the 2nd car I purchased there which makes it all the more frustrating) and I know they'll respond to my review with their experience. If you do make a deal with Stone Mountain, for your protection please double check everything and continue to babysit them throughout the process. More

great dealership with integrity and the kind services I got two vehicles from Stone Mountain Volkswagon. They always try to provide with great services that cover the customer's needs. I would also like t I got two vehicles from Stone Mountain Volkswagon. They always try to provide with great services that cover the customer's needs. I would also like to recognize Sung Hong as a great serviceman with great integrity and his servicemanship. I am very satisfied with the cars that I got from Stone Mountain Volkswagon. More

You will not regret choosing Stone Mountain VW! I am a foreigner and I bought a new Jetta this week assisted by Mr. Hong. Even though there were a lot of restrictions as a foreigner, he tried his be I am a foreigner and I bought a new Jetta this week assisted by Mr. Hong. Even though there were a lot of restrictions as a foreigner, he tried his best for me and suggested new and better deals. Despite of being late night around 12am, he smiled to help us carefully. And I could feel that he truly loves his job! So, I strongly recommend this dealership! More

Best selection of cars and great deal We shopped around all VW dealers in Atlanta metro and Stone Mountain had best selection of cars and in stock inventory. We also found them to have bes We shopped around all VW dealers in Atlanta metro and Stone Mountain had best selection of cars and in stock inventory. We also found them to have best incentives and lowest overall price. Mohammed was very friendly, knowelegable of VW produbts and helped us work through all issues during purchasing process. Don't hesitate to contact Stone Mountain and Mohammed if your looking for good deal on VW model car. More

Awesome car buying experience! Thank you Sung Hong for making my new car purchase a great experience! I was so excited about buying myself a new car and your courteousness and profe Thank you Sung Hong for making my new car purchase a great experience! I was so excited about buying myself a new car and your courteousness and professionalism made the experience exceptional. Thank you for making me feel special! More

Exceptional Service I Love my new Passat! Thank you Sun Hong for your exceptional service and courteous and professional assistance in making my car purchase. It was a I Love my new Passat! Thank you Sun Hong for your exceptional service and courteous and professional assistance in making my car purchase. It was a pleasure working with you and I would be proud to recommend others to you for assistance. I can't begin to express to anyone how excited I have been to purchase my new car and working with you made the experience even more special! I have told everyone about the personalized service I received and they too are amazed! Thanks for making my very special day even more special by treating me like I was the only customer in the showroom! Everyone in the dealership was exceptionally courteous, friendly and professional. It's no wonder your dealership has such a wonderful reputation! More

Love my new Golf - Thank you Phillip Franco! Although I had not intended to buy a new car when I got to the dealership, our salesperson Phillip Franco was so helpful and presented such a reasonab Although I had not intended to buy a new car when I got to the dealership, our salesperson Phillip Franco was so helpful and presented such a reasonable price that we purchased the car the same day. Both my wife and I would highly recommend this dealership. And I just LOVE my new Golf SportWagen. Thank you Phillip! More

Nice experience , when I arrived I was not sure I was going to buy anything but I ended up with a brand new Jetta and it's beautiful , when I arrived I was not sure I was going to buy anything but I ended up with a brand new Jetta and it's beautiful More

my dealer was best of best thank you for help me to buy a nice car! it was my first time to buy a car but Mr. Sung was too nice thank you for help me to buy a nice car! it was my first time to buy a car but Mr. Sung was too nice More