Stone Mountain Volkswagen

I was looking to purchase my 1st new car. I went in on Friday and looked at the inventory and met Lori Smith (Sales Consultant). She was very helpful and let me lead the way on what I wanted. I went in on Friday and looked at the inventory and met Lori Smith (Sales Consultant). She was very helpful and let me lead the way on what I wanted. I went home to sleep on it and discuss it further with my wife. The next day we returned and probably looked at 8 different vehicles and drove many of them. Lori helped me with everything along the way and made the whole process pleasant and easy. Thanks for all your help Lori! More

Took vehicle in for routine maintenance service. Was informed it would be approximately two hours, I was prepared to wait. Informed service advisor that windshield washer fluid was not working. He r Was informed it would be approximately two hours, I was prepared to wait. Informed service advisor that windshield washer fluid was not working. He responded it would be an additional hour to run diagnostics. After checking it himself he said it was probably the motor as there was no sound when he tried to activate windshield washer. After service was complete I paid my bill $363.03 and drove home. The temperature warning light came on the next day. I open the hood to find the coolant below the warning mark and the cap off. It appears they may have intended to do the job. However it was NOT done, I’m certain there was no quality control. I had to have vehicle towed to another dealership. I’m disappointed that this service department/dealership would do such shoddy job. Now I’m left to question if the other routine maintenance services where performed or the service light was just cut off . More

Lori is very professional, friendly, accommodating. Walked us through the functions of the new car. Overall a great car-buying experience for someone coming from out of state. Walked us through the functions of the new car. Overall a great car-buying experience for someone coming from out of state. More

Great service very knowledgeable saleswoman. Overall great experience and time to get in and out for the vehicle and documentation was quick. Lori was able to answer any questions that I may have had ab great experience and time to get in and out for the vehicle and documentation was quick. Lori was able to answer any questions that I may have had about the vehicle. By the way it was a 2021.5 Atlas R-line Premium. More

We bought our second car here, a 2018 Tiguan November 2020. We wanted to remain loyal since we bought our first Jetta here. When I called to schedule a meeting with Irnes to see our car he did not show 2020. We wanted to remain loyal since we bought our first Jetta here. When I called to schedule a meeting with Irnes to see our car he did not show, apparently it was his day off. First red flag. We found one online that we liked and after a quick test drive we decided to buy. With two babies it’s hard to find the time and this dealership made it really that much harder. In hindsight we should have walked. For anyone reading this review and considering buying from here, run. Drive somewhere else unless you want to get in a car everyday and regret buying it then this isn’t the place for you. I would be really surprised if they stay in business much longer. If you don’t believe me spend some time in the waiting area for service. It’s entertaining to say the least, depending on how long you have been there. Most people are very verbal about their service. Coffee is good so that’s 1 star. More

I brought an Atlas Cross Sport. It was NOT from Stonemountain Volkswagon. I may be lucky due to what others are saying. It was clear they didn’t want my business but they refused to just say so. I Stonemountain Volkswagon. I may be lucky due to what others are saying. It was clear they didn’t want my business but they refused to just say so. I realized it wasn’t in my head when another Volkswagon lot jumped at the chance to successfully sale me a car. I waited months before I gave them feedback hoping they would prove me wrong. More

Lori Smith is a true professional! Didn’t lead us on, got straight to the point with the numbers and closed our deal quickly without haggling. got straight to the point with the numbers and closed our deal quickly without haggling. More