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Stonebriar Chevrolet

Frisco, TX

4.5
1,029 Reviews

9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,029 reviews

September 04, 2023

The service and the professionalism of the staff is excellent. Every question was answered and the service in my truck was just right. Bryan provided an excellent customer service. Thanks More

by dianamuniz93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Sep 05, 2023 -

Stonebriar Chevrolet responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 02, 2023

When I arrived in the morning I was greeted by Aubrey Herring service attendant. He was courteous and professional to the needs I had. Service was done to my truck on recalls and all is great. Keep up th More

by jcastro89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey Herring
Sep 05, 2023 -

Stonebriar Chevrolet responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 30, 2023

Wonderful Customer Service is outstanding at Stonebrier Chevrolet. Lenah is awesome will be back again! More

by bruggeash121678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah, Nikki Van Doran
Sep 05, 2023 -

Stonebriar Chevrolet responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 23, 2023

************DO NOT BUY A CAR FROM HERE********* They sold me a defective used car that stopped running after 5 days. Sold me a $3500 warranty that was suppose to cover all engine issues. After 5 days More

by alesiawright084
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dealership Manager, Nikki Van Doran
Aug 23, 2023 -

Stonebriar Chevrolet responded

We're truly sorry to hear about the issues you've experienced with the car purchased from our dealership. We take your feedback seriously and understand the safety concerns involved. We strive to maintain high ethical standards in our business and we regret that your experience did not meet those expectations. We would like to discuss this matter further with you. Please contact our customer service team at your earliest convenience. Thank you for bringing this to our attention. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

August 12, 2023

I bring my corvette and truck here for service. The service team cares and listens to my needs/concerns. Communication is on point and thorough. My truck is a bit older 2015 1500 LTZ and has 120k M More

by patricka930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in service, Nikki Van Doran
Aug 17, 2023 -

Stonebriar Chevrolet responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 10, 2023

I was told before I signed my contract the warrenty covered ANYTHING under the hood. They confirmed with me 3 times it did and now that my car is having issues, they told me what was wrong, which is un More

by lyndseychidester92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricky, Seth
Aug 11, 2023 -

Stonebriar Chevrolet responded

We apologize for the issues you have experienced. Our aim is always to provide reliable vehicles to our customers, and we understand your frustration. Warranty coverage can have specific terms and limitations, and we apologize for any confusion in this regard. We would like to assist you further and explore possible solutions to address your concerns. Please reach out to us directly so we can better understand the situation and work towards a resolution that meets your expectations. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.

July 29, 2023

Simple. Requested service., received the service., paid for service, picked up vehicle Next time I need service I will return More

by Rkarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Aug 03, 2023 -

Stonebriar Chevrolet responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 26, 2023

Every time I take my cars in for service they do an excellent job. LENAE IS GREAT! More

by Aforgey1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenae is the only one I deal with.
Jul 27, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 21, 2023

Joel in Service was professional and inviting! Very attentive & knowledgeable! One of the best service experiences I’ve had. Thank you More

by Rgd2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Jul 21, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

July 15, 2023

Great experience. Got me in quick. Great communication. Listened to my explanation about the problem I was having and relayed it to the technician so the work was comp More

by deshields4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah Eszlinger , Nikki Van Doran
Jul 21, 2023 -

Stonebriar Chevrolet responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

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