Strong Volkswagen

This dealership damaged my new VW My wife and I purchased a new Jetta SW from this dealership. We noticed some glue from the new car wrapper still on the car and took it back to get it My wife and I purchased a new Jetta SW from this dealership. We noticed some glue from the new car wrapper still on the car and took it back to get it buffed out. Not only did they not complete the buffing job, they damaged the roof where they were working. When we went to pick the car up and called the damage to the car to their attention they replied that the car was like that when it came in (it was not). Even though they have promised to fix this car as of yet it has not happened. Management has been adversarial and insulting. Stay away from this dealership. More

This dealership really has the integrity and service. They stand by what they advertise and have fast and friendly service. Mark Sain is the best salesman!! They stand by what they advertise and have fast and friendly service. Mark Sain is the best salesman!! More

I live in Colorado and the car I wanted was about $6000 more at the local dealer, not to include the $2000 down payment required. At strong I was able to purchase the car with 0 down at 1.9% APR. Matt was more at the local dealer, not to include the $2000 down payment required. At strong I was able to purchase the car with 0 down at 1.9% APR. Matt was there to answer all my questions... The best buying experience ever, no sales pressure, the car was shipped and delivered the same day! Awesome Service...Thank you More

I contacted Strong VW regarding a car that was on their website. They were asking $3900, I offered $3200, and said that was contingent upon the car being as advertised. I received a response from a "secret website. They were asking $3900, I offered $3200, and said that was contingent upon the car being as advertised. I received a response from a "secretary" who sent me the following email: My name is Caroline, Matt Hansen's assistant here at Strong VW. Is this the best email to reach you at? How can we help you in your research or buying process? We only take offers in person... not over email, sorry. Is there a certain day you would like me to make you an appointment with Matt? The number here at Strong VW is 801.596.2200 and my extension is 7271. If you want to directly reach Matt his extension is 7250. As such, we purchased a similar car just a few blocks from Strong VW, simply because they were able to be honest and upfront, give us a price and stick with it. Not impressed at all. More

I drove down from Idaho after reading several reviews of the service given by Strong VW. The local dealer here is renowned for being hard to work with. I had done a lot of internet homework in reaching th the service given by Strong VW. The local dealer here is renowned for being hard to work with. I had done a lot of internet homework in reaching the decision to purchase a new Passat TDI and was hoping the reviews were correct about the dealer. I visited with Matt via email to settle on a particular car; a 2013 Passat TDI SE and then followed up with a phone call to let him know I was coming down on Saturday the 14th. He and his assistant were very pleasant to talk to. When I walked into the dealership and asked for Matt Hansen, I was pleasantly surprised. I was expecting the typical car salesman. The kind that make you want to take a shower after your experience. Matt with his long hair, beard and pleasant smile was unexpected. I commented that I was already impressed due to the fact the dealership allowed him to be himself. He had the car we had talked about ready for me to look at and drive. This car was fine for me, but my wife had texted me a little wish list on my drive down. This car was not the color she wanted and was short a few of the options she wanted. I was all for saving a few thousand bucks and taking this one home. Matt was very patient and showed me a 2014 Passat TDI SEL that filled her wish list. It took me a couple hours and few phone calls to the wife to make a decision. At no time did I feel pressured by Matt. We even visited about our love of BMW motorcycles and some of the trips we each had been on. In the end I went home with the 2014 Passat and was pleased with the deal I had made and with Matt and Caroline (his assistant). It has been nearly a week since buying the car and we are very pleased with it, my wife especially so. I received a follow-up call a day ago from Caroline to see if I had any questions or concerns, that was a nice gesture. More

I recently purchased a 2013.5 GLI through Keith at Strong VW. The team at Strong was very responsive and a pleasure to work with. I purchased the car long distance and was very satisfied with how easy the VW. The team at Strong was very responsive and a pleasure to work with. I purchased the car long distance and was very satisfied with how easy the buying process was. I absolutely love my new car and would be happy to purchase through this dealer again. More

I originally bought a 2007 VW Jetta GLI from Eric at Strong VW and since then I have leased 2 different CCs. I have to say that this last purchase has been the best and I really love the 2013 CC with th Strong VW and since then I have leased 2 different CCs. I have to say that this last purchase has been the best and I really love the 2013 CC with the new upgrades VW did. I recommended Eric to anyone who wants to buy or lease a new Volkswagen at Strong VW, He really knows his product well and did not waist my time like other places in the valley. My wife is also happy since she leased her second Toureg from Eric also. Thank you again Eric, see you in three years... Chico More

Eric was extremely helpful in purchasing my new vehicle. Made this an easy and friendly experience. He was very knowledgeable about the product. I would definitely recommend Eric and this store to family Made this an easy and friendly experience. He was very knowledgeable about the product. I would definitely recommend Eric and this store to family and friends. More

These guys have no respect for a person's time. I made an appointment with Brian Tribe to buy a car I had previously test driven. I had cash in my pocket, enough for the asking price and any addition made an appointment with Brian Tribe to buy a car I had previously test driven. I had cash in my pocket, enough for the asking price and any additional fees, and expected to leave with the car. The car was not ready at the scheduled time or even on the lot. A short phone call from Brian Tribe or Eric Gustavson to let me know the car was not ready could have avoided this whole unfortunate situation. When I arrived at the appointed time, he did not have time for me. He was heading out for a test drive with another customer. He said is should only be another 30 minutes and suggested that I go over to the detail shop to take another look at it.I got the feeling I was not welcome in their show room do to the casual nature of my clothing( t-shirt, shorts and tennis shoes). At the detail shop, it was obvious that it was going to be hours before the car was finished. When I returned to Strong VW, no one would give me the time of day. As I walked around the lot, I overheard two salesmen lambasting another customer. The language they used was absolutely vulgar and offensive. Of course, there was an apology hours later when they called my wife even though they had my phone number. I gave them a chance to save the sale with a small price reduction do to my wasted time. I never even received a call back from these guys! A later call to talk to the general manager was laughed off and my wife was told that the GM comes and goes as she pleases so good luck getting in touch with her. Unprofessional, Disrespectful and foul mouthed are just a few of the adjectives I would use to describe the atmosphere at Strong VW. I had been a long time VW fan. This has destroyed any confidence I have in the Volkswagen name. ***** The story continues. Joe, the Sales GM called about an hour after we posted this review and asked for a return call. When we called back, he tried to blame me for my bad experience. He had every excuse in the book, including "I can control what my adult employees do and say." With each excuse he stated, "I am not making excuses." (Joe, an excuse is still an excuse, even when you say it is not.) At times during the call I seemed like he was trying to bully me into changing this review. Today, he sent a private response to this review asking me to contact him, again. More

I purchased a "03" Honda Civic From Strong VW in January 2013. I understood that Honda was a good reliable vehicle, and there were many positive reports about the dealer. I felt I was purchasin in January 2013. I understood that Honda was a good reliable vehicle, and there were many positive reports about the dealer. I felt I was purchasing a car from a reputable dealer and that it would be a good used commuter vehicle. I was told that the car had been inspected and that the oil had been changed, but that I was purchasing it with no warranty. I did not quibble on the price, but paid what was asked, without having anyone else look at it. The first week, I found that the lock didn't work on the driver side, so I took it to my mechanic. He replaced the lock with an automatic system and also changed the timing belt. We then found that the Check Engine Light wouldn't turn off. Another mechanic looked at the car that weekend and showed me where parts of the vehicle were missing and that the car was essentially welded back together. He told me I should go back to the Dealer and ask them for some help with the car because it appeared that their mechanics probably knew about the problems with the engine when the inspection was done. so, when I got the car back a month later, I made it into the Dealership and explained the situation. At this time they were kind enough to help me with part of the costs of replacing the Catalytic Converter and patching the car back together (missing pieces and pieces falling off). In February, both of my headlamps burned out and the Dealer paid to have them replaced. I got the car aligned and found that one of the front end ball joints was bad. I replaced that. In April, the Check Engine Lite again reappeared. I took it to my mechanic to find that the oil was gone - we poured in 4 quarts. At the beginning of June, the car began to overheat intermittently. I took it to my mechanic and he replaced the fan assembly. This didn't fix it. Now, it appears that the A/C compressor, and front brakes need replacement. The rotors need turning and the front tires are separating. Costs so far for me for repairs are around $2000, and the needed repairs will be $1000 more. I went back to the Dealer and spoke with Frank to see if they could help me out and he was kind enough to send me to their repair mechanics. They quoted me the same price as I already had. I then called on Brad Strong to explain the situation to him. He was not willing to listen to my story, he had already gotten the story from Frank, and was very adamant that there was no more they could do. I mentioned to both he and Frank the fact that the car never should have been sold on their lot, as their mechanics should have seen the issues with the car. I have been able to drive the car about 4 of the 6 months I have had it. Brad did say they could trade it in for another car, but as far as taking it off of my hands or helping me with any more repairs - that was out of the question. On the Strong VW Dealer Website it says "At Strong VW we value our Customers and know that they are who keep our doors open. This is the reason we want to create Customers for life, not just the sale. We do this by ensuring that our Sales Staff are trained on our product, as well as how we expect them to take care of our customers thoroughly." Obviously, the sales staff did not understand how worthless this vehicle is! More