Strong Volkswagen

2015 Passat TDI Rob Thomas at StrongVW was very helpful, very personable and very nice I would recommend everyone to go see him at StrongVW. The service was defenatly Rob Thomas at StrongVW was very helpful, very personable and very nice I would recommend everyone to go see him at StrongVW. The service was defenatly 5 star... More

Quick and easy. No hassle service. Quick and efficient, got me the exact car I was looking for. Clean facilities, great customer service, a pleasure to talk to. No hassle service. Quick and efficient, got me the exact car I was looking for. Clean facilities, great customer service, a pleasure to talk to. More

Brayden B great service David Keith was great. Helped me out so much, service was wonderful. I’m excited to excited in the VW life. Thank you so much guys David Keith was great. Helped me out so much, service was wonderful. I’m excited to excited in the VW life. Thank you so much guys More

Matt, Christine and Chase were very helpful and respectful Matt, Christine and Chase turned a VERY unpleasant experience at Volkswagen into a much better experience. I came in on a Wednesday and dealt with a s Matt, Christine and Chase turned a VERY unpleasant experience at Volkswagen into a much better experience. I came in on a Wednesday and dealt with a salesman named Steven Z., whom at first seemed friendly and professional but over the course of our interaction, he did some odd/rude things. At first I was test driving the 2019 Jetta R-Line and I asked my spouse if he wanted to test-drive it too and Steven immediately told us that he couldn't because he didn't get a copy of his driver's license, instead of saying "Sure! Just let me get a copy of your driver's license too". Then during the test-drive, he made my spouse sit in the backseat while he went on the drive with us, not a huge deal but it made my spouse feel like he didn't get to experience the car himself and like his opinion didn't matter. Then when we went inside to talk numbers, my spouse asked Steven if we could have a minute to talk privately, at which point he told us "no" and explained how he didn't want to spend all this time going over numbers with us if we weren't serious about buying and if we wanted to continue the conversation we would need to sign something saying I was agreeing on the monthly payment he had presented to me. Throughout the entire thing he kept stressing over the fact that they were closing soon (in about an hour at this point) and made us feel very rushed. The worst part was the dishonesty and deceitfulness where he told us he was going to get another car for me, "but it was the exact same car and everything, it just was a different car" since we were haggling over the monthly payment amount. When I asked why he was getting a different car, he said "it just didn't have the premium floor mats and stuff so he could bring it down about $1000 to meet the monthly payment I wanted". This didn't sound right to me, so I told him I wanted to see the car I was buying and he got annoyed and explained how they were closing soon but if I insisted, we could see it. We went outside and it wasn't even the same model at all! Different model, different interior color and didn't have all of the same features! At this point I told him this was NOT the same car and he said "you're SET on the R-Line?" and I told him "yes", to which he responded "well this just isn't going to work out" then proceeded to tell us to wait outside while he went back inside to grab the keys to my trade-in. We weren't even invited back into the building! We left very baffled and upset with our entire experience with Volkswagen. The next day I received an email and a phone call from Chase Cornett, Director of Sales. He wanted to hear about my experience and wanted to see what he could do to make it right. He was incredibly polite, respectful and listened to my story of the day before. He was mortified by what I had dealt with and wanted to earn my business back. He found a way to get my monthly payment to where I wanted it and assured me if I came back in, I would only deal with him or his most seasoned salesman. I agreed to go back in the following day. Upon my arrival, Chase was busy but had us meet with Matt Hansen and Christine Bracken. Both of them also listened to my experience and were so baffled and shocked themselves. They walked us back through the whole sales pitch in much more detail and with much more patience. They never once made me feel pressured into buying anything I didn't want (they didn't make me feel pressured into buying anything at all actually) and seemed to be completely transparent throughout the whole process. I found them to be funny, easy-going and very comfortable to work with. Matt was meticulous in making sure everything was accurate and easily identified a few discrepancies in the paperwork that was given to him from my first experience and quickly corrected it. If at any point I had a question about the vehicle that they didn't know, they would find a source that would give me a definitive answer. I even asked about if the car had remote start, which it did not, but Matt looked it up to see if ANY of the Jetta's had it, which they currently do not and then he even went on to see if VW had plans to add this feature to the Jettas in the future. I was very impressed with the thoroughness of both of them and they really turned a bad experience into a better one. I would go back to Volkswagen in the future, but only to Matt, Christine or Chase since THEY have earned my business and I believe in returning to those that deserve it. Thank you Matt, Christine & Chase! I'm loving my brand new Jetta and am thrilled to be sporting it around town now. :) More

Best Car Buying Experience The main reason I purchased a vehicle from Strong is because of the salesman I worked with. I went to other dealerships and was not impressed with the The main reason I purchased a vehicle from Strong is because of the salesman I worked with. I went to other dealerships and was not impressed with their service. James Crawford has been the most attentive car salesman I've had the pleasure of doing business with. James was patient, attentive, efficient, kind and friendly during the whole experience. Strong VW has the best prices, that, plus the best service is an unbeatable combination. I look forward to working with James, and Strong VW again! More

Amazing service I felt taken care of the entire time. Alex was very professional and patient. I never felt pressured or hassled. I’d recommend Strong VW to anyone. I felt taken care of the entire time. Alex was very professional and patient. I never felt pressured or hassled. I’d recommend Strong VW to anyone. More

Excellent sales service when buying my new vw Jetta I bought a new VW Jetta 2019 and the service was excellent. It was a great experience for me and my wife. Andy and Dillon treat us with a lot of respe I bought a new VW Jetta 2019 and the service was excellent. It was a great experience for me and my wife. Andy and Dillon treat us with a lot of respect and prefessionalism. They made the process easy and fast. I definitely recommend Strong VW for the purchase of your new vehicle. You won’t regret it. More

Great car buying experience It was so easy and painless - everyone was so nice and not pushy at all. I told them what I could afford and exactly the car I wanted and they made i It was so easy and painless - everyone was so nice and not pushy at all. I told them what I could afford and exactly the car I wanted and they made it happen. More

What a deal!! So glad to have purchased a new Jettta here. The customer service is top notch. What a HUGE value proposition. I have to recommend this place! So glad to have purchased a new Jettta here. The customer service is top notch. What a HUGE value proposition. I have to recommend this place! More

Very painless experience I applied online and Steve from finance sent me a text right away. I was in a car I hated and he was able to help me get out of it and kept it honest I applied online and Steve from finance sent me a text right away. I was in a car I hated and he was able to help me get out of it and kept it honest with me and got me into a car that I love!! I will definitely return if I ever need another car and will also refer everyone. More