Strong Volkswagen

Strong Volkswagen responded

Thank you for your 5 Star rating and review--and most of all for giving us the opportunity to prove that buying a car can be a pure pleasure. Your review is measurement of our outstanding success with refining our sales processes, with a level of customer service that sets the precedent for excellence! We know this will not only ensure every high expectation is met, but also go toward ensuring you will continue to refer us, as well as return to us the next time you are in the market. Enjoy the amazing value and performance of your new car, and welcome to the Strong Volkswagen family!

Strong Volkswagen responded

Thank you for your 5 Star ratings and review! We are thrilled that Matt Hansen was able to help you find the perfect car! Matt has been with us for over 16 years and in that time earned a large and immensely loyal and return clientele. He dependably serves his customers with his years of experience combined with his absolute transparency and sincerity. And as we are sure you experienced, he dispels every negative cliché immediately, because of his no-pressure approach--as well as his ability to explain every variable with complete simplicity and clarity. Thank you for choosing our amazing team and dealership and for all your invaluable recommendations in the future! Best wishes from all of us at Strong Volkswagen

Strong Volkswagen responded

Ken, we apologize for the sales associate's failure in clearly explaining the incentive programs--as well as the Lifetime coverage that is free of charge on all of our new vehicles and EVEN the preowned vehicles that are newer than 2009 and under 100,000 miles. Our exclusive Lifetime coverage--is FREE and we assure you, the vast majority of the public infinitely appreciate and value the peace of mind this coverage brings to their entire ownership experience. It is also good throughout the country and will stay with you and the car throughout your entire ownership--even if you need to move or currently live out of state. This outstanding program is in fact, separate from our VIP Program of services of the unlimited car washes, windshield repair, dent, scratch, and paint touch-up that are also FREE Lifetime benefits. These free services are ABSOLUTELY given to our customers as our show of gratitude and appreciation, when our customers choose to take the time to "love us out loud". If nothing else, we love that all the reviews are living proof of all the happy customers we have had the privilege to serve and sell cars too. The VIP program is also quantifiable proof we will continue to look after our customers with exceptional care and free services, throughout their entire car ownership. And finally, your review also makes it very clear we need to be sure to clarify that the pricing programs, rebates and incentives come from the factory--the individual dealerships do not write the programs, or have the ability to grant incentives to a customer who is unable to prove qualification. Sincerely, we absolutely post our prices on our website, as well as literally on the walls of our dealership in every effort to be absolutely transparent. Some dealerships hide that information much like a poker hand--but we simply do not play games. Please understand, the incentives are manufacture REBATES that are given on the day of purchase, rather than a "mail-in" rebate that is similar to the coupons that often come with computer, appliances, TVs, etc. Also, make no mistake, we are completely honest by disclosing every incentive and program the factory offers each and every month. Our website very clearly provides all the pricing information on every link to each vehicle--and is not hidden or disguised with "fine print". We are also very clear in posting that this month's prices are based on a lease--which is also purchasing the vehicle. Again, please understand a lease is not a car rental, and every payment is paying off the car. Rest assured, we are number 1 in the state and number 4 in our region, because we have been able to help hundreds of customers secure outstanding deals on their new cars. We sincerely hope we can help you out as well, if you change your mind and decide to purchase the outstanding performance, safety, value, security, and quality that comes with our vehicles and FREE services and warranties. Kindest Regards from all of us at Strong Volkswagen

Strong Volkswagen responded

Thank you for your 5 star ratings and review! We are thrilled we had the opportunity to help you out and earn your business in a way that will ensure you will choose us again! Earning long term customer loyalty and trust is our ultimate mission; and has you experienced, we prove that with every step of our sales process! Enjoy your new car and the fantastic chapter you just began! Best wishes from all of us at Strong Volkswagen