Strong Volkswagen

I took my car in at 20,000 miles for an oil change and they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out . they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out .. I asked how long we had they said until 24,000 miles so I made an appointment within my warranty time had them checked they told me they were perfectly fine and not wearing at all they (a manager) was not sure why we were told this.. took my car in for my 30,000 mile oil change and the gentleman told me my breaks are bad and needed to be checked again so again I make an appointment for this past Saturday where they said yes indeed my breaks need to be changed and it will be $300.00.. So my breaks went from perfectly fine to needing to be changed within 5,000 miles?? I requested a manager call me, because I don’t feel I am responsible for this cost as I did everything I was suppose to do and keep getting the run around from everyone including management.. I tried to call today and nobody in service will answer and the manager who’s number I have I am suppose to talk to, his voicemail is full.. I called again and I can get ahold of sales but nobody in service.. They are not happy to help and I am beyond frustrated at the level of customer service I am getting or lack there of.. Also I never get a loaner vehicle so being a VIP customer is a complete waste of time More

Great experience! Christian was very relaxed and not pushy. I’m very happy with my purchase! Christian was very relaxed and not pushy. I’m very happy with my purchase! More

I came here Thinking that they wouldn’t be able to do anything for me and Billy pulled out all the stops and was patient and got me into the car that I wanted. I am so excited. anything for me and Billy pulled out all the stops and was patient and got me into the car that I wanted. I am so excited. More

Our shopping experience at Strong has been wonderfully easy, transparent, and genuine. Christian, our sales associate was engaging, knowledgeable, and never put pressure on us to decide quickly or agree t easy, transparent, and genuine. Christian, our sales associate was engaging, knowledgeable, and never put pressure on us to decide quickly or agree to something we weren't ready for. He answered all questions regarding the Atlas we had researched and found us one in our price range. More

My experience on buying my first car was amazing thanks to the gentlemen here that helped me. They made the process easy and gave me the best deal. to the gentlemen here that helped me. They made the process easy and gave me the best deal. More

David was great to work with. Friendly at staff great service. The finance guy was also very nice and understanding. Thanks Friendly at staff great service. The finance guy was also very nice and understanding. Thanks More

David Keith found me great deal on a car that runs good had great mileage and was in perfect range of price…highly recommend!! had great mileage and was in perfect range of price…highly recommend!! More

Matt and Tristan were awesome to work with. Never felt pressured and they were knowledgeable and answered all my questions. Never felt pressured and they were knowledgeable and answered all my questions. More

My friend Heather referred me to the and they were super helpful and transparent with me helpful and transparent with me More

Great and easy experience. Worked today with Matt and it was simple and quick. My third Jetta! Worked today with Matt and it was simple and quick. My third Jetta! More