Stuckey Subaru

Service,state inspection and recall I was very happy with the service and the completion of the recall. Was completed in a timely matter and service report was explained as well as the r I was very happy with the service and the completion of the recall. Was completed in a timely matter and service report was explained as well as the recall. Thanks More

Pleasant and straight forward. The overall experience was pleasant and was straight forward. The atmosphere was inviting, clean, and all of the people were personable and helpful. J The overall experience was pleasant and was straight forward. The atmosphere was inviting, clean, and all of the people were personable and helpful. Jim was extremely helpful, always had a smile, and provided us with options. Overall, we have made two purchases from Stuckey's in the last 3 years and will go back when we want to make another vehicle change. I wouldn’t have any reservations about referring friends and family to the dealership. More details: We spent about 5 hours at the dealership with a 5 and 9-year-old. Everyone was very nice and helped try to make their stay enjoyable. The total length of time we spent wasn't all the dealerships fault, we had some questions about a mechanical issue that Stuckey Service took care of immediately. Before we made our purchase, we were given an opportunity for another test drive to see if the issue was resolved. Big kudos for being upfront and honest with their customers. Some Suggestions: A suggestion for continual service improvement would be to begin streamlining the car buying experience/process. I understand that you are working with state and federal agencies to make more of the paperwork digital which will help. Another suggestion is the sticker shock/pain point with the "additional options" examples, warranty, paint protect, etc. I feel that it would have been better to know what those costs are before reaching the financing step in the process. We began the purchasing process knowing that we wanted to purchase an extended warranty. It very well could have been that we didn't communicate that at the beginning. One issue that I noticed were some of the side conversations that the employees were having. Although the atmosphere was welcoming and nice, I could certainly see some of the conversations, and that language used, could offend some customers. I was speaking with an older couple that also noticed. It may just be a generational thing but your staff may want to be more mindful of were customers are and topics of conversation within the show room floor. More

Great Experience ! Stucky Subaru is a great place to buy a car. We met our salesman, Jim Heffelfinger, who was so helpful and kind. I changed my mind three times tr Stucky Subaru is a great place to buy a car. We met our salesman, Jim Heffelfinger, who was so helpful and kind. I changed my mind three times trying to figure out which Subaru model I wanted. (went with a Legacy and love it) Through it all, Jim was so patient and understanding! He explained all the features of the car and showed me where to go for service! You will be treated right at Stucky Subaru! Highly Recommend! They will treat you right! More

Excellent customer service !!!!!! My truck was in for engine repair and the complete job was handled by professional employees who know what customer service is.I was kept informed on My truck was in for engine repair and the complete job was handled by professional employees who know what customer service is.I was kept informed on the repairs by the service manager Wes Lloyd along with the technician Dan Felton . All phone calls were returned with answers to my questions. I want to say thank you to Wes, Dan, Cassie, Jenna , Travis and Ed for the excellent service and professionalism shown during this major project. I also want thank Matt Stuckey for having such an excellent service team . Stuckey Ford has a permanent customer from here on ! GREAT JOB !!!!! More

Easisest buying experience I’ve had I am very happy with my new purchase. They offered me a good trade in value for my vehicle and the buying process was quick and easy. They were very u I am very happy with my new purchase. They offered me a good trade in value for my vehicle and the buying process was quick and easy. They were very upfront with everything and they don’t ride along with you on the test drive talking your ear off trying to make you buy what you don’t want. More

yearly inspection/oil chg and overall check up I always have my vehicles inspected and serviced at Stuckey's and have for years. They are reliable, reasonable and have quick service. I have had o I always have my vehicles inspected and serviced at Stuckey's and have for years. They are reliable, reasonable and have quick service. I have had occasion to pull in without an appointment even for emergency service and they are always eager to find a spot to fit me in. More

Recall Had truck there twice now for 2 recalls in two months hope this is the last time I have to take it out there for service for a while. very courteo Had truck there twice now for 2 recalls in two months hope this is the last time I have to take it out there for service for a while. very courteous More

Fastest/Easiest Car Buying Experience We walked in to test drive a truck my husband had found online & from start to finish were out the door with our new truck in about 1 1/2-2 hours. It We walked in to test drive a truck my husband had found online & from start to finish were out the door with our new truck in about 1 1/2-2 hours. It was the fastest, easiest car buying experience I've ever had. Very happy with the vehicle & the service. Would definitely recommend them. More

Better buying experience. This particular car buying experience started off a little rocky, I almost didn't go back. I did however, really want the vehicle so, I gave them a se This particular car buying experience started off a little rocky, I almost didn't go back. I did however, really want the vehicle so, I gave them a second chance. I worked with Adam Hazenstab and Chris Weyandt, they were amazing. They were very informative and didn't have a problem answering my myriad of inquiries. They truly made the experience enjoyable, I appreciate the hard work they put in to make the purchase possible. Thank you both! More

Quality Service. Scheduling service was easy and convenient. Staff was knowledgeable and friendly. State inspection, oil and filter change performed in reasonable am Scheduling service was easy and convenient. Staff was knowledgeable and friendly. State inspection, oil and filter change performed in reasonable amount of time. No complaints. More