Subaru Concord

We made an appointment for 9:30 am to have the 60,000 mile service done on our Ascent. At the time we asked how long it would take, and was told 2 or 2-1/2 hours. So we prepared to run some errands dur mile service done on our Ascent. At the time we asked how long it would take, and was told 2 or 2-1/2 hours. So we prepared to run some errands during that time. We arrived for our appointment on time and was told to expect about 3 hours. So we left and took care of our other business. We came back after 3 hours and was told it would be another couple hours, so we found something else to do. upon arrive back at the dealership we waited in the waiting area for about another 2 more hours. The total time our car was there was about 6-1/2 hours. they said they were busy, but why not honor your appointments and let those who do not have an appointment wait. The last hour and a half we waited we were alone in the waiting room. Upon checking a little more I discovered our car was not even taken into the service bay until 2 or 2-1/2 hours after our appointment. We have always taken our car there for service, but not again. ; More

Prompt and friendly. I have been going for years and see many of the same faces. I have been going for years and see many of the same faces. More

A very pleasant buying experience for our new 2025 Subaru Crosstrek. All dealerships should strive to reach Subaru Concord's level of friendliness, professionalism, and fair pricing transparency. We love the Crosstrek. All dealerships should strive to reach Subaru Concord's level of friendliness, professionalism, and fair pricing transparency. We love the Offshore Blue Metallic color. We think this color is going to become one of Subaru's more popular colors. We are very happy that we found what we were looking for at this dealership and wouldn't hesitate to buy another new Subaru from them. We look forward to an equally satisfying experience with their Service department. More

Got in to get my oil changed tire rotate and inspection. Courteous service and not a long wait. Courteous service and not a long wait. More

Very friendly staff. Easy to go through the process and very happy with the outback Easy to go through the process and very happy with the outback More

They are courteous though and friendly. Keep me informed of everything they are doing and return car in a timely manner Keep me informed of everything they are doing and return car in a timely manner More

The staff is always friendly and helpful! Service is quick and the waiting room is comfortable. It's easy to make a convenient appointment. Service is quick and the waiting room is comfortable. It's easy to make a convenient appointment. More

Pleasant to work with and understood what I was looking for without trying to sell me more than what I wanted or needed. for without trying to sell me more than what I wanted or needed. More

We we assisted by John and he was fantastic! His knowledge of the Forester was great and he was able to teach two non-tech inclined folks all the bells and whistles. Highly recommend this deal His knowledge of the Forester was great and he was able to teach two non-tech inclined folks all the bells and whistles. Highly recommend this dealership and ask for John More

They did a great job, we didn't have to wait a long time. They are very friendly. I will probably stay with the subaru family when I decide to purchase another car. Thank you They are very friendly. I will probably stay with the subaru family when I decide to purchase another car. Thank you More