Subaru Concord

I bought a new forrester at this dealership, and the sales process was about what you would expect. Friendly enough when they want your money. I took it in for the 7,500 mile service, and had to wai sales process was about what you would expect. Friendly enough when they want your money. I took it in for the 7,500 mile service, and had to wait nearly three hours. I'm pretty sure this was a basic inspection and an oil change. Quite a wait when you have an appointment. No efforts were made to let us know what was taking so long, I had to hunt down the service manager to ask. When making the appointment, I was told this would take less than an hour. Recently, at just over 10,000 miles the check engine light came on. I took my vehicle in, and finally after two hours was told it was fine, but the ECM needed updated to change some thresholds. That was Monday. Today, the light has came back on again. Obviously they didn't fix it. The service department here is totally incompetent and could care less about you or your vehicle. Do yourself a favor and don't go here. More

Great used car buying experience; I had been looking for a Subaru Outback for a while and Rick located the year with the features I wanted at a sister dealership. He picked the car up and brought it to Conc a Subaru Outback for a while and Rick located the year with the features I wanted at a sister dealership. He picked the car up and brought it to Concord so I could test drive it at a time convenient for me. He is very knowledgeable and helpful and neither he or the sales manager applied any pressure. They were willing to negotiate some on the deal and I believe it was a fair price. Everyone else I interacted with was friendly and helpful; as pleasant an experience as car buying can be! More

Bought a used 2005 Buick LaCrosse for one of my family members. It is a very nice car. The pricing was fair, easily agreed upon price, excellent service, very patient and understanding experience by the members. It is a very nice car. The pricing was fair, easily agreed upon price, excellent service, very patient and understanding experience by the dealership. My experience could not have been any better. More

Subaru Concord worked with me to achieve my goals. After 4,000 miles with a 2013 Kia Sorento I had enough with the dealership service and the Kia itself in fixing my problems. My sales consultant, Jim, was 4,000 miles with a 2013 Kia Sorento I had enough with the dealership service and the Kia itself in fixing my problems. My sales consultant, Jim, was very professional and answered all of our questions. The entire staff worked with us on a win/win deal. As for the Outback we love it. I just wish my wife would let me drive it! More

I knew I wanted the car I bought as soon as I saw the add for it online. I went to Subaru Concord and was greeted by friendly staff who helped me purchase my automobile that I currently enjoy to great extent for it online. I went to Subaru Concord and was greeted by friendly staff who helped me purchase my automobile that I currently enjoy to great extent. More

Overall great experience, which is rare these days. Steve and Mark helped put together a good deal on the phone without seeing my trade[only pictures]I picked up the car[now mine] and drove/kept it for a few and Mark helped put together a good deal on the phone without seeing my trade[only pictures]I picked up the car[now mine] and drove/kept it for a few days. NO pressure from anyone. On my arrival back we sealed the deal and I am very pleased with how everything worked out. Without a doubt one of few positive experiences I have had with a dealership More

Horribly incompetent, my check engine light came on during a vacation in NC so I took it to the closest Subaru Dealership. Was sold an expensive--and probably unnecessary repair to my transmission and during a vacation in NC so I took it to the closest Subaru Dealership. Was sold an expensive--and probably unnecessary repair to my transmission and sent on my way to complete my trip. About an hour into the ride the engine light came back on, took it to another repair shop to find out my car had almost no engine oil in it and was also very low in Transmission fluid! Are you kidding they NEVER even checked the oil when I brought it to them with and engine light on!!!! More

Joe met us on the lot at our first visit to any Subaru Joe met us on the lot at our first visit to any Subaru dealer. He was extremely helpful, answering all our questions about a car we were not fam Joe met us on the lot at our first visit to any Subaru dealer. He was extremely helpful, answering all our questions about a car we were not familiar with. He convinced us this was the make we needed for uor new mountain house and winter driving. The buying process with the sales manager, service manager, and the finance manager was very satisfactory. I'll be recommending this dealership to my friends. We even got to drive in some early snow flurries in the NC mountains yesterday. Frank Sellers More